Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 21, 2025

CVS Health is offering a 3rd year pharmacy intern position with opportunities for professional growth and making a significant impact in healthcare. The role involves ensuring patient safety, managing pharmacy operations, and delivering exceptional customer service. Interns will work under a licensed pharmacist, participating in patient care programs, and demonstrating empathy and compassion. The position requires strong communication skills, relevant work experience, and valid intern/technician licensure. Proficiency in Microsoft Office Suite is preferred.

RVP of Marketing Cloud Sales, SNS

Company: Salesforce

Location: Washington, DC

Posted Jan 21, 2025

Salesforce, a leading CRM company, is seeking a Regional Vice President for its subsidiary, Salesforce National Security (SNS), focusing on the US Intelligence Community and US National Security market. The role involves leading a team of account executives, generating new business, and managing client relationships. The ideal candidate should have proven experience in sales leadership, particularly in the public sector, with excellent presentation, negotiation, and coaching skills. A U.S. citizenship and Top Secret security clearance are mandatory.

Analyst

Company: Thomson Reuters

Location: Washington, DC

Posted Jan 21, 2025

Thomson Reuters Special Services (TRSS) is seeking an Analyst with 3+ years of research and analysis experience. The role involves performing due diligence assessments, threat management reports, and providing on-site client support. The Analyst will leverage openly available data and proprietary holdings to develop insightful products. Key responsibilities include providing well-researched analysis, engaging with project teams and clients, and demonstrating personal accountability. TRSS offers a competitive benefits package, flexible work model, and opportunities for professional growth. U.S. Citizenship is essential due to the nature of the work and required security clearance.

Strategy Writer/Editor Consultant

Company: Deloitte

Location: Washington, DC

Posted Jan 21, 2025

Deloitte's US Delivery Centers, growing since 2014, are seeking a passionate, experienced strategy professional for their Strategy practice. The role involves serving as a trusted advisor, collaborating with clients to make data-driven choices, and driving growth and enterprise value. Requirements include a Master's or Bachelor's degree in a relevant field, with 5-7 years of experience in strategic planning, policy analysis, and executive support. The position is based in the Washington, DC Metro area, with client site visits 3 days a week. The wage range is $93,225 - $155,375, with potential for a discretionary annual incentive. Deloitte values a diverse, equitable, and inclusive culture, offering professional development opportunities and a broad range of benefits.

Enterprise Expansion Account Executive - (Remote - DMV)

Company: Dynatrace

Location: Washington DC

Posted Jan 21, 2025

Dynatrace is seeking an Enterprise Expansion Account Executive to drive sales growth through targeted acquisition and expansion efforts across various industry segments. The role involves overseeing 7-10 existing customer accounts, nurturing relationships, and expanding partnerships. The candidate will also engage with 5-8 potential customers, introducing them to Dynatrace's offerings. Successful conversion of prospects will lead to maintaining accounts and exploring opportunities for upselling and cross-selling solutions. The role requires a minimum of one year of experience in closing enterprise software sales and a HS diploma or GED. Preferred qualifications include a successful track record in enterprise software sales, managing sales cycles within complex organizations, and proven experience in acquiring new business.

Associate General Counsel, AI

Company: Meta

Location: Washington, DC

Posted Jan 21, 2025

Meta is hiring an experienced attorney to join their AI legal team. The role involves serving as a subject matter expert on AI-related legal issues, advising product and business teams, and responding to regulatory inquiries. The ideal candidate should have a strong understanding of AI and data ethics principles, along with experience in internet or technology law. They must be a clear communicator and have experience collaborating across functions. The position offers competitive compensation and benefits, and the candidate will join a growing team of lawyers addressing legal risks in emerging laws and policies.

Emergency Medicine Physician

Company: Sound Physicians

Location: Moses Lake, Washington

Posted Jan 21, 2025

Samaritan Healthcare in Moses Lake, Washington is seeking an Emergency Medicine Physician. The role offers professional growth, collaboration with a diverse team, and a strong commitment to community care. The position provides flexible scheduling, a minimum base yearly compensation of $396k, and a $50k commencement bonus. Moses Lake, known for its natural beauty and small-town charm, offers a blend of work and outdoor life.

Account Executive, Agentforce/Data Cloud - Public Sector & Nonprofit

Company: Salesforce

Location: Washington, DC

Posted Jan 21, 2025

Salesforce, a leading company in AI and CRM, is seeking Account Executives with a strong technical background for roles in Public Sector and/or Nonprofit. The ideal candidate will have 10+ years of enterprise sales experience, deep understanding of AI and machine learning, and expertise in modern cloud data platforms. They will drive revenue growth, foster client relationships, and showcase how Agentforce and Data Cloud solutions can transform customer engagement. The role requires excellent communication, negotiation skills, and the ability to translate technical solutions into business value.

RVP, Sales - Tableau (Federal)

Company: Salesforce

Location: Washington, DC

Posted Jan 21, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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