Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Sr. BISO - Cloud

Company: Bank of America

Location: Washington, DC

Posted Jan 23, 2025

SWIFT Infrastructure Support (Open to Remote)

Company: Fannie Mae

Location: Washington DC

Posted Jan 23, 2025

Fannie Mae is a company dedicated to making homeownership possible for millions. They offer a flexible work environment where employees can grow their careers and use technology to tackle housing challenges. The Cloud Infrastructure Technology Engineering Senior Associate role involves designing and developing solutions for IT infrastructure, understanding platform performance, drafting policies, and monitoring advanced metrics. The ideal candidate has 2+ years of experience in engineering SWIFT technologies, Linux and Unix Systems, cloud technologies, and Python. They should also be skilled in using tools like UNIX, SQL, Excel, and JIRA. Fannie Mae is an equal opportunity employer offering comprehensive benefits and a diverse, inclusive workplace.

Customer Success Data Architect

Company: Get Well Network

Location: Washington DC

Posted Jan 23, 2025

Get Well, now part of the SAI Group, is seeking a Data Architect for the Customer Success organization. The ideal candidate will have a strong technical background in data architecture, analytics, and visualization, combined with a deep understanding of customer success strategies. The role involves organizing, analyzing, and drawing actionable insights from client data sets to drive product utilization, improve client outcomes, and contribute to overall business growth. Responsibilities include customer data organization and structuring, data-driven insights and recommendations, customer engagement and strategy, product utilization and ROI optimization, and reporting and presentation. Requirements include 5+ years of experience in data architecture or related fields, experience with healthcare data sets, and proficiency in data tools such as SQL, Python, R, Tableau, and Power BI.

CFO

Company: Addison Group

Location: Washington, DC

Posted Jan 23, 2025

A temporary Chief Financial Officer position is available at HireStrategy. The role involves managing all financial activities, providing counsel to the CEO and Board of Directors, and leading the finance team. The ideal candidate should be a Certified Public Accountant with a Master's degree in finance, management, accounting, or a related field. They must have at least ten years of senior management experience, including budgeting, accounting, and reporting responsibilities. Previous experience as a CFO or Controller, especially in an international development organization, is preferred. Five years of experience with U.S. government grants and contract procurement and compliance are required. The role involves developing and managing the annual budget, implementing indirect rates, supporting new business development, and preparing financial reports. The candidate will also oversee relationships with external entities and provide support to the Finance and Audit committees of the Board of Directors.

Registered Nurse Care Manager (RN)

Company:

Location: Washington, CT

Posted Jan 23, 2025

Roofing Sales $65K-200K Total Compensation!

Company:

Location: Washington, DC

Posted Jan 23, 2025

AmeriPro Roofing, a leading residential roofing contractor, is hiring Outside Sales Representatives in Maryland. These representatives educate homeowners about storm damage entitlements for roofing, siding, and gutter projects. AmeriPro stands out due to its fully staffed departments, allowing reps more time for sales. The company offers competitive compensation including draw against commission, commission on approved sales, vehicle allowance, quarterly bonuses, full insurance benefits, and a 401K with employer match. Responsibilities include prospecting, qualifying, and closing sales, managing territories, inspecting properties for damage, and educating customers. Qualifications include 2+ years sales experience, reliable vehicle, strong communication skills, and ability to work independently.

Senior Recruiter

Company: Addison Group

Location: Washington, DC

Posted Jan 23, 2025

A non-profit organization based in DC is looking for a Senior Recruiter to handle a surge in hiring. The ideal candidate should be innovative, passionate, and proactive, with a minimum of 4 years of full-cycle recruitment experience. Key responsibilities include full life-cycle recruitment duties, collaborating with hiring managers, sourcing candidates, and providing top-notch customer service. The role requires proficiency in Microsoft Office and an applicant tracking system, and the ability to work in a fast-paced environment.

Software Engineer, Machine Learning

Company: Meta

Location: Washington, DC

Posted Jan 23, 2025

Meta is initiating a significant transformation in its business and technology, with Machine Learning Engineers playing a pivotal role. The ideal candidate should have industry experience in recommendation, classification, and optimization problems. They will lead projects, own the ML life-cycle, and collaborate with top engineers and researchers to solve complex social data and prediction problems. The role involves developing scalable classifiers, suggesting requirements, and coding deliverables. Preferred qualifications include exposure to large-scale software architecture and advanced degrees in ML.

Federal - Data Scientist

Company: Accenture

Location: Washington, DC

Posted Jan 23, 2025

Accenture Federal Services is seeking a Data Engineer to design and implement distributed, cloud-native data pipelines, storage systems, and query support. The role involves supporting next-generation defense and intelligence operations with a focus on machine learning and automation. The Data Engineer will work in an Agile development environment, identifying and mitigating risks in big data environments. Key responsibilities include applying statistics, machine learning, and analytic approaches to answer key intelligence questions, developing and refining data sets, and collaborating with software developers to implement evaluated models into production.

Federal - Data Migration Lead (3904650)

Company: Accenture Federal Services

Location: Washington, DC

Posted Jan 23, 2025

Accenture Federal Services in Chantilly, VA is seeking a Program Management Office (PMO) member to lead the migration of data from a legacy system to a replacement system. The role involves coordinating with data owners and technical experts, defining tasks, ensuring team execution, risk mitigation, documentation, and progress tracking. The company values diversity and inclusion, offering numerous training opportunities. Bonus points for Lotus Notes, ETL, data visualization, and Splunk experience.

Associate/Senior Product Manager/Product Owner (Salesforce) - BCG X

Company: Boston Consulting Group (BCG)

Location: Washington, DC

Posted Jan 23, 2025

Boston Consulting Group (BCG) is seeking an experienced Product Owner for their Marketing, Sales & Pricing Practice. The ideal candidate will have 2-6 years of professional experience in industry, consulting, or function, with a strong background in strategy and planning, and hands-on experience with Salesforce and other GTM tools. The role involves leading roadmap creation, strategy, execution, and optimization for clients around digital transformation with SFDC as a platform. The candidate will be responsible for defining, executing, analyzing, and optimizing sophisticated Salesforce technical use cases, and collaborating with leadership to drive execution and implementation of identified use cases and roadmap. BCG offers a comprehensive benefits package, including zero dollar ($0) health insurance premiums for employees, spouses, and children, and generous paid time off.

Implementation Associate

Company: Privia Health

Location: Washington DC

Posted Jan 23, 2025

Privia Health is a technology-driven national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care. The Implementation Associate role involves partnering with and launching top doctors into Privia Medical Group, providing project management training and support, setting practices up for long-term success, and managing multiple projects at once. The role requires 2+ years of experience with practice management or EHR implementation and training, technical project management in a healthcare setting, and knowledge of extended medical terminology. The salary range is $65,000 to $75,000 in base pay, with an annual bonus targeted at 10%. Privia Health is committed to creating a diverse and inclusive work environment.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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