Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

PROGRAM MANAGER

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Nov 13, 2024

This is a public notice flyer for anticipated vacancies. Interested applicants must follow the 'How to Apply' section. Requirements include US citizenship, federal employment suitability, direct deposit, E-Verify, and security clearance. Specialized experience in ship maintenance evaluation is needed. No education qualification is required. The position is under the Acquisition Demonstration Project, capped at GS-15, step 05. Benefits include a comprehensive package, eligibility depending on position type.

DoD Financial Management

Company: MALASHA TECHNOLOGIES

Location: Washington DC

Posted Nov 13, 2024

Malasha Technologies Inc is seeking highly motivated and experienced individuals to join their team for SAP enterprise software implementations. The ideal candidates will have a strong analytical mindset and a passion for transforming data into actionable insights.

Section Chief

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The Law and Policy Section advises the Assistant Attorney General on environmental and policy matters, coordinating the Division's response to legislative proposals and Congressional requests. The role requires a J.D. degree, active bar membership, and completion of a Financial Disclosure Report. Applicants must demonstrate experience in managing complex legal issues, knowledge of relevant laws and policies, and expertise as a technical authority. They must also meet the Executive Core Qualifications (ECQs) and Mandatory Technical Qualifications (MTQs). The position offers a comprehensive benefits package.

Supervisory Audiovisual Production Specialist (Senior Producer)

Company: Other Agencies and Independent Organizations - National Gallery of Art

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The role involves creating and managing digital, TV, and film productions, including scriptwriting, directing, filming, and editing. The individual will work with a Senior Line Producer to handle budgets, schedules, facilities, equipment, software, and logistics. They will also establish creative production and post-production workflows, and report on impact and analytics for continuous improvement. Requirements include U.S. citizenship, e-Verify participation, and ability to lift up to 100 lbs with assistance. No action will be taken on the COVID-19 vaccination requirement due to a preliminary nationwide injunction. Candidates must meet the Qualification Standards Handbook requirements for NF-1071-13, with GS-13 requiring at least one year of specialized experience leading an audiovisual production team for a museum or cultural institution. Other relevant criteria include physical abilities like walking, climbing ladders, and working in confined spaces.

Senior Communications Specialist (Stakeholder Relations)

Company: Other Agencies and Independent Organizations - Federal Housing Finance Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The job posting is for a Senior Communications Specialist (Stakeholder Relations) role, focusing on community engagement with third-party stakeholder groups. The role requires U.S. citizenship, potential registration for Selective Service, and completion of a probationary period. The position involves drafting communications, planning stakeholder engagement, analyzing communication effectiveness, and gathering complex technical information. No specific education requirement is mentioned. The role is not remote and requires living within a commutable distance of the duty location.

Supervisory Printing Plant Worker

Company: Legislative Branch - Government Publishing Office

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The Government Publishing Office (GPO) is seeking a Supervisory Printing Plant Worker in Washington, D.C. The role involves supervising work assignments, coordinating projects, maintaining building conditions, and counseling employees on custodial and administrative matters. Applicants must be U.S. citizens, pass pre-employment requirements, and undergo a background investigation. The position offers a comprehensive benefits package and a supportive work environment, including a transit subsidy for commuters. The GPO values diverse talent and innovative services in administrative fields and trades.

24-1009: Azure Cloud Engineer with M365

Company: Navitas Business Consulting

Location: Washington DC

Posted Nov 13, 2024

The job posting is for a cloud engineer position at Navitas, a company that provides digital transformation solutions. The job responsibilities include providing network and systems administration, designing scalable infrastructure, and developing technical solutions. The company is looking for a candidate with a minimum of 3 years of experience as a cloud engineer and specific tool experience areas such as Active Directory and Microsoft Azure.

24-1030: GCP Cloud Architect

Company: Navitas Business Consulting

Location: Washington DC

Posted Nov 13, 2024

The job posting is for a Cloud GCP Solution Architect position at Navitas, a company that provides digital transformation solutions. The job requires extensive experience with Google Cloud Platform, GCP certifications, and experience with cloud architecture and design.

Administrative Support Assistant

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The text describes a job position in the Congressional Research Service (CRS), American Law Division (ALD). The position is non-supervisory and bargaining unit. It's located in Washington, D.C., with a salary range based on locality pay adjustments. The job requires progressively responsible experience and training in areas like administrative processes, computer technology, client focus, planning, organization, attention to detail, judgment, adaptability, collaboration, and effective communication. The Library of Congress, as the employer, prohibits drug use, is an equal opportunity employer, and offers reasonable accommodation for applicants with disabilities. The position requires completion of a one-year probationary period and is subject to a personnel security/suitability investigation. Federal benefits are available, including student loan repayment in certain service units.

Deputy Assistant Inspector General for Audit

Company: Department of Labor - Office of Inspector General

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The U.S. Department of Labor's Office of Inspector General, Office of Audit, is seeking a candidate for a senior executive position. The role involves conducting and supervising audits of DOL's programs and operations, and recommending policies for promoting economy, efficiency, and effectiveness. The candidate must be a U.S. citizen, have a valid driver's license, and be at least 16 years old. They must also meet financial disclosure requirements and undergo a background investigation. The candidate must possess progressively responsible leadership experience, typically gained at or above the GS-15 level in the federal service. They must demonstrate the five Executive Core Qualifications (ECQs) and Mandatory Technical Qualifications (MTQs). The position requires a degree in accounting, auditing, or a related field, or equivalent experience. Relocation incentives may be offered, but PCS funds will not be provided. Veterans' preference is not applicable to the Senior Executive Service.

SAP FICO Functional Analyst

Company: MALASHA TECHNOLOGIES

Location: Washington DC

Posted Nov 13, 2024

Malasha Technologies Inc is seeking a highly motivated and experienced SAP FICO Analyst to join their team. The ideal candidate will have a strong analytical mindset and a passion for transforming data into actionable insights.

SAP Funds Management (FM) Finance (FI)Functional Manager

Company: MALASHA TECHNOLOGIES

Location: Washington DC

Posted Nov 13, 2024

Malasha Technologies Inc is seeking a highly motivated and experienced SAP Functional Project Manager to join their team. The ideal candidate will have a strong analytical mindset and a passion for transforming data into actionable insights. The company provides design implementation and ongoing operations and maintenance of SAP applications and technology, and is seeking a candidate with federal government experience.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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