Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Public Affairs Specialist

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a Public Affairs Specialist position in the Office of External Affairs' Disaster Operations Division, Training, Exercise & Operations Branch. The role involves leading, managing, planning, and coordinating emergency management activities, including FEMA-led exercises and National Level Exercise activities. The ideal candidate should have experience coordinating projects across external affairs functional areas, planning and developing training programs, and possess strong communication skills. The position requires U.S. citizenship, successful completion of a background investigation, Selective Service registration, ability to obtain a government credit card, and potential for deployment with little notice. No educational substitution is allowed, and qualifications are based on specialized experience. The role offers a comprehensive benefits package.

MAINTENANCE WORKER (MVO)

Company: Department of the Interior - National Park Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The job posting is for a Maintenance Worker position, requiring U.S. citizenship and a valid Class B (or higher) Commercial Driver's License. The role involves recurring maintenance and repair work on roads, trails, and signs, and assisting with building and utility maintenance. The position is designated as Emergency Essential. Key requirements include the ability to interpret instructions, use tools and equipment, and possess knowledge of equipment assembly and repair. The role involves physical effort, working outdoors in various weather conditions, and potential overtime. A uniform allowance and government charge card may be required. No substitution of education for experience is allowed for this Wage Grade position.

IT Specialist (Applications Developer)

Company: Other Agencies and Independent Organizations - Federal Maritime Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The text describes a job position in the Office of Information Technology (OIT) of the Federal Maritime Commission (FMC). The role involves providing agency-wide user support for computer systems and IT-related services. The position requires U.S. citizenship, a background investigation, and completion of a Declaration for Federal Employment. Specialized experience is needed, including integration work with APIs, data warehouses, and COTS products, analyzing capacity requirements, and ensuring customer and management involvement in software development. No educational requirement is specified. The job offers a comprehensive benefits package.

Research Fish Biologist/Research Mathematical Statistician

Company: Department of Commerce - National Oceanic and Atmospheric Administration

Location: Seattle, Washington Seattle, Washington

Posted Dec 21, 2024

This is a direct hire public notice for a term appointment not exceeding 13 months with possible extensions up to 10 years. The position is interdisciplinary and filled under the DOC Alternative Personnel Systems (CAPS), replacing the Federal GS pay plan. Key requirements include U.S. citizenship, suitability for Federal employment, and registration for Selective Service if applicable. A background investigation is required, and continued employment is subject to its successful completion. The position requires specialized experience or a degree with major study in biology, zoology, or biological oceanography, among other qualifications.

Registered Nurse - Home Based Primary Care

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Dec 21, 2024

The text describes Home-Based Primary Care (HBPC), a program offering comprehensive care to veterans with complex medical, social, and behavioral conditions. HBPC targets chronically ill patients, providing primary care, disease management, and coordination of care in their homes. The job announcement details requirements for a nursing position, including U.S. citizenship, passing a background check, and mandatory vaccinations against COVID-19. The role requires an Associate Degree in Nursing (ADN) or Diploma in Nursing for Nurse I, Level I, and a Bachelor of Science in Nursing (BSN) for higher levels. Preferred experience includes a BSN, 2-3 years of nursing experience, and previous home care experience.

IT Cybersecurity Specialist - DH

Company: Other Agencies and Independent Organizations - Pension Benefit Guaranty Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a position at the Pension Benefit Guaranty Corporation's (PBGC) Office of Information Technology (OIT), Enterprise Cybersecurity Department (ECD). The position requires specialized experience in risk analysis techniques and methodologies, as well as experience in various IT competencies such as attention to detail, customer service, oral communication, and problem solving. The posting also provides information on benefits, eligibility for interagency career transition assistance programs, and contact information for reasonable accommodations and discrimination concerns.

Registered Nurse - Operating Room

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Dec 21, 2024

The text describes the role of a Perioperative Operating Room Registered Nurse, detailing their responsibilities, qualifications, and conditions of employment. The nurse plans, directs, and coordinates patient care, considering individual respect and team contributions. Requirements include U.S. citizenship, drug testing, Selective Service Registration for males, probationary period, background check, online onboarding, physical examination, and vaccination programs. Qualifications involve English proficiency, graduation from an approved nursing school, current nursing registration, and specific grade determinations based on scope, education, and dimensions. Preferred experience includes a BSN and peri-operative nursing experience. Physical demands involve heavy lifting and visual acuity.

Registered Nurse - (Informatics)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Dec 21, 2024

The Informatic Registered Nurse role involves leadership in assessing, planning, implementing, and evaluating hardware and software applications integrated with the electronic health record (EHR). This role requires collaboration with interdisciplinary team members, including other program and service leaders at the facility and network. The nurse must establish and maintain effective relationships with all levels of Veteran Affairs (VA) staff nationwide. The position requires U.S. citizenship, passing a pre-employment physical examination, and participation in seasonal influenza and COVID-19 vaccination programs. Qualifications include English language proficiency, graduation from an approved nursing school, and current, full, active, and unrestricted registration as a graduate professional nurse. The role involves delivering fundamental care, demonstrating integration of biopsychosocial concepts, and showing proficiency in practice based on conscious and deliberate planning.

Program Manager, CG-0340-14 (Term Appointment NTE 13 Months)

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This position requires U.S. citizenship, registration with the Selective Service, and completion of a minimum background investigation. The candidate must have at least one year of specialized experience equivalent to the GS/CG-13 grade level or above in the Federal service.

General Engineer

Company: Department of Transportation - Maritime Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The text describes a Grade 14 position requiring specialized experience in technical and engineering aspects for the RRF Recap Program. The role involves overseeing and advising on technical and engineering matters, providing guidance on reflagging, upgrades, modernization, and ship delivery to MARAD. Responsibilities include systems engineering, market research, contractor oversight, and maintenance. The position requires U.S. citizenship, specific experience, and various conditions of employment such as security clearance and financial disclosure. A degree in engineering or a related field with specified coursework is mandatory. The role offers a comprehensive benefits package as part of a U.S. government career.

GRANTS MANAGEMENT SPECIALIST

Company: Department of Justice - Office of Justice Programs

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a position in the U.S. Department of Justice, Office of Justice Programs. The role involves coordinating grants and cooperative agreements, reviewing grant applications, and ensuring compliance with program goals and policy. The position offers benefits such as telework, flexible work schedules, and a comprehensive benefits package.

IT Specialist

Company: Department of Health and Human Services - Office of the Secretary of Health and Human Services

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting details a position within the Department of Health and Human Services, specifically in the Office of the Assistant Secretary for Financial Resources (ASFR). The role requires IT-related experience and proficiency in four key competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving. For a GS-14 position, one year of specialized experience equivalent to at least the GS-13 level is necessary, involving tasks like evaluating business processes, providing technical recommendations, managing system development lifecycle phases, and developing system designs. The position does not have an education requirement but requires U.S. citizenship. It offers a comprehensive benefits package as part of a federal career.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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