Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Administrative Assistant

Company: Axios

Location: Washington DC

Posted Nov 27, 2024

Axios is hiring administrative assistants to support their growing teams in their VA headquarters. The ideal candidate will have a proactive entrepreneurial spirit, strong organization skills, and a passion for Axios' mission.

Senior Staff Engineer-Payments Platform

Company: GEICO

Location: Washington DC

Posted Nov 27, 2024

GEICO is seeking experienced engineers to build a Payments Platform from the ground up, with a focus on technical excellence, psychological safety, and continuous improvement.

Analyst, Transactions

Company: Link Logistics

Location: Washington DC

Posted Nov 27, 2024

Link Logistics Real Estate is a leading operator of last-mile logistics real estate, established by Blackstone in 2019. They connect consumption technology and the supply chain across their portfolio, which spans over half a billion square feet. They leverage their scale, proprietary data, and insights, along with a foundational focus on sustainability, to drive success for their customers, businesses, and deliver value for their stakeholders. They strive to be the most equitable and inclusive industrial real estate company, prioritizing diversity, equity, and inclusion (DEI) across their workforce. They believe in strong environmental, social, and governance practices, including setting ambitious goals to combat climate change, partnering with local nonprofits, and prioritizing internal DEI efforts.

Senior Lead Software Engineer, Full Stack (Cloud Operations Resilience Engineering)

Company: Capital One

Location: Washington DC

Posted Nov 27, 2024

Capital One is seeking a Senior Lead Software Engineer to lead the planning, design, execution, and reporting of Chaos testing. The role involves reviewing architecture to identify potential resilience vulnerabilities, creating automation, and sharing passion for staying on top of tech trends.

Data Science Manager - AI/ML

Company: Radiant Digital

Location: Washington DC

Posted Nov 27, 2024

Radiant Digital delivers technology consulting and business solutions for commercial and government clients. The Practice Director will lead a team of high-performing employees and consultants, overseeing solution lifecycle execution, client and internal company projects, and supporting business development.

PSC Senior Recruiter

Company: Devis

Location: Washington DC

Posted Nov 27, 2024

Development InfoStructure LLC provides exceptional DevSecOps integration and consulting services to federal, state, and local governments. They are seeking a Senior Recruiter to source and onboard top talent for USAID Personal Services Contractor PSC roles.

Sr Enterprise Federal Account Executive - Federal Healthcare

Company: ServiceNow

Location: Washington DC

Posted Nov 27, 2024

ServiceNow is a company that is making the world of work better for people. They have a cloud-based platform and solutions that deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. They are looking for people who are ready to jump right in and help them build on their incredible momentum.

PSC Junior Recruiter

Company: Devis

Location: Washington DC

Posted Nov 27, 2024

Development InfoStructure LLC provides exceptional DevSecOps integration and consulting services to federal, state, and local governments. They are seeking a Personal Services Contractor Recruitment Associate/Junior Recruiter to provide administrative support in recruitment.

PSC Recruitment Specialist

Company: Devis

Location: Washington DC

Posted Nov 27, 2024

Development InfoStructure LLC provides exceptional DevSecOps integration and consulting services to federal, state, and local governments. They are seeking a Personal Services Contractor Recruitment Specialist to source, screen, and place candidates in various roles.

Printer Technician (SMIT Field System Admin II) - Onsite - Washington, DC

Company: CDW

Location: Washington DC

Posted Nov 27, 2024

The job description is for a Field System Administrator who will provide support to the SMIT Program, a multi-year program expected to run until September 2028. The role involves providing general support activities for print devices and video teleconferencing equipment, as well as leading and implementing complex and specialized projects. The job requires a high school diploma or equivalent, 3+ years of experience working with an OEM or third-party provider of printer repair services, and an active DOD Secret Clearance.

Senior Configuration Management Analyst

Company: Leidos

Location: Washington DC

Posted Nov 27, 2024

Leidos is looking for a Senior Configuration Management Analyst to join their team in Arlington, VA. The company offers a dynamic and collaborative environment, professional growth opportunities, and a chance to make a real impact. The job requires 4+ years of experience and a BS degree.

Senior Budget Data Analyst

Company: cBEYONData

Location: Washington DC

Posted Nov 27, 2024

cBEYONData is seeking a Senior Budget Data Analyst to support Federal clients. The Analyst will join a cross-functional team and perform various responsibilities including data gathering, consolidation, and strategic communications.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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