Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Senior Security Engineer

Company: Merrill

Location: Washington, DC

Posted Nov 09, 2024

Bank of America is seeking a Senior Security Engineer with 8+ years of IT Engineering experience. The role involves leading security engineering efforts, serving as a subject matter expert, and delivering enterprise security capabilities. Responsibilities include defining milestones, mentoring engineers, and managing risks. The ideal candidate should have excellent technical communication skills, security development experience, and cloud knowledge. Benefits include competitive salary, discretionary incentive eligibility, and industry-leading benefits.

Attorney-Advisor (General)

Company: Department of Homeland Security - DHS Headquarters

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

This position is a legal advisor role in the Department of Homeland Security's Office of the General Counsel, Technology Programs Law Division. The primary focus is on legal issues related to emerging technologies arising from DHS RDT&E programs. The ideal candidate should have extensive legal experience, preferably with a background in Science or Engineering, and be well-versed in various legal areas including First and Fourth Amendment, regulatory, privacy, data rights, and civil rights. The role involves advising on legal and policy considerations for a wide range of technologies, and drafting guidance documents. The position requires U.S. citizenship, bar membership, and completion of a background investigation and drug test.

Medical Laboratory Scientist

Company: Kaiser Permanente

Location: Tacoma, Washington

Posted Nov 09, 2024

The MLS role involves performing pre-analytic, analytic, and post-analytic phases of laboratory testing, from waived to high complexity. This includes quality control, instrument maintenance, and troubleshooting. The MLS is responsible for documentation, monitoring supplies, and ensuring compliance with regulatory requirements. They also handle customer service, data entry, and may oversee QA activities, method evaluation, and new procedure implementation. Basic qualifications include a Bachelor's degree, MLS certificate, and basic computer skills. Preferred qualifications include 2 years of generalist experience and successful completion of an accredited MLS/MT program.

Attorney-Advisor (General)

Company: Department of Homeland Security - DHS Headquarters

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

This job posting is for a legal position in the Department of Homeland Security's Office of the General Counsel, Legal Counsel Division. The role involves providing advice and assistance on oversight of DHS activities and litigation. Requirements include U.S. citizenship, registration for Selective Service (for males born after 12/31/1959), passing a background investigation, pre-employment drug test, and being an active member of a state bar. Applicants must hold a law degree from an ABA-accredited law school and have specialized legal experience. The position is permanent, full-time, and offers a comprehensive benefits package. It's a non-bargaining unit position and may be filled at GS-14 or GS-15 level.

Senior Internal Auditor - Multifamily (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Nov 09, 2024

Fannie Mae is seeking a Multifamily - Internal Audit - Senior Associate. The role involves applying credit risk, commercial mortgage, and fraud risk knowledge to conduct internal audits across Fannie Mae's Multifamily division. Responsibilities include assisting with audit planning, developing and maintaining risk-based audit plans, and conducting substantive testing. The ideal candidate will have 2 years of experience in risk, audit, or control roles, and a degree or equivalent. CIA, CPA, or CISA certification is preferred. Fannie Mae offers a flexible hybrid work environment and comprehensive benefits package.

Dermatologist (Swedish Medical Group)

Company: Swedish Health Services

Location: Medina, Washington

Posted Nov 09, 2024

Swedish Medical Group is recruiting a full-time Dermatologist for a position in Seattle, Washington. The role offers a supportive team environment and a competitive compensation package ranging from $389,584 to $614,131 annually. The medical group, part of Swedish Health System, comprises over 1,300 physicians and advanced practice clinicians serving the Seattle area. Benefits include access to seven Swedish Medical Center campuses and a shared EMR (Epic). Seattle, the Pacific Northwest's largest urban center, offers a robust economy, excellent schools, and a vibrant arts and entertainment scene, along with stunning natural beauty and a thriving tech industry.

Help Desk/Tester (Top Secret Clearance)

Company: IBM

Location: Washington, DC

Posted Nov 09, 2024

IBM Consulting offers a career with long-term relationships and collaboration with global clients. You'll work with visionaries across industries to enhance hybrid cloud and AI journeys. The role involves providing support for the Forensic Advantage Laboratory Information Management System, configuring, supporting, and troubleshooting it. You'll also perform functional application and interface testing, update test cases, and complete ad hoc report testing. The company culture encourages curiosity, innovation, and long-term career growth.

Criminal Investigator

Company: Legislative Branch - Architect of the Capitol

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Nov 09, 2024

The Architect of the Capitol (AOC) is seeking a Criminal Investigator for its Office of Inspector General (OIG). This is a career ladder position requiring the incumbent to perform progressively more complex duties. The role involves assisting in the development and execution of investigations and operations affecting major agency-wide programs. The position requires a Top Secret Security Clearance, a valid driver's license, and the ability to pass a drug test. Specialized experience is necessary, including supporting higher-graded criminal investigators, assisting with interviews and interrogations, and developing complex investigations. Veterans' preference is given, and the agency is an Equal Opportunity Employer.

Learning and Development Consultant - Independent Risk Management

Company: PNC

Location: Washington, DC

Posted Nov 09, 2024

PNC values its employees and strives to create an inclusive workplace. The Learning and Development Consultant role, based in various locations, involves building relationships with stakeholders, designing and implementing L&D strategies, and growing associates' skills. The role requires a bachelor's degree, relevant experience, and competencies in training and development, consulting, and partnering for client success.

Import Policy Analyst (Public Notice Flyer/Schedule A)

Company: Department of Commerce - Commerce, International Trade Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

This job posting is for an Import Policy Analyst position in the International Trade Administration (ITA) within the Department of Commerce. The role requires U.S. citizenship, a background check, and possibly a probationary period. Applicants must have one year of specialized experience in researching information, using data to create reports, and tracking progress. Alternatively, a Master's degree or equivalent graduate education can substitute for the experience requirement. The position does not require a license, physical, or PCS expense reimbursement.

GENERAL ENGINEER

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Nov 09, 2024

This is a public notice flyer for anticipated vacancies in a federal agency. Interested applicants must follow specific application instructions, as responses to the flyer will not be acknowledged. Requirements include US citizenship, suitability for federal employment, direct deposit participation, E-Verify clearance, and potential travel. A professional engineering degree or equivalent experience is necessary, along with possible security clearance. The position is part of the DoD Civilian Acquisition Workforce Personnel Demonstration Project.

MECHANCIAL ENGINEER

Company: Department of the Navy - Naval Facilities Engineering Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Nov 09, 2024

This is a public notice flyer for anticipated vacancies. Interested applicants must follow specific application instructions, as responses to the flyer won't be accepted. The notice details requirements such as US citizenship, federal employment suitability, direct deposit, E-Verify, Selective Service registration, security clearance, and travel capabilities. Qualifications include specific experience and education, such as a Professional Engineer registration or equivalent experience. The position is covered under the Defense Acquisition Workforce Improvement Act and may require travel to CONUS and OCONUS.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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