Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Communications Manager, Travel

Company: Capital One

Location: Washington DC

Posted Dec 06, 2024

The Capital One Corporate Communications team is seeking a creative strategic and results-driven communications professional to join their growing team. The role involves managing external communications programs with an emphasis on earned media to amplify Capital One Travel. The successful candidate will collaborate with various teams and external partners to develop and implement creative high-impact integrated programming. The position requires exceptional judgment, teamwork, attention to detail, and results focus.

GENERAL ENGINEER

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 06, 2024

This is a public notice flyer for anticipated vacancies. Interested applicants must follow the 'How to Apply' section. There may or may not be actual vacancies filled. No notice of result letters will be sent. Requirements include US Citizenship, federal employment suitability, direct deposit, E-Verify, Selective Service registration (for males born after 12-31-59), security clearance, drug test, and travel capabilities. The position requires a professional engineering degree or equivalent experience. It's covered under the Defense Acquisition Workforce Improvement Act and may involve travel to CONUS and OCONUS. Certification in the Acquisition Functional Area is required.

Registered Nurse - Acute Care

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Dec 06, 2024

VA Puget Sound Healthcare System (VAPSHCS) is a complex, interdisciplinary teaching healthcare system with multiple divisions and outpatient clinics. It offers comprehensive services including emergency care, specialty medical, surgical, psychiatric, critical care, and rehabilitation. The system requires U.S. citizenship, drug testing, Selective Service Registration for males born after 12/31/1959, and a probationary period. Employees must pass a physical examination and participate in vaccination programs. Nursing positions require English proficiency, graduation from an approved nursing school, and current nursing registration. Grade determinations are based on scope, education, and dimensions of practice, leadership, patient-driven care, professional development, and evidence-based practice/research.

DIRECTOR FOR MARINE ENGINEERING

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 06, 2024

The text describes a job posting for the position of Director for Marine Engineering Group (SEA 05Z) in the Naval Systems Engineering and Logistics Directorate within Naval Sea Systems Command (NAVSEA). The role involves providing safe, reliable, and survivable marine systems to ensure U.S. ships' mobility and power. The incumbent will lead change, manage people, drive results, demonstrate business acumen, and build coalitions. Mandatory qualifications include extensive knowledge of shipboard machinery systems, ability to identify emerging technologies, and a bachelor's or higher engineering degree from an accredited institution. The position is part of the Senior Executive Service (SES), offering a comprehensive benefits package.

Chief, Asian Division

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The text describes a supervisory position at the Library of Congress, Asian Division, General and International Collections Directorate, Researcher and Collections Services. The position involves implementing library science principles, knowledge of East, South, and Southeast Asia, leading change, supervising a diverse workforce, providing program oversight, building coalitions, and effective communication. The role requires a one-year probationary period and is part of the excepted service. The Library of Congress offers comprehensive benefits and is an equal opportunity employer.

Supervisory Archivist

Company: Department of the Navy - Immediate Office of the Chief of Naval Operations

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 06, 2024

This public notice flyer informs interested applicants about potential vacancies through the Certain Competitive Service / Modified Direct Hire Authority. However, applications cannot be submitted via this flyer. Interested candidates must adhere to the 'How to Apply' section. There's no guarantee of actual vacancies being filled from this flyer. No result letters will be sent to applicants responding to this flyer.

Laundry Worker

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Dec 06, 2024

This job posting is for a Laundry Worker position at the Mann-Grandstaff VA Medical Center in Spokane, Washington. The role involves working in the sorting or finish area of the consolidated Medical Center Laundry. Applicants must be U.S. citizens and undergo a background/suitability investigation. No specific education requirement is stated, but experience in textile processing and operation of related equipment is necessary. The position requires the ability to perform tasks without more than normal supervision, interpret instructions, and maintain safety and cleanliness. The Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to a job offer. Selected applicants must participate in the seasonal influenza program and get vaccinated against COVID-19, with accommodations for medical or religious reasons.

Supervisory General Engineer - Direct Hire

Company: Department of Transportation - Maritime Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

This job posting is for a position in the Office of Port Infrastructure Development, Office of the Associate Administrator for Ports & Waterways, Maritime Administration (MARAD). The role requires U.S. citizenship and specialized experience. Applicants must submit an application and resume online by the closing date, and required documents must be submitted by the same date. Direct Hire Authority will be used to fill this position. The role involves travel and requires a government contractor-issued travel card. A background investigation is necessary, and telework eligibility may be available. Qualifications include experience in planning and engineering of infrastructure projects, and knowledge in civil engineering, project management, problem-solving, information management, and planning and evaluating. A degree in engineering or a combination of education and experience is mandatory. Students nearing graduation can apply if their anticipated graduation date is within six months of the closing date.

PROGRAM ANALYST

Company: Department of the Navy - STRATEGIC SYSTEMS PROGRAMS (SSP)

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

This is a public notice for anticipated vacancies in a Department of the Navy position. Applicants must be US citizens, suitable for federal employment, and participate in direct deposit. New hires must pass E-Verify and a pre-employment drug test. The role involves potential travel to CONUS and OCONUS, and requires a security clearance. Specialized experience in evaluating Nuclear Command, Control, and Communications (NC3) and/or Cyber Security programs is necessary. The position is not covered by veteran's preference, but certain incentives may be authorized.

Aviation Accident Investigator

Company: Department of Transportation - Federal Aviation Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The Office of Accident Investigation and Prevention, a principal FAA organization, focuses on aircraft accident investigation and NTSB-related activities. Its mission is to enhance air travel safety through investigation, data collection, risk analysis, and information sharing. US Citizenship is required, and selective service registration is necessary for males born after 12/31/1959. Qualifications include at least one year of specialized experience equivalent to FV-I, FG/GS-13, involving roles like Airline Transport Pilot, Aerospace Engineer, Air Traffic Controller, Aviation Safety Inspector, or Airframe and Power-plant Mechanic. Applicants must demonstrate experience in investigating aviation accidents, influencing stakeholders, and communicating technical topics. The position may require a background investigation and a one-year probationary period. A comprehensive benefits package is offered to federal employees.

Practical Nurse

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 06, 2024

This is a Direct Hire Authority solicitation for a Practical Nurse position at Madigan Army Medical Center in Tacoma, Washington. The role involves direct patient care, including interaction with children and youth under 18. Requirements include a current or pending nursing license, one year of nursing experience, and various certifications (BLS, immunizations, etc.). The position is mission essential and may require work during emergencies. Salary negotiation is possible for new federal employees with superior qualifications.

Branch Chief - Parentage and Support Branch

Company: Other Agencies and Independent Organizations - District of Columbia Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The text describes a job opening in the Parentage and Support Branch of the Family Court Operations Division of the Superior Court of the District of Columbia. The role involves managing staff and operations in various sections of the Parentage and Support Branch, including Intake, Docketing, Bench Warrant, and Finance. The position requires a Bachelor's degree, five years of relevant experience, and two years of supervisory experience. The ideal candidate should be enthusiastic, engaged, and familiar with Family Court Law, rules, and procedures. The job offers a comprehensive benefits package including life insurance, retirement benefits, health insurance, workers compensation, and supplemental vision and dental plans.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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