Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Roving Sales & Marketing Associate

Company: Bozzuto

Location: Washington, DC

Posted Jan 21, 2025

Bozzuto is a company that values community, inclusivity, and exceptional experiences. They are seeking a Sales & Marketing Associate with a customer-focused mindset, strong communication skills, and social media proficiency. The role involves converting leads into community tours, conducting personalized tours, building brand loyalty, and generating social media interest. Bozzuto offers competitive compensation, health & wellness benefits, paid leave, retirement planning, tuition reimbursement, and a supportive work environment that fosters career development and growth.

Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Jan 21, 2025

CVS Health emphasizes a heart-centric approach to healthcare, focusing on enhancing human-centric services. The company aims to transform healthcare by improving access, lowering costs, and providing personalized, convenient, and affordable solutions. Pharmacy Technicians play a crucial role in delivering operational and service excellence, ensuring accurate and timely prescription fulfillment, and contributing to positive patient experiences. CVS Health offers comprehensive benefits, including medical, dental, vision, retirement savings plans, and well-being programs.

Collibra Solution Architect - 100% Remote (REF1739S - WOC)

Company: Citizant

Location: Washington DC

Posted Jan 21, 2025

Citizant, a leading provider of professional IT services to the US government, is seeking an experienced data governance professional with extensive Collibra experience. The role involves providing expert guidance on the design and implementation of the Collibra platform, developing and implementing data governance frameworks, and leading cross-functional teams. The ideal candidate should have 5-7 years of experience in data governance or data management, a strong understanding of advanced data governance concepts, and experience working in an Agile environment. The position offers a competitive salary range of up to $150,000 - $160,000 yearly, excellent compensation and benefits, and opportunities for personal and professional development. US Citizenship is required, and an active Public Trust clearance or the ability to obtain one is necessary.

Senior Sales Executive, Mid-Law

Company: Thomson Reuters

Location: Washington, DC

Posted Jan 21, 2025

The Medium Law Firm Senior Sales Executive role involves selling Westlaw, Practical Law, HighQ, CoCounsel, and other products to the legal community within an assigned territory. The individual will leverage their expert consultative sales approach and professional demeanor to manage complex relationships and capitalize on opportunities within Medium Law accounts. Key responsibilities include driving results, closing deals, managing relationships, understanding product propositions, reporting, and gathering client and market intelligence. The ideal candidate should have a minimum of 5 years of successful sales experience, a 4-year college degree, and working knowledge of sales concepts and the legal profession. Thomson Reuters offers a comprehensive benefits package, including wellbeing, culture, learning & development, social impact, and purpose-driven work.

Enterprise Counterparty Risk - Risk Analysis - Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 21, 2025

Fannie Mae is seeking a Risk Analysis Associate to assist with risk monitoring, reviews, and mitigation activities. The role involves reviewing financial statements of counterparties, conducting credit reviews, and maintaining internal ratings and limits. The ideal candidate will have strong risk management expertise, experience in analyzing financial data, and excellent communication skills. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

Junior Asset Manager

Company: Leidos

Location: Washington, DC

Posted Jan 21, 2025

Leidos is hiring for a Junior Asset Manager role to support the FTC EUSS program in Washington, DC. The role involves managing IT assets, maintaining an accurate database, and processing various documentation. Key responsibilities include shipping/receiving IT assets, data backup and recovery, and coordinating warranty processes. The ideal candidate should have 3+ years of asset management experience, familiarity with ITSM systems like ServiceNow, and excellent communication skills. A Public Trust security clearance is required. The salary range is $55K to $67K.

Sr. Manager , Digital Product - Fraud, Waste & Abuse (FWA) Program

Company: CVS Health

Location: Washington, DC

Posted Jan 21, 2025

CVS Health is seeking a Sr. Manager, Digital Product for Fraud, Waste & Abuse (FWA) to oversee the maintenance and growth of the FWA program, delivering ~$75M in impact annually. The role involves understanding and knowing the product strategy, prioritizing new features, interpreting customer feedback, developing project plans, and serving as the voice of the POA. The ideal candidate should have 5+ years of product management experience, 5+ years in healthcare analytics, and 3+ years meeting project milestones. Preferred qualifications include knowledge of fraud, waste and abuse identification, cross-functional partnership experience, financial acumen, API experience, and Agile/Lean/Six Sigma skills. The role offers a competitive pay range, comprehensive benefits, and opportunities for professional growth.

Personal Banker - 7th & Eye

Company: PNC

Location: Washington, DC

Posted Jan 21, 2025

Shift Supervisor Trainee

Company: CVS Health

Location: Washington, DC

Posted Jan 21, 2025

ServiceNow Hardware Asset Manager HAM Pro

Company: CVS Health

Location: Washington, DC

Posted Jan 21, 2025

CVS Health is seeking a fully remote ServiceNow Hardware Asset Manager to manage and optimize clients' IT assets. The role involves overseeing the entire asset lifecycle, from procurement to retirement, and requires strong technical expertise, project management skills, and understanding of IT asset management best practices. The manager will lead a team responsible for maintaining inventory of IT serialized equipment, valued at over $1 billion, ensuring data accuracy for sound business decisions. The role involves collaborating with various IT and business teams, defining asset management strategies, and driving continuous improvement initiatives. Required qualifications include 5+ years of asset management experience, proficiency in ServiceNow HAM Pro, and experience with Excel, Visio. Preferred qualifications include ServiceNow CMDB and SAMPro experience, and MicroFocus Asset Manager experience.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 21, 2025

CVS Health is offering a 3rd year pharmacy intern position with opportunities for professional growth and making a significant impact in healthcare. The role involves ensuring patient safety, managing pharmacy operations, and delivering exceptional customer service. Interns will work under a licensed pharmacist, participating in patient care programs, and demonstrating empathy and compassion. The position requires strong communication skills, relevant work experience, and valid intern/technician licensure. Proficiency in Microsoft Office Suite is preferred.

BigCommerce Developer/Lead/Architect (Remote)

Company: McFadyen Digital

Location: Washington DC

Posted Jan 21, 2025

McFadyen Digital, a leading eCommerce marketplace solutions provider, is seeking a highly skilled BigCommerce Lead. With over 37 years of expertise and a proven track record of building platforms generating billions in GMV, McFadyen Digital has worked with 10 of the Fortune 500 and over 250 global brands. The BigCommerce Lead will drive development efforts, manage the BigCommerce platform, lead a team, and ensure performance, scalability, and security. The ideal candidate should have deep BigCommerce expertise, strong frontend and backend development skills, and experience with RESTful API development and third-party integrations.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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