Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Program Associate

Company: Dcode

Location: Washington DC

Posted Nov 19, 2024

Dcode is a company that aims to improve government operations through technology. They are looking for a Program Associate to support their client success team, which involves working with government leaders to foster innovation and drive commercial innovation in the federal market.

Summer Intern, Software Engineer (Data/AI)

Company: The Washington Post

Location: Washington, DC

Posted Nov 19, 2024

The Washington Post is seeking a Software Engineer for its Data/AI team, focusing on creating personalized news experiences. The role involves designing and developing scalable software solutions, collaborating with cross-functional teams, and ensuring the reliability of deployed solutions. Minimum qualifications include being a senior year in Computer Science or related field with backend software development experience. Preferred qualifications include cloud services experience and familiarity with SQL and NoSQL databases.

Senior Engineer, Autonomy

Company: Shield AI

Location: Washington DC

Posted Nov 19, 2024

The job posting is looking for an Autonomy Engineer to lead teams in developing autonomous systems and solutions. The ideal candidate should have a strong background in computer science, electrical engineering, or a related field, and experience in unmanned systems, robotics, and software development.

Senior Data Scientist

Company: Udemy

Location: Washington, DC

Posted Nov 19, 2024

Udemy is inviting an experienced psychometrician to join their Data organization. The role involves transforming education using data, focusing on psychometrics and skill validation. The ideal candidate will collaborate with cross-functional teams, develop data pipelines, and create psychometric models. They should have 3+ years of industry experience, expertise in CTT, IRT, CAT, and knowledge of machine learning and causal inference is a plus. Udemy values diversity, inclusion, and offers a comprehensive benefits package.

Security Engineer, Vulnerability Management

Company: Meta

Location: Washington, DC

Posted Nov 19, 2024

Meta is seeking a Security Engineer with extensive experience in vulnerability management. The role involves analyzing vulnerabilities, driving solutions for contextualization and remediation, and influencing Meta's vulnerability management strategy. The ideal candidate should have 5+ years of experience in identifying security vulnerabilities, and a background in network, system, or software architecture. Meta offers a competitive salary, bonus, equity, and benefits package. The company is committed to fostering a diverse and inclusive work environment.

Senior Business Development Executive - Federal Civilian

Company: TransUnion

Location: Washington DC

Posted Nov 19, 2024

TransUnion is a welcoming and energetic company that encourages collaboration and innovation. The job posting is for a Sr Business Dev Exec Market Dev role, requiring 10+ years of selling experience, strong interpersonal skills, and ability to demonstrate written and verbal competence.

DARPA Sr. SME Scientist & Engineer

Company: Amentum

Location: Washington DC

Posted Nov 19, 2024

Amentum is seeking talented individuals to support DARPA and Space Development Agency in formulating and transitioning advanced research and development programs to the US military. The job requires experience in relevant commercial or defense-related systems development programs and the ability to obtain and maintain a Secret US Government Clearance.

Technical Project Manager

Company: CACI International Inc

Location: Washington DC

Posted Nov 19, 2024

CACI is seeking a Technical Project Manager to lead projects focused on large-scale data engineering and modeling in an Azure cloud environment. The ideal candidate will have a strong background in both project management and data engineering with deep expertise in Azure services and data lakes.

Intelligence Analyst (FMV)

Company: BAE Systems, Inc.

Location: Washington DC

Posted Nov 19, 2024

BAE Systems is looking for candidates to join their Intelligence and Security Program, offering training, career advancement, and competitive pay. The company provides a range of benefits, including health insurance, paid time off, and education assistance.

United States National Tax Services Merger & Acquisition - Manager

Company: PwC

Location: Washington, DC

Posted Nov 19, 2024

At PwC, the role involves managing consulting engagements in M&A practices, including corporate reorganizations and divestitures. Key responsibilities include supervising teams, coaching and developing staff, driving client engagement workstreams, and leveraging technology. The ideal candidate should have a Bachelor's Degree, 5 years of experience, and relevant credentials like CPA or JD. Preferred qualifications include a Juris Doctorate in Accounting, Taxation, and experience with M&A tax matters.

Summer Intern, Subscriptions Engineer

Company: The Washington Post

Location: Washington, DC

Posted Nov 19, 2024

The Washington Post is seeking tech-savvy interns to support its mission of informing and connecting global communities. Interns will work on real production features, collaborate with full-time engineers, and attend exclusive events. The internship is paid, based in D.C., and open to students from diverse backgrounds. It's not a job guarantee but offers valuable learning experiences and potential for future full-time employment.

Talent and Performance Lead (m/f/d)

Company: Sportradar

Location: Washington DC

Posted Nov 19, 2024

The job description is for a Talent and Performance Management Lead at Sportradar, a leading sports technology company. The role involves implementing talent and performance management initiatives, succession planning, and career development. The company celebrates diversity and is committed to equal access to employment opportunities.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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