Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

2025 Software Implementation and Integration Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Oct 05, 2024

The Aerospace Corporation is hiring a Software Engineer to work on a simulated space system, developing prototype software and participating in an interdisciplinary team. The company offers a hybrid work model, competitive benefits, and opportunities for professional growth and development.

Senior Fraud Protection Operations Manager

Company: CSC

Location: Washington DC

Posted Oct 06, 2024

CSC is a global business legal and financial services company that provides knowledge-based solutions to clients worldwide. The company is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

Program Manager

Company: Fusion Technology LLC

Location: Washington DC

Posted Oct 06, 2024

Fusion Technology is hiring a Program Manager to support their Cable Installation Support Service CISS contract. The job requires experience in project management, team leadership, and client interface. The company values its employees and offers a comprehensive compensation package.

Capital Markets Whole Loan Conduit Analytics Senior Associate (Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 05, 2024

Fannie Mae is seeking a Capital Markets Whole Loan Conduit Senior Analytics Associate (Hybrid) to contribute to monitoring financial markets, initiating trades, and analyzing financial market data. The role involves developing into a subject matter expert on Capital and Return, optimizing market transactions, and maintaining relationships with financial dealers. The ideal candidate will have 2 years of experience in data analysis, database management, and graphical representation of information. Fannie Mae offers a flexible work environment, comprehensive benefits, and opportunities for career growth.

Web Developer

Company: Fusion Technology LLC

Location: Washington DC

Posted Oct 06, 2024

Fusion Technology is a company that values its employees and provides a comprehensive compensation package. They are looking for a web developer with experience in software development, Java, and leading delivery teams.

Senior Systems and Acquisitions Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Oct 05, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is committed to providing an inclusive and diverse workplace and offers a range of benefits to its employees.

HSPD-12: I.T. Specialist - Onsite (REF1676H)

Company: Citizant

Location: Washington DC

Posted Oct 05, 2024

Citizant is a leading provider of professional IT services to the US government, seeking to address pressing challenges in Agile application development, Enterprise Data Management, and Program Management. The company values a collaborative and supportive culture, and is an Equal Opportunity Employer.

Senior Technical Advisor (STA) – Local Capacity Strengthening (LCS)

Company: Management Sciences for Health

Location: Washington DC

Posted Oct 06, 2024

The job posting is for a Senior Technical Advisor for Local Capacity Strengthening (STALCS) at Management Sciences for Health (MSH). The STALCS will help mainstream evidence-based LCS across the organization, ensure technical excellence in LCS, and contribute to thought leadership in this space.

Federal - Data Scientist

Company: Accenture Federal Services

Location: Washington, DC

Posted Oct 06, 2024

Accenture Federal Services is seeking a Data Engineer to design and implement distributed, cloud-native data pipelines, storage systems, and query support. The role involves supporting next-generation defense and intelligence operations with a focus on enabling machine learning and automation. The ideal candidate will have proficiency with ETL, experience with tools like Apache NiFi, Informatica, Talend, AWS Glue, or SQL Server Integration Services, and US Citizenship. Bonus points for an associates or bachelor's degree in Computer Science and experience in an AWS Development Environment.

Senior Staff Engineer – Data Lakehouse Platform

Company: GEICO

Location: Washington DC

Posted Oct 05, 2024

GEICO is seeking a Senior Staff Engineer to lead the development of a Data Lakehouse platform, with responsibilities including technical leadership, architecture, and innovation. The role requires expertise in opensource technologies, cloud computing, and DevOps concepts.

AWS Cloud Native Software Engineer - 3780791

Company: Accenture

Location: Washington, DC

Posted Oct 06, 2024

Accenture Flex offers flexible project-based work with a leading global professional services company, Accenture. Employees can apply their skills to drive business transformation, work with diverse teams, and use cutting-edge technologies. Benefits include competitive rewards, learning resources, and no travel demands. The AWS Application Development and Testing role involves collaborating with multiple teams to migrate and modernize client portfolios to AWS Cloud, participating in agile processes, and supporting performant production software on cloud infrastructure. Basic qualifications include 5+ years of AWS Cloud development and testing experience, and experience designing/developing serverless applications. Preferred qualifications include Java Enterprise Edition and Python development experience, and AWS certifications.

Technical Support Specialist

Company: Solutions³ LLC

Location: Washington DC

Posted Oct 05, 2024

Solutions³ LLC is seeking a Tier 1 Technical Support Specialist to perform technical tasks in support of operations, production, and test environments. The job requires experience with various operating systems, monitoring system health, and documenting problems and resolutions.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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