Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Senior Manager, SaaS Sales Representative - Capital One Software (Remote)

Company: Capital One

Location: Washington DC

Posted Dec 07, 2024

Capital One Software is seeking a tenacious and talented Software Sales Professional to join their newly established Business Development Team. The role involves seeking and managing new business opportunities, providing consulting and guidance to the team, and participating in projects that enhance the customer experience. The ideal candidate should have experience in business development using a CRM, Enterprise SaaS Sales, and preferably Salesforce, Databricks, or other cloud-related technology sales platforms.

Supervisory Transportation Operations Specialist (Open to both U.S. Citizens and Federal Employees)

Company: Department of Transportation - Maritime Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

This job posting is for a position in the Division of Sealift Operations and Emergency Response, Office of Ship Operations, Office of the Deputy Associate Administrator for Federal Sealift, Office of the Associate Administrator for Strategic Sealift, Maritime Administration (MARAD). The role involves providing analytical and technical support for maintaining policies and procedures for the National Defense Reserve Fleet (NDRF) and the Ready Reserve Force (RRF). Requirements include U.S. citizenship, specialized experience, and meeting conditions of employment such as Selective Service registration, government travel card, supervisory probationary period, background investigation, security clearance, and drug testing. Qualifications include experience in coordinating ship activations, preparing written materials, and managing staff. The position may be eligible for telework.

Associate Director/Director (Human and Community Development), MC-301-3B.3A

Company: Other Agencies and Independent Organizations - Millennium Challenge Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The text describes a job position in the Human and Community Development Unit (HCD) of the Millennium Challenge Corporation (MCC). The position, pay band 3B/3A, is equivalent to GS-14/15 and requires a federal security clearance. Qualifications include specialized experience in planning for HCD programming in sectors like education, health, social behavior change, or user experience. A second language, preferably French, Spanish, or Portuguese, is highly desirable. The position may involve part-time or unpaid experience credit, domestic and international travel, and a probationary period. The salary is determined by the selectee's experience, overall experience, and skill set, and may be set at the minimum, midpoint, or maximum of the pay band.

Supervisory IT Specialist (INFOSEC)

Company: Department of Homeland Security - U.S. Coast Guard

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The text describes a job opening in the Department of Homeland Security, specifically in the U.S. Coast Guard. The position is for a cybersecurity professional, requiring a Top Secret/SCI clearance. Key requirements include U.S. citizenship, registration or exemption from Selective Service, and successful completion of a background investigation. Qualifications necessitate specialized experience at the GS-14 or GS-15 level, involving network penetration activities, data analysis, and cybersecurity assessment management. The role also requires expert knowledge of cybersecurity statutes and regulations. IT-related competencies such as attention to detail, customer service, oral communication, and problem-solving are also essential.

Attorney Advisor

Company: Other Agencies and Independent Organizations - Surface Transportation Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The text describes a job posting for an Attorney-Advisor position in the Public and Governmental Affairs section of the Board's Office of Public Assistance, Governmental Affairs, and Compliance. The role involves engaging with various stakeholders including government bodies, foreign governments, and the media. The position requires U.S. citizenship, a professional law degree, and current bar membership. Candidates must demonstrate strong legal analytical skills, oral advocacy, and presentation skills. The role is classified as GS-13, GS-14, or GS-15, each with increasing experience requirements. The job offers a comprehensive benefits package and work-life balance flexibilities.

Sanctions Regulations Advisor

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

This job posting is for a Sanctions Regulations Advisor position at the Departmental Offices, Terrorism and Financial Intelligence, Office of Foreign Assets Control (OFAC)- Regulatory Affairs Division. The role involves shaping and implementing high-priority national security and foreign policy sanctions initiatives. Key requirements include U.S. citizenship, successful completion of a background investigation, and compliance with federal ethics laws. Specialized experience is required, ranging from GS-12 to GS-14, involving drafting, reviewing, and analyzing U.S. economic sanctions programs, and effective communication of substantive and technical issues. The position offers competitive salaries, bonuses, incentive awards, and a comprehensive benefits package including health insurance, retirement programs, and flexible work schedules.

Investments Associate

Company: Cystic Fibrosis Foundation

Location: Washington DC

Posted Dec 07, 2024

The Cystic Fibrosis Foundation is a leading healthcare nonprofit organization dedicated to finding a cure for cystic fibrosis and improving the lives of people with the disease. They have raised and invested billions of dollars, and nearly every CF medicine available today was made possible because of their support. The Foundation is seeking an Investments Associate to manage their $46 billion endowment, including sourcing new opportunities, conducting investment due diligence, and preparing investment analyses.

Nurse (Clinical/Oncology)

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 07, 2024

This is a Direct Hire Authority (DHA) solicitation for a nursing position at Madigan Army Medical Center in Tacoma, Washington. The role involves providing advanced professional nursing care to critically ill patients with cancer and blood disorders. Requirements include a degree from an accredited nursing program, active nursing license, and at least one year of professional nursing experience, preferably in oncology. The position may require on-call work, irregular hours, and shift work. Additional requirements include seasonal influenza vaccinations, a pre-employment medical examination, and immunization screening.

PHYSICIAN (RADIOLOGY-DIAGNOSTIC)

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 07, 2024

This job posting is for a Radiology-Diagnostic Physician position at Madigan Army Medical Center's Department of Radiology. The role requires BLS certification and on-call availability including nights, weekends, and holidays. It involves being designated as an Inclement Weather Essential employee and consenting to seasonal influenza vaccinations or providing a recognized exemption. A Personnel Security Investigation, pre-employment screening, random drug testing, a pre-placement medical examination, and immunization screening are also required. The position necessitates having completed accredited residency training in Radiology-Diagnostic and possessing an active, full, and unrestricted license to practice medicine.

Museum Specialist

Company: Other Agencies and Independent Organizations - Smithsonian Institution

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The Smithsonian Institution is seeking a candidate for a position in the Collections Management Unit, Collections Department, Division of Public History, National Museum of American History. The role involves collections management work, managing and preserving collections, using collection information systems, and conducting research for museum projects. Qualifications include one year of specialized experience or a Master's degree. The position requires passing a pre-employment background check and may involve lifting up to 40 lbs. The Smithsonian offers a comprehensive benefits package.

Health Technician (Audiology)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Walla Walla, Washington Walla Walla, Washington

Posted Dec 07, 2024

The Audiology Health Technician positions are designed to support audiologists in meeting patient needs. These technicians function as part of the Audiology staff, providing health care assistance. Requirements include U.S. citizenship, English proficiency, and passing a pre-employment physical examination. A background/security investigation and seasonal influenza vaccination are also mandatory. Qualifications involve experience or education in audiology, with GS-7 being the full performance level. Duties include mentoring new HTAs, preparing patients for advanced testing, and collaborating on training programs. The role involves light lifting, reaching, and near vision.

Supply Technician

Company: Department of Defense - Defense Logistics Agency

Location: Bremerton, Washington Bremerton, Washington

Posted Dec 07, 2024

This job posting outlines the requirements and conditions for a Supply Technician position at DLA Distribution Puget Sound, Washington. The role involves physical exertion, such as standing for long periods and navigating rough surfaces, and requires obtaining a Material Handling Equipment (MHE) license. Specialized experience of one year at the GS-06 level or equivalent is necessary, including conducting physical inventories, investigating discrepancies, and preparing reports. Graduate education may be credited in specific cases. The work environment is a warehouse with moderate risks. The position offers a comprehensive benefits package as part of a U.S. government career.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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