Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Staff Engineer - SRE

Company: GEICO

Location: Washington DC

Posted Dec 21, 2024

The job posting is for a Staff Engineer position at GEICO, a company seeking to transform its IT model to a tech organization with engineering excellence as its mission. The ideal candidate should have deep understanding of technology risk management, site reliability engineering principles, and planning to design and implement resilient systems. The role involves technical leadership, designing and executing strategies to improve reliability and resilience, collaborating with teams, and utilizing various programming languages and tools. The candidate should have 6+ years of professional reliability or software engineering experience, 4+ years in open-source frameworks, and 3+ years in architecture and design. The annual salary range is $11500000 to $23000000, and the position offers a Total Rewards Program.

Examination Specialist (Bank Accounting), CG-0570-13/14 (FPL 14)

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a position in the Division of Risk Management Supervision, Accounting Policy Section at the Federal Deposit Insurance Corporation's Headquarters Office. The role involves supporting industry communication, including outreach to bank officers and directors. The position requires U.S. citizenship, a Financial Disclosure, Minimum Background Investigation, and the ability to relocate. Specialized experience in examining accounting or auditing activities of insured depository institutions is mandatory. The selected candidate must report to the duty station office twice a week and adhere to high ethical standards. A probationary period may be required.

Distinguished Engineer - (OSS / Low Code Platform) - REMOTE

Company: GEICO

Location: Washington DC

Posted Dec 21, 2024

GEICO is seeking a highly experienced Engineer to drive their Tech transformation and help solve complex problems. The ideal candidate has deep technical expertise in their domain and experience building and improving systems. The position involves technical leadership, mentoring, and influencing leadership at all levels. The candidate should be fluent in modern languages, have experience with architecture and design, and be able to excel in a fast-paced environment.

DOJ Pathways Internship Program - Bureau of Prisons (Human Resource Student Trainee)

Company: Department of Justice - Justice, Bureau of Prisons/Federal Prison System

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Department of Justice's Pathways Internship Program offers students from high school to graduate level paid work opportunities in federal agencies. This program allows students to gain work experience related to their career goals and become eligible for permanent employment upon completion. Eligibility requires U.S. citizenship, a minimum GPA of 2.5, and maintenance of a half-time or full-time course load. The program is designed to foster a diverse and inclusive work environment. Applicants must be current students pursuing a degree relevant to the position, with specific academic year requirements for GS-04 and GS-05 positions. Successful completion of a pre-employment and panel interview, urinalysis, physical, and background investigation is necessary. Interns may be converted to permanent positions within 120 days of successful completion, provided they meet certain criteria.

Nurse (Clinical/Ambulatory)

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 21, 2024

This job posting is for a direct hire authority position in the Department of Family Medicine at Madigan Army Medical Center's Okubu Soldier-Centered Medical Home in Joint Base Lewis McChord, Washington. The role requires a graduate or higher level nursing degree, active nursing license, and at least one year of professional nursing experience. The position involves providing care to ambulatory patients, administering medications, and patient education. It also requires participation in random drug testing, obtaining BLS certification, and passing a background check.

Supervisory Sanctions Enforcement Officer (Section Chief)

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The job posting is for a Supervisory Sanctions Enforcement Officer (Section Chief) position at the Departmental Offices, Terrorism and Financial Intelligence - Office of Foreign Assets Control (OFAC). The role involves directing a team to investigate possible violations of OFAC sanctions, recommend and implement enforcement responses, and coordinate with relevant agencies. Key requirements include U.S. citizenship, successful background investigation, and compliance with federal ethics laws. Specialized experience is required for GS-15 and GS-14 levels, involving interpreting and applying U.S. economic and trade sanctions laws, leading investigations, and managing teams. The position offers competitive salaries, bonuses, and a comprehensive benefits package, including health insurance, retirement programs, and flexible work schedules.

Social Science Research Analyst

Company: Department of Justice - Office of Justice Programs

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This position is at the U.S. Department of Justice's Office of Justice Programs, National Institute of Justice in Washington, D.C. The role involves developing, implementing, analyzing, and disseminating social science research and evaluation projects related to crime and justice. The job requires U.S. citizenship, background investigation, direct deposit, Selective Service registration, drug testing, and a probationary period. Qualifications include a degree in behavioral or social science, or equivalent experience. Specialized experience of one year at the GS-11 level or higher is required, with examples including applying social science methods to research areas like child protection and youth justice.

TRANSPORTATION SPECIALIST

Company: Department of the Air Force - Headquarters, Air Force Reserve Command

Location: McChord AFB, Washington McChord AFB, Washington

Posted Dec 21, 2024

This job posting is for an Air Reserve Technician (ART) role that manages daily Aerial Port Squadron activities and serves as a senior representative. The position involves providing advice and guidance to leadership, ensuring reservists are properly trained and equipped, and performing various tasks. The role requires a U.S. citizen, a secret security clearance, and the ability to meet Air Force Reserve requirements. The incumbent may be required to fly on aircraft for Temporary Duty Assignments and work overtime. Qualifications include specialized experience in aerial port missions, practices, and procedures, or a Ph.D. or equivalent degree in related fields. Knowledge of Air Transportation concepts, principles, practices, and safety regulations is essential.

Management and Program Analyst

Company: Legislative Branch - Architect of the Capitol

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Dec 21, 2024

The text describes a job opening in the Office of the Inspector General (OIG) under the Architect of the Capitol (AOC). The role involves providing support to combat fraud, waste, and abuse, and promote efficiency. Requirements include U.S. citizenship, passing a drug test, relevant specialized experience, and meeting OPM qualification standards. Specialized experience involves conducting performance analyses, problem-solving, and clear communication. The position offers promotion potential to GS-13 and a comprehensive benefits package. Veterans and those with disabilities are encouraged to apply, with reasonable accommodations available. The AOC is an E-Verify participant and an Equal Opportunity Employer.

Transportation Specialist - DIRECT HIRE

Company: Department of Transportation - Federal Highway Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The role involves serving as a subject matter expert for safety programs to reduce roadway fatalities and serious injuries. The incumbent will provide technical support, develop standards, and assist with strategic planning. U.S. citizenship is required, and specialized experience is needed for qualification. The position involves travel, background investigation, and potential telework. Key skills include transportation knowledge, partnering, oral and written communication.

Surgical Technician

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Dec 21, 2024

The text describes a job opening for a Surgical Technician position at the Mann-Grandstaff VA Medical Center in Spokane, Washington. The position requires U.S. citizenship, background investigation, and drug testing. The role involves assisting surgeons during procedures, handling contaminated items, and maintaining quality control. Specialized experience or equivalent education is required. The position requires flexible work hours, including nights, weekends, and holidays. The VA offers comprehensive benefits to its employees.

Management Analyst (Technical Portfolio Management Analyst)

Company: Judicial Branch - Administrative Office of the U.S. Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Department of Technology Services Enterprise Project Services Division provides support to the Associate Director for Technology Services/Chief Information Officer and the Chief of Staff in providing oversight and management for the administrative functions of the judiciary's national information technology (IT) program, and oversight on project and portfolio management of IT projects. The agency has requirements and conditions of employment that include verification of information, proof of U.S. citizenship, and completion of FBI fingerprint-based national criminal database and records check.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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