Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Program Manager

Company: Hive Group LLC

Location: Washington DC

Posted Nov 28, 2024

The job summary is for a Program Manager position in a federal acquisition program. The role involves leading program management activities, managing staffing, financial oversight, and quality control. The Program Manager will coordinate with internal teams and client representatives, oversee financial management, ensure quality assurance, and engage with the client. Required qualifications include a Bachelor's degree in Business Administration or a related field, at least 5 years of experience in program management, and knowledge of federal acquisition regulations. Preferred qualifications include a Master's degree, PMP certification, and experience with large federal acquisition or procurement programs.

CNO Developer

Company: Redhorse

Location: Washington DC

Posted Nov 28, 2024

Redhorse Corporation is hiring CNO Developers to support government customers. The role involves developing cyber tools and techniques, and requires experience in software development, reverse engineering, and vulnerability research.

Software Engineer II (.Net Developer)

Company: Makpar

Location: Washington DC

Posted Nov 28, 2024

Makpar is a team of innovators and consultants deploying cutting-edge technologies for the federal government. They offer a dynamic mission-focused and rewarding environment for professional growth, with a great benefits package, excellent training, and career development opportunities.

Strategic Engagement Manager

Company: Technical Assent

Location: Washington DC

Posted Nov 28, 2024

Technical Assent is a company that offers services in government, business, and non-profit sectors. They are passionate about delivering exceptional service experiences and are looking for a Junior Engagement and Strategy Coordinator to join their team.

Senior Full Stack Engineer - Jersey City, NJ

Company: Fidelity Investments

Location: Washington DC

Posted Nov 28, 2024

Fidelity is looking for product-aware engineers who are passionate, inquisitive, and responsible individuals to help build solutions to support and scale their capabilities. The company values autonomy, leadership, and diversity, and offers a wide range of benefits to its employees.

Land Contracts Manager

Company: Brookfield Properties

Location: Washington DC

Posted Nov 28, 2024

Brookfield Properties is a real estate development company that offers a range of services, including property development, construction, and management. The company is looking for a Land Contracts Manager to join their team, who will be responsible for managing and processing contracts, as well as supporting the Land Team with project setup and workflow changes.

Program Analyst

Company: TechOp Solutions International

Location: Washington DC

Posted Nov 28, 2024

TechOp Solutions is seeking a Sr Program Analyst to support key organizational objectives by providing comprehensive administrative, analytical, and strategic assistance. The role involves project management, data analysis, administrative and financial support, outreach, and event activities. The Program Analyst plays a vital role in helping the organization meet its goals through effective planning, data-driven insights, and engagement support.

Client Account Assistant

Company: Cooley

Location: Washington DC

Posted Nov 28, 2024

Cooley is seeking a Client Account Assistant to join the Accounting and Finance Team. The position involves providing routine and basic client billing support, and requires strong Excel skills and ability to work overtime.

Strategic Federal Partnerships Manager

Company: Sayari

Location: Washington DC

Posted Nov 27, 2024

Sayari is a company that provides counterparty and supply chain risk intelligence. They are looking for a Strategic Partnerships Manager to join their US Public Sector Business Unit. The company culture is defined by a dedication to their mission, passion for finding novel approaches, and understanding that diverse perspectives create optimal outcomes.

Enterprise Support Specialist

Company: Qualtrics

Location: Washington DC

Posted Nov 28, 2024

The text describes the company Qualtrics and its mission to bring humanity connection and empathy back to business. It also highlights the benefits of working for the company, including a supportive environment, flexible work arrangements, and opportunities for growth and development.

Project Management Training Consultant, CFPMO Enablement Team

Company: MassMutual

Location: Washington DC

Posted Nov 28, 2024

The job posting is for a Project Management Training Consultant to support the standup of the new Corporate Functions Program Management Office (CFPMO) and develop a training strategy for project management. The ideal candidate has experience in project management training or consulting, excellent communication skills, and knowledge of project management methodologies and software.

Navy ERP Subject Matter Expert #24338

Company: Aeyon

Location: Washington DC

Posted Nov 28, 2024

The job description is for a candidate to support the Bureau of Navy Personnel BUPERS Command Support Team with Navy Enterprise Resource Planning ERP post migration sustainment support. The ideal candidate should have experience with financial modules and processes in Navy ERP. The responsibilities include supporting various processes such as Invoice Processing, Year End Close, Vendor Payment, Funds Allocation, DDEF Labor Billing, Credit Memos, and Sales Orders. The candidate should ensure high-quality deliverables and timely coordination with the client. Experience in FMFICOSD ERP modules is preferred. The duties include providing end-user support, providing status updates, coordinating learning aid materials, business process management, functional and technical support, supporting financial operations and audit, collaborating with internal and client teams, and providing cross-functional training.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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