Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Principal Consultant, Security Operations, Proactive Services (Unit 42) - Remote

Company: Palo Alto Networks

Location: Washington, DC

Posted Dec 03, 2024

Palo Alto Networks is a cybersecurity company dedicated to protecting the digital way of life. They are looking for innovative Principal Consultants with 6-9+ years of experience in information security advisement and risk assessments. The role involves leading client engagements in cyber risk management, conducting security audits, and developing SOC initiative roadmaps. The company values disruptive innovation, collaboration, and ongoing learning, offering comprehensive development and personal wellbeing programs. They are committed to diversity and equal opportunity, fostering an environment where employees can grow and contribute significantly to the business.

Registered Nurse

Company: DaVita

Location: Washington, DC

Posted Dec 03, 2024

DaVita, an outpatient dialysis center, is seeking a compassionate Nurse to make a significant difference in patients' lives dealing with end-stage renal failure or chronic kidney disease. No dialysis experience is required, and training is provided. The role involves building long-term relationships with patients and their families, delivering care in a positive environment, and overseeing patient observations. DaVita offers comprehensive benefits, including medical, dental, vision, 401(k) match, and paid time off. The nurse will work in a fast-paced setting, requiring flexibility for mornings, evenings, weekends, and holidays.

White House Reporter

Company: The Wall Street Journal

Location: Washington, DC

Posted Dec 03, 2024

The Wall Street Journal is hiring a White House reporter in Washington, DC. The ideal candidate should have deep political knowledge, Washington experience, and the ability to develop sources both inside and outside government. They must be able to break news, write enterprise stories, and use various storytelling formats. The role requires at least five years of professional journalism experience, top-notch narrative writing skills, and the ability to work under deadline pressure. Dow Jones, the employer, is an equal opportunity employer offering competitive compensation and benefits.

Public Policy Director, U.S. (Competition Policy)

Company: Meta

Location: Washington, DC

Posted Dec 03, 2024

Meta is seeking a Public Policy Director for U.S. Competition Policy. The role involves formulating and implementing the company's competition and consumer protection policy engagement and advocacy strategy. The candidate should have 12+ years of legal and/or public policy experience, with a focus on competition and consumer protection. They should be detail-oriented, creative, resourceful, analytical, and comfortable presenting to policymakers. The role includes analyzing policy trends, representing Meta at events, and advising on policy matters. Meta offers a competitive salary, bonus, equity, and benefits.

Trade Reporter

Company: The Wall Street Journal

Location: Washington, DC

Posted Dec 03, 2024

The Wall Street Journal is hiring a reporter in Washington, DC, to cover international trade policy. The ideal candidate should have a strong background in economics and Washington politics, with at least five years of professional journalism experience. The role involves breaking news, developing original enterprise stories, and embracing various storytelling formats. The job is part of the politics team and is based in the Washington, DC office. Dow Jones, the employer, is an equal opportunity employer and offers competitive compensation and benefits.

Major Accounts District Manager Trainee

Company: ADP

Location: Fort Washington, PA

Posted Dec 03, 2024

ADP is seeking a Sales Representative, Major Accounts, to secure new business and cultivate relationships with C-level executives in companies with 50-999 employees. The role involves managing full sales cycles, selling ADP's suite of solutions, and forecasting sales. ADP offers growth opportunities, award-winning training, and competitive compensation. The ideal candidate is a fearless, go-getter with a track record of closing sales and stellar presentation skills. ADP values diversity, inclusion, and offers comprehensive benefits.

Project Workstream Lead

Company: Guidehouse

Location: Washington, DC

Posted Dec 03, 2024

This job posting is for a Technology Consulting role with a National Security client, requiring an active Top Secret clearance. The role involves supporting IT project management initiatives, collaborating with the PMO team, managing business processes, and delivering solutions to complex program management challenges. The candidate will work on-site in Washington D.C. at least three days a week. Preferred qualifications include PMI Agile, PMP, or CAPM certifications, knowledge in Change Management, IT Program Management, and Business Strategy, and excellent communication skills. The annual salary range is $109,100.00-$163,700.00. Guidehouse offers a comprehensive benefits package.

Manufacturer Intelligence Manager

Company: CVS Health

Location: Washington, DC

Posted Dec 03, 2024

CVS Health is seeking a Manufacturer Intelligence Manager to support strategic interactions with pharmaceutical manufacturers. The role involves developing and managing data and insights about partners, converting insights into actionable strategies, and providing strategic intelligence for new ventures. The ideal candidate will have 5+ years of experience, preferably in pharmaceutical or consulting, with a strategic mindset and strong communication skills. Proficiency in SQL, Tableau, and CRM systems is required.

Proposal Analyst

Company: IBM

Location: Washington, DC

Posted Dec 03, 2024

IBM Consulting offers a career with long-term relationships and collaboration with global clients. You'll work with industry visionaries to enhance hybrid cloud and AI journeys for top companies. The role encourages creativity, challenging norms, and continuous learning. IBM seeks a detail-oriented Proposal Analyst with 1-5 years of proposal experience, strong writing skills, and ability to handle multiple tasks in a fast-paced environment.

United States National Tax Services Merger & Acquisition - Manager

Company: PwC

Location: Washington, DC

Posted Dec 03, 2024

PwC's tax services team provides advice and guidance on tax planning, compliance, and strategy, helping businesses navigate complex regulations and optimize tax positions. Managers in this role supervise, develop, and coach teams, manage client service accounts, and drive complex problem-solving to deliver high-quality deliverables. They are expected to leverage team strengths, manage performance, identify opportunities, and embrace technology and innovation. Key qualifications include a Bachelor's Degree in Accounting or Business Administration, 4 years of experience, and CPA or other tax-related credentials. Preferred qualifications include a Juris Doctorate in Accounting, Taxation, and advanced knowledge in M&A practices and partnership taxation.

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Dec 03, 2024

CVS Health is seeking Retail Store Associates to join their team, emphasizing a human-centric approach to healthcare. The role involves providing excellent customer service, maintaining the sales floor, supporting store activities, and assisting in the pharmacy. The company offers competitive pay, comprehensive benefits, and opportunities for career growth. No prior retail experience is required, but a high school diploma is preferred.

Certified Professional Coder, Special Investigations Unit (SIU)

Company: CVS Health

Location: Washington, DC

Posted Dec 03, 2024

CVS Health is seeking a Certified Professional Coder (CPC) to perform medical claim reviews, ensuring compliance with coding practices. The role involves comprehensive record reviews, identifying billing errors, abuse, and fraud, and maintaining appropriate records. The ideal candidate should have AAPC Coding certification, 3+ years of experience in medical coding or documentation auditing, and strong knowledge of industry coding guides. Preferred qualifications include experience with Behavioral Health coding/auditing and excellent analytical skills. The company offers competitive pay, comprehensive benefits, and opportunities for career growth.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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