Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Marketing Strategy and Analytics Specialist (Hybrid)

Company: ICF

Location: Washington DC

Posted Dec 25, 2024

The job posting is for a Marketing Strategy and Analytics Specialist position at ICF, a global advisory and technology services provider. The role involves developing and executing fact-based reporting and analysis on marketing campaigns, preparing detailed performance reports, collecting and analyzing marketing data, supporting conversion optimization strategies, and collaborating with cross-functional teams. The ideal candidate should have a Bachelor's degree, 2+ years of experience in marketing analytics, and skills in data visualization, reporting, and project management.

Splunk SOAR Engineer - TS/SCI with FS Poly | McLean, VA

Company: Optiv

Location: Washington DC

Posted Dec 25, 2024

The text describes a role for a Splunk SOAR Engineer at Optiv + ClearSharks. The role involves delivering success for customers, developing corporate strategy, training and fine-tuning skills, managing team members, engaging in engagement delivery, and automating issue resolution. The ideal candidate should have an active TSSCI clearance, proven experience with Splunk SOAR, strong background in developing and maintaining automation playbooks and scripts, security certification, experience operating in classified environments, and robust understanding of identity SIEM cybersecurity and infrastructure concepts. The role also requires strong interpersonal skills, ability to work collaboratively in a team, and experience leading an engineering team.

Assistant Manager of Billing

Company: Crowell & Moring

Location: Washington DC

Posted Dec 25, 2024

The job description is for an Assistant Manager of Billing at Crowell & Moring LLP. The role involves leading billing operations, ensuring efficiency, accuracy, and adherence to firm policies. The position requires supervising a team, managing daily operations, and handling reporting requirements. The qualifications include a Bachelor's degree in Accounting or related field, at least 5 years of experience in billing with supervision, and advanced knowledge of accounting concepts and account systems.

Senior Product Manager, Artificial Intelligence

Company: Rapid7

Location: Washington DC

Posted Dec 25, 2024

Rapid7's AI Centre of Excellence is seeking an experienced AI-focused product manager to lead the development of large-scale enterprise-grade solutions. The role involves managing the entire product lifecycle, partnering with cross-functional teams, and ensuring alignment with Rapid7's compliance and governance policies. The ideal candidate has 4+ years of product management experience, including LeadPrincipal level roles, and a deep understanding of AI/ML concepts, markets, and practices.

Tax Accountant ATT

Company: Tyson Foods

Location: Washington DC

Posted Dec 25, 2024

This is a temporary position with a contract term of 10 months. The role requires background checks and involves working within the Tax department. The position is a key member of the team and involves preparing VAT returns, income tax returns, and other tax-related tasks. The role requires at least 12 years of experience in accounting and direct/indirect tax. The position offers relocation assistance and is an equal opportunity employer.

Network Engineer

Company: CACI International Inc

Location: Washington DC

Posted Dec 25, 2024

CACI is seeking a Network Engineer with at least 7 years of experience in Cisco Firewalls, Palo Alto Firewalls, Cisco Wireless Technologies, Networking monitoring solutions, and Cloud Service Providers like AWS, Azure, and GCP. The ideal candidate will have a Bachelor's or Master's degree in Computer Science or a related discipline, or a PhD. The position offers a competitive salary range of $94,400 to $198,300.

Cleared Subcontract Administrator II

Company: Amentum

Location: Washington DC

Posted Dec 25, 2024

Amentum is seeking a Subcontract Administrator II with an active Secret Clearance to work a hybrid role in Annapolis Junction, Maryland. The position requires strong subcontract administration skills, compliance with government policies, and the ability to work independently and collaborate with stakeholders. The role involves coordinating and producing subcontract documentation, assisting in procurement documentation, selecting appropriate subcontract types, evaluating proposals, and managing subcontract files.

2025 Integrated Systems Cost and Schedule Analyst Undergraduate Intern

Company: The Aerospace Corporation

Location: Washington DC

Posted Dec 25, 2024

The Aerospace Corporation is seeking a full-time Undergraduate-level Integrated Systems Cost and Schedule Analyst Intern to support systems engineering and cost analysis for various customers in the National Security, Civil, and Commercial, and International Space Communities. The intern will analyze cost and technical data, participate in trade and concurrent engineering studies, develop cost estimates, and utilize industry tools for schedule risk assessments and structural integrity analyses. The internship offers a competitive compensation package, temporary housing assistance, and the opportunity to work with a diverse and dynamic portfolio of programs and national challenges.

Sr Executive Assistant, Secure Federal Operations

Company: T-Mobile

Location: Washington DC

Posted Dec 25, 2024

The text describes a job posting for a Senior Executive Assistant position at T-Mobile. The role requires advanced administrative skills, research, data analysis, and management of executive schedules. The qualifications include an Associates or Bachelors degree, 7 years of supporting executive leaders, and organizational skills. The role requires US citizenship and a security clearance. The base pay range is $3171-$5720, with a corporate bonus target of 10. The benefits include medical, dental, and vision insurance, a 401k, employee stock grants, and paid time off.

Software and Database Development Specialist

Company: Links Global USA

Location: Washington DC

Posted Dec 25, 2024

Job SummaryLinks Global is seeking a talented and detail-oriented Software and Database Developer to join their dynamic IT team. The ideal candidate will be responsible for designing, developing, and maintaining software applications and database systems. The role involves collaborating with cross-functional teams to understand business requirements and implementing innovative solutions to meet organizational needs.

FAST Labs - Chief Scientist for Edge and Spectral AI (Hybrid)

Company: BAE Systems, Inc.

Location: Washington DC

Posted Dec 25, 2024

The job description for the Chief Scientist position at BAE Systems FAST Labs is seeking a highly skilled and experienced scientist with a Doctorate or Masters degree and 8+ years of multidisciplinary professional research experience. The successful candidate will be involved in multiple research programs, technical leadership, customer interaction, program management, or new concept development. They will work on cutting-edge technologies such as RF machine learning, cognitive electronic warfare, cognitive signals intelligence, and trustworthy AI. The position offers a full-time salary range of $153,200 to $291,100 and comprehensive benefits. The ideal candidate should have strong technical written and verbal presentation skills and be able to mentor junior scientists.

Help Desk Technician I

Company: GAMA-1 Technologies

Location: Washington DC

Posted Dec 25, 2024

We are seeking a candidate with IT support experience to provide technical support to approximately 300 users. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a customer-focused mindset. The position is on-site in Silver Spring, MD, with the possibility of limited telework. The candidate will be responsible for providing IT desktop support, addressing assigned incidents and problems, and maintaining records of daily data communication transactions. The candidate should be knowledgeable with Windows 10 and 11 Operating Systems, MS Office Applications, Google Mail and Google Applications, and Trellix GoverLan Cisco Secure VPN.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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