Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Cash Management Specialist

Company: MassMutual

Location: Washington DC

Posted Nov 27, 2024

The Cash Management Consultant position at MassMutual is responsible for managing the daily payment functions, including wire transfers, ACH, and check processing. The role requires strong analytical and problem-solving skills, as well as experience in cash management and treasury services. The ideal candidate will have a strong understanding of insurance payment processing and familiarity with cash bank management systems.

Sr. Technical Project Manager

Company: BLN24

Location: Washington DC

Posted Nov 27, 2024

BLN24 is a rapidly growing digital creative agency that supports the US Federal Government. They are looking for a Sr Technical Project Manager to join their team. The company offers competitive benefits, flexibility, and opportunities for professional and personal growth.

Senior Web Analyst (Google Analytics, Ecommerce & Media Attribution)

Company: StraighterLine

Location: Washington DC

Posted Nov 27, 2024

StraighterLine is a leading provider of online courses that help learners earn college credit and meet their professional goals. The company is seeking a Senior Web Analyst to join its team and is offering a range of benefits, including generous time off policies and free courses for employees and their family members.

Mid-Level Java Developer

Company: Technogen

Location: Washington DC

Posted Nov 27, 2024

TechnoGen Inc is a Proven Leader in providing full IT Services Software Development and Solutions. They have successfully executed 100+ projects for clients ranging from small business and nonprofits to Fortune 50 companies and federal state and local agencies.

SIGINT Cyber Analyst - Level 2

Company: BAE Systems, Inc.

Location: Washington DC

Posted Nov 27, 2024

BAE Systems is looking for skilled SIGINT Cyber Analysts to support government customers. The job requires advanced analysis techniques, experience with latest generation of SIGINT analysis tools, and working knowledge of computer networking, cybersecurity, or signals analysis.

Senior Manager, Paid Media

Company: StraighterLine

Location: Washington DC

Posted Nov 27, 2024

StraighterLine is a leading provider of online courses that help learners earn college credit and meet their professional goals. The company is seeking a Senior Manager for Paid Media to drive and optimize campaigns for maximum ROI.

Lead Software Engineer

Company: Altana

Location: Washington DC

Posted Nov 27, 2024

Altana is a world-first Value Chain Management System that enables customers to take command of their extended supplier and distribution networks. It uses AI to reveal global networks and powers workflows across them. Customers like Boston Scientific, LLBean, Maersk, US Customs and Border Protection, and the UK Department of Business and Trade use Altana. The company aims to build secure, resilient, efficient, and sustainable global value chains. Altana is backed by leading investors and used by important organizations. The Engineering team is responsible for building out the platforms, APIs, services, workflows, and logical architectures for bringing this vision to life. The company values diversity, embraces reality, focuses on value creation, fosters diversity, and goes on offense. The role can be based in any of Altana's hub locations with hybrid work flexibility.

Ground Systems Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Nov 27, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is seeking a Senior Project Engineer to work on the development of the US Government's next-generation ground systems architecture.

Administrative Assistant (CR-AK-VA)

Company: Crown Consulting, Inc.

Location: Washington DC

Posted Nov 27, 2024

Crown Consulting Inc is seeking a motivated and self-driven Administrative Assistant to support their Headquarters team. The job requires strong verbal and written communication skills, proficiency in Microsoft Office, and ability to work independently. The company offers a range of benefits, including health insurance, PTO, and professional development opportunities.

Marketing Campaign Manager

Company: TD SYNNEX

Location: Washington DC

Posted Nov 27, 2024

The Marketing Campaign Manager role involves developing and managing marketing campaigns, researching and procuring third-party services, and analyzing metrics for ROI. The ideal candidate has at least 3-5 years of progressive marketing or communications experience, a proven track record of managing multiple projects, and understanding of marketing strategy and content promotion. The company offers elective benefits, career growth opportunities, and a diverse and inclusive work environment.

Solutions Engineer (.NET) (U.S. Persons Only; On-Site)

Company: 10Pearls

Location: Washington DC

Posted Nov 27, 2024

The job posting is for a full-time onsite position at 10Pearls, a global digital technology partner, requiring a candidate with expertise in developing n-tier applications, Azure DevOps, and strong programming and analytical skills. The company offers a competitive compensation package and a diverse work environment.

Senior Interaction Designer

Company: CapTech

Location: Washington DC

Posted Nov 27, 2024

CapTech is award-winning consulting firm seeking a Senior Interaction Designer with a track record of designing sophisticated digital brand experiences. The role offers a fast-paced, innovative environment with opportunities for growth and collaboration. Qualifications include 35+ years of professional experience, a 4-year+ degree in design, information sciences, HCI, or psychology, and strong communication skills. Figma expertise is preferred.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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