Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Platinion Enterprise Solutions Principal IT Consultant

Company: Boston Consulting Group (BCG)

Location: Washington, DC

Posted Oct 06, 2024

Boston Consulting Group (BCG) is a global consulting firm that specializes in business strategy, technology, and design. Founded in 1963, BCG has a long history of pioneering business strategy and now focuses on transformational approaches that benefit all stakeholders. The firm employs diverse, global teams with deep industry and functional expertise, delivering solutions through management consulting, technology, and design. BCG Platinion, a subsidiary launched in 2000, adds deep technical expertise to BCG's capabilities, focusing on digital transformation, cybersecurity, and risk management. Principal IT Consultants at BCG Platinion are collaborative, agile, technical experts who drive change and optimize IT best practices. They manage large-scale ERP projects, restructure business and IT processes, and support IT functions during mergers and acquisitions. The role requires a bachelor's or master's degree, 6+ years of IT/ERP consulting experience, and excellent communication and analytical skills. BCG offers competitive compensation, benefits, and opportunities for career growth and impact on business and society.

Security Software Engineer (Starshield) - Top Secret Clearance

Company: SpaceX

Location: Washington, DC

Posted Oct 06, 2024

SpaceX is seeking a Security Software Engineer with a strong background in cryptography and network security to work on the Starshield project, which leverages SpaceX's Starlink technology for national security efforts. The role involves designing and building security infrastructure, developing security features for Starshield systems, and maintaining production systems. The ideal candidate has experience in software engineering, applied cryptography, network security, operating system security, and secure/authenticated boot. They should be comfortable working at different levels of abstraction, have excellent communication skills, and be able to work independently and in a team. The position offers a competitive salary and comprehensive benefits package.

Product Manager, Platform

Company: EVERFI

Location: Washington, DC

Posted Oct 06, 2024

EVERFI, a global technology company, is seeking a Product Manager, Platform to oversee key features of their learning management platform. The role involves defining and managing platform survey capabilities, conducting market research, co-leading customer and user research, coordinating with development teams, improving product experience, maintaining the product roadmap, and assisting product marketing. The ideal candidate should have a Bachelor's degree, 4 years of product management experience, experience with survey mechanisms, data management, and agile development methodologies. EVERFI offers competitive benefits, a casual work environment, and a strong company culture.

Director, People Systems

Company: FiscalNote

Location: Washington, DC

Posted Oct 06, 2024

The Director, People Systems, will partner with FiscalNote leadership to design, build, implement, and manage HR systems and workflows. They will identify areas for improvement, implement changes, and ensure system and process compliance. The role requires a strategic mindset, strong analytical skills, and experience in administering HR systems. The ideal candidate will have a Bachelor's degree, 2+ years of experience in HR systems, and expertise in HR systems solutions, business reporting, and analytics.

Journeyman System Accountant - TS/SCI w/Poly - DC

Company: Deloitte

Location: Washington, DC

Posted Oct 06, 2024

Deloitte's Government and Public Services (GPS) practice is seeking a professional with a TS/SCI security clearance and relevant experience in accounting, business, or finance. The role involves performing IT audit readiness, advising clients on technical accounting and internal controls matters, and participating in team problem-solving efforts. The ideal candidate will have knowledge of Sarbanes-Oxley Section 404, OMB Circular A-123, and Momentum software. The wage range for this role is $97,875 to $179,438. Deloitte offers a diverse, equitable, and inclusive culture with opportunities for professional development.

Cloud Administrator

Company: World Wide Technology

Location: Washington, DC

Posted Oct 06, 2024

The text describes a Cloud Administrator role for a classified Intelligence Community Managed Service Provider contract. The role involves managing and maintaining cloud environments, deploying and configuring cloud solutions, managing user accounts, enforcing access control, monitoring system health, troubleshooting issues, implementing backup and disaster recovery solutions, and providing subject matter expertise on cloud toolsets. The job requires a Top Secret/SCI CI Poly clearance, relevant education or experience, and proficiency in various technologies including Microsoft Hyper-V, VMWare vSphere, Azure PowerShell, CLI, Go, gcloud CLI, scripting languages, Microsoft operating systems, and Unix or Linux. Desired qualifications include experience with Azure Virtual Desktop or Google Distributed Cloud, Microsoft or Google certifications, and containerization technologies like Docker and Kubernetes.

Application Suite Technical Lead

Company: Leidos

Location: Washington, DC

Posted Oct 06, 2024

Leidos National Security Sector is seeking an experienced Application Suite Technical Lead to lead a team in designing and developing a new, comprehensive microservice-based application suite for a critical Intelligence Community customer. The role involves leading a team to design and develop applications for analytic production planning, authoring, analytic review workflow, and product storage. The ideal candidate should be technically proficient in both front-end and back-end development, and should be keen on fostering collaboration between teams to achieve integrated and innovative solutions. The role demands leadership and a hands-on approach to researching, developing, deploying, and achieving government authority to operate (ATO) a platform that is critical to the Office of the Secretary of Defense and the warfighter. This key personnel role is in anticipation of an upcoming contract award.

Web Development Technical Lead

Company: Leidos

Location: Washington, DC

Posted Oct 06, 2024

Leidos National Security Sector is seeking an experienced Web Development Technical Lead to lead a team in designing and developing a new intelligence discovery website. The role involves modernizing and expanding the customer's capabilities, ensuring system compatibility, and implementing best practices for software development. The ideal candidate must have an active Top Secret security clearance, a degree in software engineering or related field, and extensive experience in front-end and back-end development, database design, and project management.

Principal Quantitative Analyst - CMA Predictive Analytics

Company: Capital One

Location: Washington DC

Posted Oct 06, 2024

The job posting is for a Quantitative Analyst position at Capital One, where the candidate will work on developing behavior and valuation models for balance sheet portfolios, and will partner with various lines of business to deliver breakthrough analytical solutions.

NAMR Senior Advisor Senior Manager

Company: Boston Consulting Group (BCG)

Location: Washington, DC

Posted Oct 06, 2024

The Senior Manager of the NAMR Senior Advisor Program will work closely with the MDSP and Director to build, develop, and oversee day-to-day operations. Key responsibilities include strategic development, business build-enthusiasm, and increasing visibility of the program. The role involves managing the Senior Advisor Lifecycle, maintaining engagement with MDP Sponsors, and driving internal awareness across the region. The ideal candidate should possess strong analytical skills, project ownership, and organizational abilities. They should also have experience working with geographically distributed teams and leading diverse professional groups. A minimum of 10 years of work experience, preferably within a professional services firm, is required.

Product Manager

Company: Meta

Location: Washington, DC

Posted Oct 06, 2024

Meta is seeking experienced Product Managers to join their cross-functional teams. The role involves driving product vision, strategies, and roadmaps, aligning with Meta's mission and industry standards. Responsibilities include managing projects, leading innovation, and integrating data and research into product strategies. The ideal candidate should have 8+ years of product management experience, a degree in a relevant field, and strong leadership, communication, and technical skills. Meta offers competitive compensation and benefits.

Lead Knowledge Analyst - Defense and Security Procurement

Company: Boston Consulting Group (BCG)

Location: Washington, DC

Posted Oct 06, 2024

As a Lead Knowledge Analyst in BCG's Public Sector Practice Area for Defense & Security, you will work in a global team, delivering value to clients through expertise and knowledge assets. You will contribute to proposals and cases, deliver original analyses, and drive impact with clients. Occasional travel to serve clients onsite is expected. You will support commercialization efforts, lead intellectual property development, and mentor junior colleagues. Your work will focus on U.S. Federal Government clients, providing expertise on defense and security topics. You'll need 5+ years of relevant sector experience, knowledge of U.S. Federal Government acquisition processes, and fluency in English. BCG offers comprehensive benefits, including zero-dollar health insurance premiums, low copays, dental and vision coverage, fitness reimbursement, retirement contributions, parental leave, and generous time off.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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