Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Senior Retention Specialist

Company: The Washington Post

Location: Washington, DC

Posted Oct 05, 2024

The Washington Post is hiring a Senior Retention Specialist to lead digital marketing campaigns aimed at increasing subscriber revenue and retention. The role involves collaborating with various teams to build a comprehensive revenue strategy, focusing on upsell and pricing optimization opportunities. The ideal candidate should have 3-4 years of experience in digital marketing, strong analytical skills, and proficiency in data tracking tools. The Post offers competitive benefits and a salary range of $74,000.00 - $111,000.00 USD Annual.

Vice President, Public Sector Sales

Company: Forrester

Location: Washington DC

Posted Oct 05, 2024

Forrester is a company that values its employees and provides them with opportunities to grow and learn. The company is looking for a Vice President of Public Sector Sales to lead its government sales strategy and initiatives.

Technical Writer - Nuclear Weapons Policy

Company: Leidos

Location: Washington, DC

Posted Oct 05, 2024

The job posting is for a Nuclear Weapons Policy Technical Writer position at the Department of Energy/National Nuclear Security Administration (DOE/NNSA), Office of Defense Programs (NA-10) in Washington, DC. The role involves providing full-time support to the Nuclear Weapons Council (NWC) Executive Action Officer and working closely with key functional offices within DOE/NNSA, the Department of Defense, and interagency organizations. The successful candidate will research, draft, and review technical and programmatic briefings, point papers, narratives, analyses, and other products relevant to national/international policy. They will also communicate regularly with high-level officials within NSA, DoD, DoS, and other government agencies on programmatic issues of immediate interest. The role requires an active DOE Q or active DoD Top Secret security clearance, a Bachelor's or Master's degree with relevant experience, and superior oral and written communication skills.

Campus - Human Resources Program Intern (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 05, 2024

Fannie Mae is offering a 10-week paid internship in Human Resources Program, focusing on HR Workforce Planning, Analytics & Technology Products. The intern will support enterprise change management strategies for an HCM system implementation, contributing to change initiatives, analyses, training, and communications. The role requires a self-starter with strong communication skills and business acumen, preferred for Human Resources, Business, Management, or Communication majors. The internship is a path to full-time opportunities with Fannie Mae, a flexible hybrid company committed to diversity and inclusion.

Patient Care Technician

Company: DaVita

Location: Washington, DC

Posted Oct 05, 2024

DaVita is seeking a Patient Care Technician to provide exceptional care in an outpatient dialysis center. The role involves direct patient care, monitoring patients during dialysis treatment, and building relationships with patients. Paid training is provided, and there are opportunities for career advancement through DaVita's Clinical Ladders program. The company offers comprehensive benefits and a supportive work environment.

Cloud SIEM Engineer

Company: Merrill

Location: Washington, DC

Posted Oct 05, 2024

Bank of America is seeking a Cloud SIEM Engineer with 3+ years of experience in SIEM and security operations, and proficiency in Python, Java, or C++. The role involves leading a team, driving Detection Engineering efforts, architecting SIEM and SOAR solutions, developing custom applications, managing security incidents, optimizing system performance, ensuring compliance, and staying updated on cybersecurity trends. The position offers a competitive salary range of $98,400.00 - $160,800.00 per year and is eligible for discretionary incentives and benefits.

Initial Field Clinical RN

Company: UnitedHealth Group

Location: Washington, DC

Posted Oct 05, 2024

UnitedHealth Group is offering a role in their long-term care coordination program, aiming to provide integrated health programs across the continuum of care. The position involves assessing, planning, and implementing individualized care management interventions, conducting home visits, and coordinating with various healthcare providers. The company emphasizes a supportive team environment, opportunities for growth, and a comprehensive benefits package. The ideal candidate should be a Registered Nurse with community health experience, preferably with CCM certification and experience in managing complex medical or behavioral needs.

PT Seasonal Associate: LEAP

Company: Leap Services Inc.

Location: Washington DC

Posted Oct 05, 2024

The job posting is seeking Part-Time Seasonal Associates to work at Leap stores in Tysons Corner. The ideal candidate is customer-obsessed, service-oriented, and able to work in a fast-paced environment. The job involves creating positive experiences for customers, supporting the leadership team, and performing various tasks such as opening and closing the store.

IT Architect

Company: CGI

Location: Washington, DC

Posted Oct 05, 2024

CGI Federal is seeking an IT Architect with active Top-Secret clearance for a large federal government project. The role involves providing technical expertise, designing network communications systems, and ensuring high-quality work. Required qualifications include a Bachelor's degree, experience with various programming languages and tools, and strong communication skills. The position offers competitive compensation, comprehensive benefits, and opportunities for career growth. US Citizenship is mandatory due to the nature of the government contract.

Senior Communication Architecture Analyst

Company: The Aerospace Corporation

Location: Washington DC

Posted Oct 05, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. They are committed to providing an inclusive and diverse workplace and offer a competitive compensation package.

Adult Education Marketing Strategist (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 05, 2024

Fannie Mae is seeking a consumer education program product manager with a background in content strategy, preferably in adult learning. The role involves developing research and learning agendas, defining curriculum roadmaps, creating content, and collaborating with various teams to reach a diverse audience. The ideal candidate will have strong cross-functional interaction skills, a problem-solving mindset, and experience in financial services or mortgage industries. The position offers a flexible hybrid work environment and the opportunity to make a significant impact on the housing industry.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Oct 05, 2024

CVS Health is offering a 3rd year pharmacy intern position with opportunities for professional growth and a chance to make a significant impact in healthcare. The role involves working closely with a licensed pharmacist, ensuring patient safety, and delivering exceptional care. The intern will be responsible for managing patient care programs, leading with empathy, and collaborating with the team to improve healthcare. The ideal candidate should possess strong communication skills, be enrolled in an ACPE accredited college of pharmacy, and have relevant work experience.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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