Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Legal E-Billing Coordinator

Company: Gucci

Location: Washington DC

Posted Oct 26, 2024

GEICO is seeking a highly organized and detail-oriented Legal eBilling Coordinator to support attorneys and the legal department's External Engagements Team. The ideal candidate will have strong technical, analytical, and project management skills, and be able to work in a fast-paced environment.

Associate Research Analyst

Company: Prestige Development Group

Location: Washington DC

Posted Oct 26, 2024

The job posting is for an Associate Research Analyst position at the Office of Planning, Research and Evaluation (OPRE) in the US Department of Health and Human Services. The role involves managing research activities, assisting with cross-divisional and cross-agency work, and providing research dissemination and operational support to project teams and committees.

DEED Laboratory Support - Technical Specialist III/IV - Electronics

Company: The Aerospace Corporation

Location: Washington DC

Posted Oct 26, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is committed to providing an inclusive and diverse workplace, and offers a range of benefits and opportunities for growth and development.

Communications Specialist

Company: Prestige Development Group

Location: Washington DC

Posted Oct 26, 2024

The job posting is seeking an experienced Communications Specialist to assist the US Customs and Border Protection CBP Office of Field Operations OFO with integrated strategic planning support. The role involves drafting and editing communication materials, coordinating with internal teams, and monitoring the effectiveness of communication efforts.

Senior FP&A Analyst (TX or DC) (R2974)

Company: Shield AI

Location: Washington DC

Posted Oct 26, 2024

Shield AI is a venture-backed defense technology company that is building intelligent systems to protect service members and civilians. The company is looking for a Senior FP&A Analyst to play a critical role in budgeting, forecasting, and financial reporting.

State and Local Tax Consultant

Company: MassMutual

Location: Washington DC

Posted Oct 26, 2024

MassMutual is seeking a State and Local Tax Analyst to join their Corporate Tax Department in Boston or Springfield, MA. The role involves reducing tax risks, providing high-quality tax advice, and satisfying compliance requirements. The ideal candidate will have a Bachelor's degree in Accounting or Finance, 1+ years of state tax experience, and a strong working knowledge of state and local taxation.

Head of Business Development

Company: FiscalNote

Location: Washington DC

Posted Oct 26, 2024

The job posting is for a Vice President Sales position at FiscalNote Global Intelligence FNGI. The successful candidate will be responsible for generating new business revenue, leading a team of 9 Account Executives, and collaborating with other departments to plan and execute business development strategies.

Customer Success Manager - SLED

Company: Cloudflare

Location: Washington DC

Posted Oct 26, 2024

Cloudflare is seeking a dynamic and experienced Customer Success Manager to join their growing US Public Sector team. The role involves developing and nurturing relationships with customers, driving mutual growth and success, and ensuring customers are empowered to succeed with Cloudflare's solutions.

Senior Software Architect for Modeling and Simulation

Company: The Aerospace Corporation

Location: Washington DC

Posted Oct 26, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. They are committed to providing an inclusive and diverse workplace and offer a competitive compensation package.

Public Sector Account Executive

Company: Strider

Location: Washington DC

Posted Oct 26, 2024

Strider Technologies is a mission-driven company that empowers organizations to secure and advance their technology and innovation. The company is looking for a Public Sector Account Executive to establish and expand relationships within the US Government and broader public sector.

Counsel - Chevy Chase, MD (HYBRID)

Company: Gucci

Location: Washington DC

Posted Oct 26, 2024

GEICO is seeking a highly skilled motivated and detail-oriented individual to serve as Senior Counsel Corporate in the Legal Operations Commercial amp Corporate Law Division of its Legal Department. The role provides corporate law legal advice to cross-functional stakeholders and senior leaders, and requires a Juris Doctor JD degree from an accredited law school and admission to practice law in at least one US jurisdiction.

US Field Strategist - SLED

Company: Palo Alto Networks

Location: Washington DC

Posted Oct 26, 2024

Palo Alto Networks is a company that values innovation, disruption, and cybersecurity. They are looking for a Field Strategist to join their team and help shape the future of cybersecurity. The role involves working with customers, building relationships, and providing expert content to drive demand for repeatable sales plays.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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