Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Technical Product Manager (Risk Adjustment), Remote

Company: Aledade

Location: Washington DC

Posted Oct 05, 2024

Aledade is a public benefit corporation that empowers independent primary care practices to deliver better care to patients and thrive in value-based care. The company is looking for a Technical Product Manager to join their team and work on designing technical service and content solutions to support their various lines of business.

Sales Account Manager – nVent Schroff

Company: nVent

Location: Washington DC

Posted Oct 05, 2024

The job posting is for a sales position at nVent, a company that connects and protects customers with inventive electrical solutions. The role requires an in-depth understanding of hardware architecture and involves meeting with customers, building relationships, and ensuring strong technical support. The company values innovation, integrity, and customer focus, and offers a range of benefits to support employees' lives.

Staff Engineer – Hardware Engineering (Network Automation) REMOTE

Company: GEICO

Location: Washington DC

Posted Oct 05, 2024

GEICO is seeking a Staff Engineer with expertise in network engineering and automation to lead efforts in design, development, and implementation of test plans and test automation. The ideal candidate will ensure the SONiC NOS and ONOS software are scalable and reliable, and will collaborate with cross-functional teams to drive hardware reliability, efficiency, and foresight in data centers.

Privacy & Law Enforcement Compliance - Legal Specialist

Company: Apple

Location: Washington, DC

Posted Oct 05, 2024

The Privacy & Law Enforcement Compliance Specialist at Apple is responsible for processing and responding to requests for assistance on emergencies and law enforcement requests for customer information. The role involves reviewing, analyzing, and responding to emergency requests, participating in on-call rotations, and handling standard requests. The ideal candidate should be self-motivated, reliable, and have experience in responding to legal requests or working in a law firm. A Bachelor's Degree and a Paralegal Certificate or equivalent is required. The role offers a competitive base pay range, benefits, and opportunities for growth.

Sr. Software Engineer - IaaS (Cluster Management) (REMOTE)

Company: GEICO

Location: Washington DC

Posted Oct 05, 2024

GEICO is seeking an experienced senior Engineer to drive their insurance business transformation by building high-performance platforms and applications. The ideal candidate will have strong technical expertise in software engineering, containers, and upstream Kubernetes, along with proficiency in OpenStack IaaS platform.

Technical Support Analyst

Company: Leidos

Location: Washington DC

Posted Oct 05, 2024

Leidos is seeking a Technical Support Analyst to work on an enterprise IT program within the Intelligence Community. The role requires providing technical support and customer service to client organizations, utilizing in-depth knowledge and experience to improve products or services.

Catering Sales Coordinator - Capital One Arena

Company: Aramark

Location: Washington, DC

Posted Oct 05, 2024

The Support Services Operator is responsible for managing accounts receivable activities via email, telephone, and fax. The hourly rate ranges from $23.00 to $28.00, with potential for additional compensation. Aramark offers comprehensive benefits including medical, dental, vision, retirement savings plans, and paid days off. Key responsibilities include reconciling account status, reviewing pending adjustment requests, and communicating with customers. Qualifications include a high school diploma, 2+ years of credit/collections experience, excellent customer service skills, strong organizational skills, and attention to detail.

Privacy and Data Compliance Specialist - USDS

Company: TikTok

Location: Washington, DC

Posted Oct 05, 2024

TikTok U.S. Data Security (USDS) is a subsidiary of TikTok in the U.S., focusing on data protection policies and content assurance protocols. The USDS Privacy and Integrated Security team oversees privacy impacts to TikTok's operations, collaborating with global legal, R&D, and security organizations. They aim to build the world's most trusted social media platform, addressing complex privacy challenges. The role of a privacy compliance specialist involves aligning USDS privacy requirements with the global privacy compliance framework, conducting privacy control reviews, and building relationships with global and US stakeholders. The ideal candidate should have a strong background in privacy compliance, technical knowledge, and a passion for end-user privacy considerations.

Escrow Assistant

Company: First American Title

Location: Washington DC

Posted Oct 05, 2024

Pango Group is a people-first company that values its employees and customers. They are looking for an Escrow Assistant to join their team, which will work in a dynamic setting supporting the Escrow team in various ways.

NOSC Network Manager

Company: T-Rex Solutions, LLC

Location: Washington DC

Posted Oct 05, 2024

TRex Solutions is looking for an Engineering and Integration Manager to lead a pool of technical resources who support a federal Network Cyber and Cloud Support Services program. The main focus of this role is to support the development and deployment of a centralized Cloud Management Platform as well as Platform as a Service solutions.

Senior Product Manager, AdTech

Company: The Washington Post

Location: Washington, DC

Posted Oct 05, 2024

The Washington Post is hiring a Senior Product Manager, AdTech for their monetization product team in New York. The role involves developing next-generation advertising technology, managing product roadmaps, collaborating with partners, and leading through influence. The ideal candidate should have 5+ years of product management experience, a strong background in adtech, and excellent communication skills. The Post offers competitive benefits and a salary range of $89,900.00 - $149,600.00 USD annually.

NOSC Cyber Manager

Company: T-Rex Solutions, LLC

Location: Washington DC

Posted Oct 05, 2024

TRex Solutions is seeking a Network Operations Security Center NOSC Cyber Manager to assist in monitoring, detection, analysis, and response to threats and adversarial activity. The job requires a strong background in cybersecurity, network security, and incident response, with experience in managing a team and conducting technical analysis.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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