Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Social Worker (MSW) - Discharge Planning/Case Management

Company: Kaiser Permanente

Location: Olympia, Washington

Posted Dec 04, 2024

This job posting is for a Clinical Social Worker position, offering a variety of services in primary care or home health settings. The role involves providing social work interventions, psychosocial assessments, and coordinating care plans. The ideal candidate should have a Masters degree in Social Work, relevant licensure, and at least one year of experience. Excellent communication skills and experience in a multidisciplinary team are required. Preferred qualifications include care coordination experience and familiarity with electronic charting.

Area Human Resources Manager, US - A8 - Washington, DC

Company: H&M

Location: Washington, DC

Posted Dec 04, 2024

H&M is seeking an Area HR Manager to lead as a Strategic Business Partner, ensuring the best colleague experience by implementing the H&M people strategy. The role involves fostering a high-performing culture, championing values-driven culture, and developing talent acquisition strategies. The ideal candidate should have 2-4 years of HR or retail leadership experience, strong customer service skills, and knowledge of legal requirements. H&M values diversity, offers comprehensive benefits, and encourages personal style expression with employee discounts.

Customer Experience Assistant Manager

Company: Brilliant Earth

Location: Washington DC

Posted Dec 04, 2024

The text describes a job opening for an Assistant Manager at Brilliant Earth's Bethesda MD location. The role involves building and mentoring a team of Customer Experience Assistants, Jewelry Consultants, and Concierges to deliver exceptional service to customers. The Assistant Manager will foster a positive environment, assist in recruitment, maintain a high standard of customer service, and improve the customer experience. The targeted salary budget is $60k annually.

Management Trainee

Company: Enterprise Mobility

Location: Washington, DC

Posted Dec 04, 2024

Enterprise is currently recruiting for its esteemed Management Training Program, offering a career path with numerous opportunities for growth. The role, located in SW or SE Washington DC, includes comprehensive training, mentoring, and a culture of promotion from within. The compensation package is robust, with a targeted first-year annual compensation of $60,194, plus potential to earn up to $64,000. Benefits include health, dental, vision insurance, life insurance, prescription coverage, a 401(k) retirement plan, and employee discounts. The company, a world-class portfolio of brands, values its employees and provides opportunities for growth. The Management Trainee will learn various aspects of the business, including customer service, sales, marketing, finance, and operations, with a focus on putting customers first.

Desktop Support Engineer

Company: Leidos

Location: Washington, DC

Posted Dec 04, 2024

Leidos is seeking a highly experienced candidate for Tier 1 and 2 support in multiple domains, locally and remotely. The role involves managing Active Directory and Exchange, troubleshooting workstations, and configuring Windows 10 and Microsoft Office. The candidate should be able to learn new technology and provide support to the user community. Leidos offers excellent work-life balance, career development opportunities, and competitive pay. Basic qualifications include a Bachelor's degree with 8-12 years of relevant experience or a Master's degree with 6-10 years of experience.

Technical Writer

Company: Harmonia Holdings Group

Location: Washington DC

Posted Dec 04, 2024

Harmonia Holdings Group LLC is a rapidly growing federal government contractor committed to providing innovative high-performing solutions to government clients. They are seeking a Technical Writer with a Top Secret Security Clearance to develop comprehensive documentation, gain deep understanding of products and services, and write user-friendly content that meets the needs of the target audience.

Event Sales Executive

Company: Convene

Location: Washington DC

Posted Dec 04, 2024

Convene is seeking a Sales Executive to join their Sales team in the Washington DC Metro area. The role involves building the Convene brand, developing business relationships, and driving revenue across all properties in the Convene portfolio. The Sales Executive will report directly to the Vice President of Sales.

Help Desk Support Specialist

Company: Leidos

Location: Washington DC

Posted Dec 04, 2024

The National Security Sector of Leidos is offering a career opportunity for a Help Desk Support Specialist to work with the G2 Army MI Enterprise, providing IT repair maintenance operations logistics and engineering services. The position requires an active Top Secret SCI DoD security clearance and is based at the Pentagon. The role involves managing and supporting Incident Tickets, Service Requests, Change Requests, System Performance, and Identity Management Requests for both onsite and offsite personnel. The job requires a high school diploma or equivalent with 5+ years of related technical support experience, a working knowledge of computers, and currently possessing a DoD IAT Level II certification such as a Security+CE.

Temporary Administrative Tax Assistant

Company: WithumSmith+Brown

Location: Washington, DC

Posted Dec 04, 2024

Withum is a forward-thinking firm seeking a tax professional for the Winter 2025 busy season. The role involves processing tax returns, working in a fast-paced environment, and collaborating with the tax administrative team. Qualifications include a bachelor's degree, tax admin experience, tech savviness, and strong organizational skills. The compensation is $26.00 per hour with a competitive benefits package.

Strategic Growth Manager

Company: Compass

Location: Washington, DC

Posted Dec 04, 2024

Compass, a real estate company founded in 2012, is seeking a Strategic Growth Manager for a fully onsite role in Washington, DC. The SGM will drive net-new revenue by attracting top-producing agents to Compass, emphasizing the company's value proposition in technology, marketing, culture, and growth. This role involves direct sales to decision-makers, requiring strong interpersonal skills, self-starter attitude, excellent communication, and organizational abilities. The base pay range is $90,000-$110,000 annually, with potential bonuses and equity. Compass offers comprehensive benefits, including health insurance, retirement plans, and various leave options, fostering a collaborative and inclusive culture.

DevSecOps Engineer

Company: IBM

Location: Washington, DC

Posted Dec 04, 2024

IBM Consulting offers a career with long-term relationships and collaboration with global clients. The DevSecOps Engineer role involves building, maintaining, and patching the DevSecOps pipeline for a Navy client. The engineer will work in an agile environment, conduct security scanning and remediation, and support production releases. Required expertise includes AWS native application development, understanding front-end and back-end, and obtaining a DOD Top Secret Clearance.

Technical Lead

Company: Harmonia Holdings Group

Location: Washington DC

Posted Dec 04, 2024

Harmonia Holdings Group LLC is a rapidly growing federal government contractor committed to providing innovative high-performing solutions to government clients. They are looking for a Technical Lead to manage a team of system and network admins for installation, configuration, maintenance, and security of their IT infrastructure. The role requires a Top Secret clearance with SCI and a bachelor's degree in a relevant field. The company offers competitive compensation, a family-focused culture, and a dynamic work environment with various benefits.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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