Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Cloud Engineer (Cleared)

Company: Fearless

Location: Washington DC

Posted Nov 27, 2024

The job posting is for a Cloud Engineer specializing in Azure, with a focus on designing, implementing, and maintaining secure, scalable cloud infrastructure solutions. The company, Fearless Digital, values diversity and inclusion, and offers a range of benefits, including flexible schedules, family-friendly workplace, and competitive compensation.

Supply Chain Category and Operations Specialist

Company: Alarm.com

Location: Washington DC

Posted Nov 27, 2024

Alarmcom is seeking a Supply Chain Category and Operations Specialist to join its supply chain team. The role involves overseeing the operations of the North American distribution and fulfillment center, managing suppliers, and analyzing supply and demand.

Sr. PeopleSoft Developer (On-site)

Company: Steel Point Solutions

Location: Washington DC

Posted Nov 26, 2024

Steel Point Solutions is a certified SBA HUBZone small disadvantaged business WOSB company established in 2013. They offer world-class integrated business solutions for all levels of government and commercial enterprises. They are looking for an experienced PeopleSoft Developer to work on HR, Financials, and Customer Relationship Data. The candidate should have a Top Secret Clearance, Bachelor's degree in IT/Software Engineering, and 5+ years of experience as a PeopleSoft HCM Developer. They prefer candidates with experience in Business System Integration and certified Amazon Web Services Solutions Architect Associate or higher.

Federal Account Manager - DHS

Company: GCyber

Location: Washington DC

Posted Nov 26, 2024

GCyber is seeking a driven and proactive Business Development Representative to support full lifecycle business development efforts within the Department of Homeland Security (DHS) and other Federal Civilian accounts. The ideal candidate will have 13 years of experience in DoD IT Services Business Development, focusing on DHS or other Federal Civilian accounts. The role involves opportunity identification and market research, opportunity capture, pipeline management and reporting, and other responsibilities.

Federal Account Manager - DISA and Defense Agencies

Company: GCyber

Location: Washington DC

Posted Nov 26, 2024

GCyber is seeking a driven and proactive Business Development Representative to support full lifecycle business development efforts within the Defense Information Systems Agency and Defense Agency accounts. The ideal candidate will have 13 years of experience in DoD IT Services Business Development focusing on DISA or Defense Agency accounts. The role involves opportunity identification and market research, opportunity capture, pipeline management and reporting, and other related tasks.

Data Policy & Strategy SME - (Onsite - REF1561C)

Company: Citizant

Location: Washington DC

Posted Nov 26, 2024

Citizant is a leading provider of professional IT services to the US government, focusing on areas such as Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services for the US Departments of Homeland Security and Treasury. They seek ethical, talented, passionate, and committed A Players who align with their core values. The expected pay range for the position is $170,000 - $180,000 yearly. They are seeking a highly experienced Subject Matter Expert with a minimum of 7 years of demonstrated proficiency in delivering technical support projects within the domain of data policy and strategy.

Azure Principal Consultant

Company: Planet Technologies

Location: Washington DC

Posted Nov 26, 2024

Planet Technologies is looking for a highly motivated individual to join their team as an Azure Principal Consultant. The role involves supporting impactful projects and working closely with Microsoft Account Delivery Executive and Project Manager.

Advisory Associate

Company: Penta Group

Location: Washington DC

Posted Nov 26, 2024

Penta is seeking associates with 13 years of experience to join their dynamic team in the greater Washington DC area. The position involves supporting partners and directors on client teams, contributing to internal firm projects, and writing communications products. The company offers a structured leadership program, competitive compensation, excellent benefits, and a diverse and inclusive environment.

Manager, Marketing Operations-Americas

Company: JLL Technologies

Location: Washington DC

Posted Nov 26, 2024

The job description is for a Manager Marketing Operations role at JLL, a global real estate and investment management company. The role involves driving operational excellence, optimizing processes, and reporting on marketing spend. The company offers a competitive salary and benefits package, as well as a supportive culture and comprehensive benefits package.

Administrative and Business Operations Support (Evergreen)

Company: B. F. Saul Company

Location: Washington DC

Posted Nov 26, 2024

B F Saul Company is a successful privately-owned real estate company with a commitment to exacting standards and market knowledge. They offer competitive benefits, perks, and anticipated growth opportunities. The company seeks a highly organized and customer-service oriented individual for a support role with decision-making, data analysis, and teamwork skills.

ICAM Business Analyst

Company: Easy Dynamics

Location: Washington DC

Posted Nov 26, 2024

Easy Dynamics is seeking an ICAM Business Analyst to work on leading requirements workshops, documenting AsIs and ToBe system requirements, analyzing business processes, and recommending solutions. The role involves working within a cross-functional team, collaborating with stakeholders, and conducting market research. The successful candidate will have experience working as a business analyst for federal or business clients, strong technical understanding, and excellent communication skills.

Project Manager - (Onsite - REF1559H)

Company: Citizant

Location: Washington DC

Posted Nov 26, 2024

Citizant is a leading provider of professional IT services to the US government, focusing on areas such as Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services. They strive to hire ethical, talented, passionate, and committed individuals who align with their core values. The company offers a collaborative, supportive culture and seeks a highly skilled Project Manager with 5+ years of experience in managing technical support projects, particularly in data policy and strategy.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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