Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Heavy Mobile Equipment Mechanic

Company: Department of the Interior - National Park Service

Location: Longmire, Washington Longmire, Washington

Posted Nov 09, 2024

This job posting is for a heavy mobile equipment mechanic position in Mount Rainer National Park. The role involves overhauling, repairing, servicing, and maintaining heavy equipment. The position requires U.S. citizenship, a valid driver's license, and the ability to wear a uniform and comply with National Park Service standards. Overtime, a one-year trial period, and occasional overnight travel are expected. Applicants must have experience in troubleshooting, equipment assembly, and technical practices. Volunteer experience and CTAP/ICTAP eligibility are considered. No educational substitution for experience is allowed for Wage Grade positions.

Service Worker / Driver #101

Company: Legislative Branch - Senate

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Nov 09, 2024

The Senate Sergeant at Arms is advertising for a Service Worker / Driver position. The job requires at least two years of experience driving oversized delivery trucks, preferably with forklift operation. Knowledge of departmental rules, office equipment, and relevant software is necessary. Physical strength, agility, and dexterity are required. The position may involve after-hours or weekend work and deployment to alternate sites in case of emergencies. A valid driver's license and good driving record are essential. The work involves indoor and outdoor tasks, including lifting up to 50 pounds and using hand and motorized equipment. Protective gear may be required. The agency is an equal opportunity employer offering comprehensive benefits to federal employees.

Manager, IT Operations and Support

Company: The Washington Post

Location: Washington, DC

Posted Nov 09, 2024

The Manager, IT Operations and Support at The Washington Post is a critical role that involves leading a team to ensure smooth and effective operation of 24x7 IT functions. This includes planning, overseeing, and troubleshooting IT operations, aligning with organizational goals, and providing guidance to IT teams. The role also involves identifying new technology trends, recommending solutions, and participating in IT budget planning. Compliance with IT policies and regulations is also a key responsibility. The ideal candidate should have a Bachelor's degree in IT or related field, 5+ years of IT experience, and expertise in Help Desk operations, Endpoint Engineering, IT procurement, and platform/application management. Strong leadership, communication, problem-solving, and customer focus skills are required. The role offers a competitive salary range of $119,700.00 - $199,300.00 USD Annual, along with comprehensive benefits.

Industry Analyst

Company: Other Agencies and Independent Organizations - Federal Communications Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The text describes a job vacancy in the Telecommunications and Analysis Division (TAD), Office of International Affairs (OIA), Federal Communications Commission (FCC) located in Washington, DC. The position requires US citizenship, registration with Selective Service for males born after 12/31/59, and a one-year probationary period. Applicants must meet eligibility and qualification requirements, including specialized experience in processing applications for compliance with federal statutes, drafting documents for public release, maintaining databases, and making initial determinations on applications. Current/former federal employees must provide SF-50 verifying grade/status. The job offers a comprehensive benefits package including health insurance, life insurance, dental & vision insurance, flexible spending accounts, long-term care insurance, holidays and leave, retirement Thrift Savings Plan, and alternative work schedule.

Records and Archives Specialist

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The Congressional Research Service (CRS) Knowledge Services Group (KSG) is recruiting for a Records and Archives Specialist. This non-supervisory, bargaining unit position requires experience in records management laws, regulations, and processes. Applicants must have skills in overseeing records management functions, archival work, consultation, and communication. The Library of Congress, an equal opportunity employer, offers a comprehensive benefits package. Veterans are encouraged to apply, with specific documentation required for preference points.

CYP Assistant Admiral Boorda Center

Company: Department of the Navy - Commander, Navy Installations

Location: Bangor, Washington Bangor, Washington

Posted Nov 09, 2024

CYP Assistants work with children and youth, ensuring their safety and well-being while engaging them in various activities. They help children develop social skills, make healthy choices, and build self-help skills. The role requires effective communication, ability to follow instructions, and teamwork. Qualifications include age, training certificates, background checks, and drug testing. Education requirements vary based on the level of experience.

Contract Specialist

Company: Other Agencies and Independent Organizations - Federal Retirement Thrift Investment Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The Federal Retirement Thrift Investment Board (FRTIB) is seeking a highly qualified Contract Specialist. U.S. Citizenship is required. Applicants must meet Basic Experience, mandatory training, and Specialized Experience requirements. Basic Experience includes a bachelor's degree or relevant coursework. Specialized Experience involves procuring supplies, advising on statements of work, formulating contracting approach, and administering contracts. The position offers a comprehensive benefits package including flexible work schedules, telework, EAP, fitness center access, and more.

Recreation Assistant - Fitness

Company: Department of the Navy - Commander, Navy Installations

Location: Bremerton, Washington Bremerton, Washington

Posted Nov 09, 2024

The text describes a job position in the Morale, Welfare, and Recreation (MWR) department of Commander, Navy Installations Command (CNIC). The role involves supporting service members, their families, retired military, and civilian employees through fitness, recreation, lodging, and food and beverage programs. The position is assigned to the Non-Appropriated Fund (NAF) Fitness, Sports, and Deployed Support Branch; Fleet Readiness; Commander, Navy Installations command (CNIC); Naval Base Kitsap - Bangor. The job requires a pleasant, courteous attitude, effective communication skills, and the ability to handle cash transactions. The role involves physical tasks such as standing, bending, stooping, walking, pushing, reaching, climbing, and lifting. CPR, First Aid, and AED training are mandatory within 90 days of appointment. The salary is dependent on experience and education, and the position may require working weekends, holidays, and special events.

Mail Specialist #486

Company: Legislative Branch - Senate

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Nov 09, 2024

The Senate Sergeant at Arms is advertising for a Mail Specialist position. The job requires 1-3 years of mail room experience and knowledge of Microsoft products. Essential skills include understanding U.S. Postal Service regulations, safety precautions, and obtaining necessary certifications. The role involves working in an air-controlled environment, communicating effectively, and handling mail processing equipment. The position necessitates onsite presence during government shutdowns, inclement weather, holidays, and late night sessions. It requires standing/sitting for extended periods, lifting up to 100 lbs, and wearing a uniform. The agency offers a comprehensive benefits package to federal employees.

US Education Strategic Initiatives Lead, Federal

Company: Apple

Location: Washington, DC

Posted Nov 09, 2024

Apple is seeking a US Education Strategic Initiatives Lead focused on Federal to develop and implement strategies for informing federal policy and practice that align with Apple's sales efforts, priorities, and values in the US Education market. The role involves developing sales opportunities in the K-20 market, advocating for Apple's priorities and values, and building partnerships with civic, education, and government leaders. The ideal candidate should have significant leadership experience in public policy, federal government, or related roles, with a proven track record in building coalitions and understanding the legislative and budget process.

IT SPECIALIST (DATA MANAGEMENT) (STEM)

Company: Department of Defense - Defense Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The text outlines the commitments of an agency, which include teamwork, integrity, excellence, and service. The agency values partnership across all levels and organizational boundaries, adherence to legal and ethical principles, unrivaled defense intelligence expertise, and prioritizing national welfare over personal interest. The agency also details requirements for employment, including U.S. citizenship, drug test, and security investigation. Qualifications for the role involve complex analytical skills, data management, and strategic planning. Highly desired skills include experience with cloud computing, technical oversight of data engineers, and working in high-pressure environments. Minimum qualifications include IT-related experience, attention to detail, customer service, oral communication, and problem-solving skills. The agency emphasizes a commitment to non-discrimination and offers comprehensive benefits to its employees.

Technology Solutions Specialist #476

Company: Legislative Branch - Senate

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Nov 09, 2024

The Senate Sergeant at Arms is advertising for a Technology Solutions Specialist position. The job requires 3-5 years of related experience and a full working knowledge of Windows OS servers. The role involves managing applications, maintaining server certificates, and transitioning business applications to production. The working conditions include night, weekend, and holiday shifts due to the U.S. Senate network's operational constraints. The agency offers a comprehensive benefits package to federal employees.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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