Technical Support Jobs in Washington DC

80,911 open positions · Updated daily

Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Change Management Consultant, Corporate Function Program Management Office

Company: MassMutual

Location: Washington DC

Posted Nov 21, 2024

The job posting is for a Change Management Consultant in a Corporate Function Program Management Office. The role involves developing and executing change management plans, leading initial change assessments, and collaborating with the change team. The ideal candidate has experience in change management, project management, and communication.

Recruiting Coordinator - Legal Division

Company: Lucas Group

Location: Washington DC

Posted Nov 21, 2024

The text describes a company, Lucas Group, that is committed to bringing passion and customer focus to the business. It highlights the company's culture, growth, and opportunities for employees. The role of Recruiting Coordinator is also described, which involves supporting recruiters in the legal division.

Head of Provider Sales (HOPS)

Company: Get Well Network

Location: Washington DC

Posted Nov 21, 2024

The Head of Provider Sales will drive growth in the US Provider market by leading a team of Account Executives and making strategic contributions to new business development and existing client relationships.

Enterprise Payer Sales Executive

Company: Get Well Network

Location: Washington DC

Posted Nov 21, 2024

Get Well is seeking a high-energy Enterprise Payer Sales Executive with a proven track record of pursuit management, strategic selling, and client relationship development. The successful candidate will have a firm grasp of the healthcare industry, with a background working with Value-Based Care (VBC) organizations and payers. The company offers a competitive base salary, generous commission plan, and remote work opportunities.

Senior Client Success Manager

Company: Get Well Network

Location: Washington DC

Posted Nov 21, 2024

The job posting is for a Senior Client Success Manager position at Get Well, a digital health company. The role involves working with clients to implement Precision Engagement solutions, leading a team of Client Service Managers, and driving utilization of the Get Well system. The job requires strong customer service, project management, and change management skills, as well as experience working in a hospital environment.

VMware + AzureCloud Engineer - 15+ Years’ experience needed - Independent consultants only

Company: AJNA INFOTECH

Location: Washington DC

Posted Nov 21, 2024

The job description is for a VMware + Azure Cloud Engineer position at MSRcosmos, a US-based multinational conglomerate. The company is looking for a candidate with experience in designing and maintaining public cloud solutions, as well as strong technical architecture skills.

Technical Product Manager

Company: Get Well Network

Location: Washington DC

Posted Nov 21, 2024

Get Well is looking for a Technical Product Manager to build consumer experiences for patients and clinicians across mobile and web technologies. The role involves collaborating with a team to drive data-informed decisions, develop roadmaps, and make strategic product decisions to help millions of patients.

Senior Billing Specialist

Company: The Washington Post

Location: Washington DC

Posted Nov 21, 2024

The Washington Post is seeking a Senior Billing Specialist to join their Finance Operations team. The ideal candidate will have a strong finance background, excellent communication skills, and the ability to work independently. The job requires processing daily billing, resolving billing discrepancies, and collaborating with internal teams.

Senior Systems Administrator/Engineer

Company: FINRA

Location: Washington DC

Posted Nov 21, 2024

The job description is for a Senior Systems AdministratorEngineer who will work under minimal supervision and perform various tasks to ensure FINRA data centers meet quality standards. The role requires a bachelor's degree in Computer Science or related field, with at least five years of experience. The job offers a competitive salary range and benefits.

Associate Principal Analyst, MS Operations, Procedures and Standards - All FINRA Locations

Company: FINRA

Location: Washington DC

Posted Nov 21, 2024

The job description is for a Business Enablement Member Supervision Operations Procedures and Standards MS OPS role at FINRA. The role involves developing strategies to optimize and improve business processes, evaluating programs for areas of improvement, and supporting regulatory initiatives. The job requires project management, relationship management, and attention to detail.

IT Portfolio Management Reporting Specialist - 100% Remote (REF1718Q)

Company: Citizant

Location: Washington DC

Posted Nov 21, 2024

Citizant is a leading provider of professional IT services to the US government, seeking a skilled IT Portfolio Management Reporting Analyst to join their team. The ideal candidate will have experience with data reporting and analysis, and be able to provide insight into industry best practices.

Project Manager CFPMO

Company: MassMutual

Location: Washington DC

Posted Nov 21, 2024

MassMutual is seeking an experienced project manager to support the standup of the new organization. The role involves planning, execution, and reporting of projects, and requires a strong understanding of project management methodologies. The company offers a range of benefits, including mentorship opportunities, networking events, and access to learning content.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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