Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Director of Capture Management - Remote

Company: UnitedHealth Group

Location: Washington, DC

Posted Dec 03, 2024

Optum Serve is offering a leadership role in Capture Management, focusing on high-priority federal healthcare opportunities. The Director will lead a team of capture managers, oversee strategic capture efforts, and ensure successful execution of multiple concurrent pursuits. The role involves team leadership, strategic capture leadership, customer understanding, and win strategy development. Required qualifications include 5+ years of leadership experience, federal business development, and capture management, with a proven track record of winning large federal opportunities. Proficiency in capture management methodologies and federal procurement processes is essential. The role offers flexibility to work remotely and a comprehensive benefits package.

Senior Staff Cyber Security Engineer

Company: The Washington Post

Location: Washington, DC

Posted Dec 03, 2024

The Washington Post is seeking a highly experienced Sr. Staff Cyber Security Engineer to lead the design and implementation of robust security solutions. The role involves strategic security architecture, infrastructure design and optimization, cybersecurity implementation, incident detection and response enhancement, governance and compliance, infrastructure automation, and collaboration with cross-functional teams. The ideal candidate should have a Bachelor's or Master's degree in Cybersecurity or related field, at least 8-10 years of experience, relevant certifications, and expert-level proficiency in cybersecurity technologies, infrastructure design, and cloud services. The compensation range is $159,100.00 - $265,100.00 USD annually.

Assistant Manager Continuing Care Operations

Company: Kaiser Permanente

Location: Tacoma, Washington

Posted Dec 03, 2024

The job description outlines the responsibilities of a Case Manager in the NHS care areas, including managing daily operations, ensuring quality patient care, and supporting staff engagement and development. The ideal candidate should have experience in case management, nursing, and leadership roles, with knowledge of regulatory requirements and healthcare delivery systems.

Senior Data Scientist (Psychometrics)

Company: Udemy

Location: Washington, DC

Posted Dec 03, 2024

Udemy, a global learning platform, is seeking a psychometrician with 3+ years of industry experience in data science or psychometrics. The role involves collaborating with cross-functional teams to develop and maintain skill assessment platforms, using psychometric models and data-driven decision making. Udemy values diversity and offers comprehensive benefits including health coverage, parental support, and unlimited access to Udemy courses.

Senior Property Manager (Lease-Up)

Company: Bozzuto

Location: Washington, DC

Posted Dec 03, 2024

Bozzuto is a company that prioritizes promoting goodness and building communities. They offer various services in designing, building, managing, and maintaining unique residences. The organization values creativity, concern, passion, and the pursuit of perfection. As a General Manager, one would lead by example, inspire the team, manage finances, and cultivate strong relationships with all constituents. The role requires a college degree, extensive property management experience, and proficiency in industry software. Bozzuto offers competitive compensation, health benefits, retirement planning, tuition reimbursement, and a supportive work environment.

Sanitation Specialist - Food Services

Company: Aramark

Location: Washington, DC

Posted Dec 03, 2024

Aramark Healthcare is recruiting a Food Safety Specialist for Children's National Medical Center in Washington D.C. The role involves coordinating safety, sanitation, and risk programs, and functioning as a key point of contact for occupational safety, food safety, and environmental compliance. The position requires a Bachelor's degree, 3-5+ years of relevant experience, and a Certified ServSafe trainer or ability to obtain within the first 6 months. The salary range is $65,000 to $70,000, with additional benefits including medical, dental, vision, retirement savings plans, and paid days off.

Cyber Intelligence Analysis and Reporting Manager

Company: Deloitte

Location: Washington, DC

Posted Dec 03, 2024

Deloitte's Government and Public Services Cyber Practice offers an opportunity to elevate a cyber career, working with cutting-edge tools and growing at an accelerated rate. The Analytic Production Manager role involves leading cyber threat intelligence and analysis for incident response and vulnerability management operations. This includes identifying, prioritizing, and managing analytic production needs, assessing existing systems, and implementing new methods. The role requires a Bachelor's degree, Top Secret security clearance, and 10+ years of All-Source Intelligence Analysis experience. Familiarity with cybersecurity frameworks like Mitre ATT&CK is preferred. The wage range is $107,663 to $179,438.

Relationship Manager I - Business Banking

Company: PNC

Location: Fort Washington, PA

Posted Dec 03, 2024

PNC is seeking a Relationship Manager I - Business Banker in Ambler, Pennsylvania. The role involves managing cash flow solutions for businesses with annual sales between $1 million and $5 million. The successful candidate will act as a trusted advisor, facilitating cash flow conversations with clients and prospects, and managing the sales cycle to optimize business cash flow. Key responsibilities include developing Center of Influence (COI) relationships, on-boarding and expanding the business portfolio, and handling credit and non-credit products. The ideal candidate will have a university degree, 3+ years of relevant industry experience, and skills in client relationship building, credit, and financial analysis. PNC offers comprehensive benefits including health insurance, retirement plans, and paid time off.

Assistant Store Manager (Howard Shaw)

Company: TD Bank

Location: Washington, DC

Posted Dec 03, 2024

TD Securities offers a comprehensive Total Rewards package including base salary, variable compensation/incentive awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits, career development opportunities, and reward and recognition. They are committed to providing support for colleagues' financial, physical, and mental well-being goals through regular development conversations, training programs, and a competitive benefits plan. TD values diversity and offers many different career paths within the organization.

Food Supervisor

Company: Sodexo

Location: Washington, DC

Posted Dec 03, 2024

Sodexo is seeking a Food Supervisor for Howard University Hospital. The role involves overseeing food operations, ensuring a safe working environment, and facilitating employee training. The company offers a flexible work environment, ongoing training, and a comprehensive benefits package. Sodexo values diversity and inclusion, and the role requires 1+ years of related experience and supervisory experience if possible.

Congress Reporter

Company: The Wall Street Journal

Location: Washington, DC

Posted Dec 03, 2024

The Wall Street Journal is hiring a Congress reporter in Washington, DC. The ideal candidate should have extensive political knowledge, Washington and Capitol Hill experience, and at least five years of professional journalism experience. The role involves breaking news, developing original enterprise stories, and conceiving, reporting, and writing must-read stories. The job also requires embracing various storytelling formats and working on bigger projects and series. The position is part of the politics team and is based in the Washington, DC office. Dow Jones, the employer, is an equal opportunity employer offering a competitive salary range of $120,000 - $170,000.

Sr Manager, GTM Strategic Analytics (SLF)

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 03, 2024

Thomson Reuters is seeking a Sr Manager, GTM Strategic Analytics (SLF) for their GTM Planning and Strategy department. The role involves conducting market research, strategic planning support, operational efficiency, customer and sales enablement, and product launch coordination. Key responsibilities include analyzing sales data, generating reports, assisting in GTM strategy development, improving operational efficiency, providing sales tools and insights, and coordinating product launches. The ideal candidate should have a 4-year degree, 5+ years of sales or GTM Strategy experience, and strong skills in market research, strategic planning, operational efficiency, sales enablement, product launch management, and data analysis. Thomson Reuters offers a comprehensive benefits package, including wellbeing, culture, learning & development, social impact, and purpose-driven work.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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