Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Deputy Vice President, Flight Program Operations

Company: Department of Transportation - Federal Aviation Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Air Traffic Organization employs 35,000 personnel ensuring aircraft safety, separation, and punctuality. Flight Program Operations manages all agency flight operations, safety, administration, training, and maintenance. They operate a fleet of FAA-owned aircraft at eight facilities nationwide, setting standards for all agency-owned aircraft and aircraft services. The role requires US citizenship, Selective Service Registration for males born after 12/31/1959, and random drug testing. Qualifications include progressively responsible leadership experience, demonstrating senior executive-level management capability. Leadership experience, relationship building, and strategic change management are selective factors. No education requirement is established. The position is subject to a background investigation and a probable one-year probationary period. The U.S. Department of Transportation values a diverse workforce and equity, transparency, accountability, collaboration, and communication.

Safety and Occupational Health Manager

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The text describes a supervisory, non-bargaining unit position in the Safety Services Section of the Library of Congress. The role involves leading a diverse workforce, conducting safety and environmental compliance analyses, and developing and managing an environmental, safety, and occupational health program. Applicants must have relevant education and experience, or a certification such as CSP, CIH, or CHP. The position requires adherence to federal laws, including those regarding drug use. The Library of Congress offers a comprehensive benefits package to its employees.

INTERDISCIPLINARY

Company: Department of the Army - U.S. Army Corps of Engineers

Location: Seattle, Washington Seattle, Washington

Posted Dec 21, 2024

This is a Direct Hire Authority solicitation for recruiting qualified candidates for positions in the competitive service. The role involves serving as a project manager and technical expert for maintenance of channels and harbor navigation projects. Requirements include a bachelor's degree in relevant fields, a valid driver's license, and Contracting Officer Representative Type B Certification within 12 months of appointment. Specialized experience is needed for GS-11, and one year of specialized experience for GS-12. No substitution of education for experience is permitted for GS-12.

Supervisory Healthcare Engineer (Chief)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Chief Engineer role involves full administrative and managerial responsibilities for planning, staffing, budgeting, and managing the total Engineering Program. This includes project renovation, modernization, and construction work; safety, industrial hygiene, disaster management, and green environmental management services; fleet and energy conservation services; and all maintenance and repair of buildings. The job requires U.S. Citizenship, proficiency in English, and a Bachelor's degree or higher in Engineering or Architecture. Specialized experience equivalent to GS-13 is needed, along with specific Knowledge, Skills, and Abilities (KSAs). The role involves significant scope, complexity, and difficulty, with responsibilities including supervising staff, developing performance standards, and providing complex professional engineering advice.

Student Trainee (Administrative) CG-3/4/5

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The internship program starting Spring 2025 requires U.S. citizenship and completion of various requirements. These include registration with Selective Service, a Confidential Financial Disclosure, and a National Agency Check Investigation (NACI). The applicant must sign a pathways agreement and provide official transcripts if selected. Eligibility criteria include enrollment in a degree-seeking program, a minimum GPA of 2.5, good academic standing, and meeting graduation requirements by May 2026. The program offers a competitive salary and potential conversion to a permanent position post-internship. Comprehensive benefits are also provided.

Special Events & Conference Coordinator

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The text describes a job opening for a Special Events and Conference Coordinator in the Office of Conference, Event and Meeting Services (CEMS) within Treasury Operations, Departmental Offices, United States Department of the Treasury. The role requires U.S. Citizenship or National status, a probationary period, a background investigation, and compliance with federal ethics laws. Specialized experience is required, with varying levels of experience needed for GS-13, GS-12, GS-11, and GS-09 positions. The job involves planning and executing events, coordinating logistics, and working with executive level officials. Additional information includes conditions of employment, qualifications, and benefits.

PROGRAM ANALYST

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 21, 2024

This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer.

IT Specialist (IT Asset and Configuration Management Specialist)

Company: Department of Labor - Office of the Assistant Secretary for Administration and Management

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The text describes a job opening for an IT Specialist (IT Asset and Configuration Management Specialist) in the Office of the Chief Information Officer (OCIO) of the Department of Labor (DOL). The OCIO is a customer service organization that provides IT solutions and leadership to support DOL's mission. The role requires U.S. citizenship, a minimum age of 16, and a probationary period if not already completed. Applicants must have IT-related experience demonstrating four competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving. They must also have 52 weeks of specialized experience equivalent to GS-12 in the Federal Service. Specialized experience includes knowledge of multiple IT disciplines, Agile or PMBOK project management techniques, and applying IT principles for planning and integrating information system components. No educational requirement is specified. The DOL is committed to fostering a diverse and inclusive workplace.

Policy Analyst

Company: Department of Homeland Security - DHS Headquarters

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a position in the Department of Homeland Security (DHS), Office of Strategy, Policy, and Plans, Strategic Initiatives (SIPP). The role involves applying qualitative and quantitative techniques for developing strategies and conducting strategic assessments across national security mission areas. The position is non-bargaining unit and requires U.S. citizenship, a clean background check, and successful completion of a pre-employment drug test. Specialized experience is needed, including knowledge of legislative processes, national security regulations, and effective communication skills. Veterans with a service-connected disability of at least 10% are given preference. The role offers a comprehensive benefits package.

Forensic Child Interview Specialist

Company: Department of Justice - Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Department of Justice is announcing a position for a GS-12 Forensic Child Interview Specialist. The role requires a U.S. Citizen or National, a satisfactory pre-employment adjudication including checks and drug testing, and the ability to receive a Top Secret security clearance. Applicants must have a degree in a behavioral or social science, or equivalent experience. Specialized experience includes interviewing victims and witnesses, providing crisis intervention, and preparing documentation for forensic interviews. The position may also be filled using Merit Staffing procedures. The Department of Justice offers a comprehensive benefits package.

FINANCIAL MANAGEMENT ANALYST

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 21, 2024

This public notice flyer informs applicants about potential vacancies, specifying that applications should follow the 'How to Apply' section. It outlines various requirements such as US citizenship, security clearance, and financial management experience. The position may require travel and is part of the Department of Defense Civilian Acquisition Workforce Personnel Demonstration Project. It offers a comprehensive benefits package and may include relocation incentives.

Student Trainee (Administrative) Not-to-Exceed 1 Year

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The internship program begins in Spring 2025, requiring U.S. citizenship, Selective Service registration, and a NACI investigation. Eligible candidates must be enrolled in a degree-seeking program with a 2.5 GPA, in good academic standing, and meet specific education requirements. Successful applicants will sign a Pathways Agreement and provide official transcripts. Salary ranges from $39,587 to $49,717, with potential conversion to a permanent position post-internship.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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