Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Software Developer-Jr.

Company: CGI

Location: Washington, DC

Posted Jan 12, 2025

CGI Federal is seeking a Jr.-Level Software Developer with active Top-Secret/SCI clearance for a project in Washington DC. The role involves leading Agile software development, system integration, and testing. Required skills include Java, JavaScript, Python, SQL, and experience with various tools like GitLab, JIRA, Jenkins, and cloud platforms like AWS and Azure. CGI offers competitive compensation, comprehensive benefits, and opportunities for career growth.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 12, 2025

CVS Health is offering a 3rd year pharmacy intern role with significant responsibilities, including ensuring patient safety, managing pharmacy operations, and leading with empathy. The role requires strong communication skills, immunization eligibility, and proficiency in Microsoft Office Suite. The company is committed to improving health care and values fresh ideas and unique contributions.

General Manager - Environmental Regulation & Research

Company: Toyota North America

Location: Washington, DC

Posted Jan 12, 2025

Toyota, a globally admired brand, is seeking a passionate and highly motivated General Manager for its Environmental Regulation and Research Department. The role involves leading a team responsible for engaging and shaping US federal and state environmental and energy related regulation and policy. The ideal candidate will have substantial experience with state and federal environmental regulatory processes, strong negotiation skills, and the ability to develop strategies that align with Toyota's technology and business strategies. The position is based in Washington, D.C., and offers a competitive salary range of $254,000.00 - $413,000.00. Toyota is committed to fostering a diverse and inclusive work environment, offering comprehensive benefits and career development opportunities.

(USA) Overnight Stocking Coach

Company: Walmart

Location: Washington, DC

Posted Jan 12, 2025

The role involves leading and developing teams effectively through teaching, training, and active listening. This includes touring stores, providing feedback, and communicating with associates at all levels regarding store operations and business initiatives. The individual will model exceptional customer service, resolve customer issues, and drive financial performance and sales. They will also supervise and develop hourly associates, ensuring compliance with company policies and promoting a culture of belonging. The role requires respect for individuals, integrity, customer focus, and a strive for excellence.

Domain Consultant, Network Security Transformation, SASE

Company: Palo Alto Networks

Location: Washington, DC

Posted Jan 12, 2025

Palo Alto Networks is a company that takes its mission of protecting the digital way of life seriously. They are looking for innovators who share their commitment to shaping the future of cybersecurity. The company values its employees and provides various benefits, including FLEXBenefits wellbeing spending account, mental and financial health resources, and personalized learning opportunities. The job description highlights the importance of collaboration, problem-solving, and technical expertise in securing customers' network security and zero-trust journey.

Application Developer (SME)- TS/SCI Required

Company: CGI

Location: Washington, DC

Posted Jan 12, 2025

CGI is seeking a skilled Application Developer (SME) for a mission-critical project, offering opportunities for growth and impact. The role involves leading technology assignments, designing software tools, and collaborating with cross-functional teams. Required qualifications include IT management experience, domain knowledge, and expertise in various programming languages, cloud platforms, and SDLC support. CGI offers competitive compensation, comprehensive benefits, and a culture of ownership and respect.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 12, 2025

CVS Health is offering a 3rd year pharmacy intern position with opportunities for professional growth and making a significant impact in healthcare. The role involves ensuring patient safety, managing pharmacy operations, and delivering exceptional customer service. Interns will work under a licensed pharmacist, participating in patient care programs, and demonstrating empathy and compassion. The position requires strong communication skills, relevant work experience, and valid intern/technician licensure. Proficiency in Microsoft Office Suite is preferred.

IT Specialist (Sr.) - TOP SECRET REQUIRED

Company: CGI

Location: Washington, DC

Posted Jan 12, 2025

The job posting is for a Sr. IT Specialist with active Top Secret clearance to support a federal government project in Washington, DC. The role involves working in an agile environment, engaging with clients, creating test cases, and managing computer systems and networks. CGI Federal offers competitive compensation, comprehensive benefits, and opportunities for career growth.

Network Detection Operations Specialist

Company: Merrill

Location: Washington, DC

Posted Jan 12, 2025

Bank of America is seeking a Network Defense professional for a role in Denver, CO. The position involves defending the bank's internet-facing networks and applications from security threats like DDoS attacks. Key responsibilities include analyzing cyber security threats, implementing proactive defensive actions, and collaborating in a team-focused environment. Required skills include a strong understanding of TCP/IP protocol stack, experience with network security equipment, and advanced problem-solving skills. The role offers a competitive salary range of $93,700.00 - $142,500.00 per year, along with benefits and potential discretionary incentives.

Site Director at Edgewood Elementary Campus

Company: KinderCare Learning Companies

Location: Washington, DC

Posted Jan 12, 2025

KinderCare Learning Companies, a recognized early childhood education provider, is seeking a Site Director. The role involves leading a team of teachers to create engaging classroom experiences, ensuring operational standards, partnering with families, and cultivating positive relationships. The ideal candidate should have at least one year of teaching experience, a passion for children, strong organizational skills, and the ability to build relationships. Benefits include discounted child care, health insurance, mental health support, and more. KinderCare operates in over 2,000 sites across 40 states, committed to providing high-quality child care for all families.

Vice President, Legal

Company: Zendesk

Location: Washington, DC

Posted Jan 12, 2025

Zendesk is hiring a Vice President of Global Employment Legal to lead their global employment legal function. The role requires a JD, active US state bar membership, and 15+ years of employment law experience. The successful candidate will develop and execute global employment legal strategy, ensure compliance with international laws, and collaborate with HR on workplace policies. They will also manage outside counsel, oversee a team, and provide legal support on labor relations. The role offers a competitive base salary range of $261,000.00-$391,000.00, and Zendesk is committed to fostering global diversity, equity, and inclusion.

Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Jan 12, 2025

CVS Health is a company that focuses on transforming healthcare for customers and creating a great workplace. Pharmacy Technicians play a critical role in delivering operational and service excellence, ensuring prescriptions are filled accurately and providing caring service to patients. The company offers a comprehensive benefits package and opportunities for growth and development.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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