Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Senior Training Specialist/Instructor

Company: Deloitte

Location: Washington, DC

Posted Oct 05, 2024

Deloitte's Government and Public Services (GPS) practice is seeking a lead instructor for continuity training and technical assistance. The role involves delivering training on topics such as Continuity Planning, Continuity Program Management, Devolution, and Continuity Planning for Tribal Governments. The ideal candidate should have 10+ years of experience in COOP and COG planning, Business Impact Analysis, and Business Process Analysis. Preferred qualifications include an active Top Secret security clearance with SCI eligibility and FEMA Level I and II certifications. The wage range for this role is $107,663 to $179,438. Deloitte offers a diverse, equitable, and inclusive culture with opportunities for professional development.

Sr. Business Information Security Officer - Employee Experience Technology

Company: Merrill

Location: Washington, DC

Posted Oct 05, 2024

Bank of America is seeking a Senior Information Security Officer to join the Business Information Security Officer's organization. The role involves supporting the Real Time Communications and Productivity Team, providing guidance on information security topics, policies, and controls. The officer will also support strategic portfolio rollouts such as M365, Mobile Modernization, and Virtual Desktop. The ideal candidate should have a strong cybersecurity engineering and/or application security background, with experience in SDLC and risk management. The role requires excellent communication skills, leadership qualities, and the ability to work with peers and management. Benefits include competitive salary, discretionary incentive, and industry-leading benefits.

Lead Developer

Company: ArdentMC

Location: Washington DC

Posted Oct 05, 2024

Ardent is seeking a Lead Developer to join their team, specializing in delivering cutting-edge software solutions for federal agencies. The ideal candidate will have a strong background in full-stack development and experience working within government contracting.

Nurse Practitioner FNP or Physician Assistant PA-C

Company: Lee Company

Location: Washington, DC

Posted Oct 05, 2024

DispatchHealth is hiring Nurse Practitioners and Physician Assistants with acute care experience for their growing team in Washington DC. The role involves delivering comprehensive health assessments, diagnosing and treating complex illnesses, and providing therapeutic interventions in patients' homes. The company values high-quality care, value of the delivery model, and patient appreciation. They offer a competitive benefits package and a patient-centric approach.

Senior Discovery Paralegal Specialist

Company: Guidehouse

Location: Washington, DC

Posted Oct 05, 2024

Guidehouse is seeking Discovery Paralegals with active Top Secret clearance and relevant experience for a fast-growing litigation and investigation support practice. The role involves coordinating with eDiscovery Counsel, conducting legal reviews, and providing support to the Department of Justice and other government agencies. The Discovery Paralegal will also perform research, analyze documents, and maintain accurate records. The annual salary range is $94,900.00-$142,300.00. Guidehouse offers a comprehensive benefits package.

Cyber Threat Intelligence Technical Analyst

Company: Merrill

Location: Washington, DC

Posted Oct 05, 2024

Bank of America is seeking a Cyber Threat Intelligence Technical Analyst with 5+ years of experience in cyber threat intelligence. The role involves collecting, analyzing, and actioning threat intelligence to defend the bank, collaborating with defensive control owners, threat research, and incident response. The candidate must have extensive knowledge of tactics, techniques, and procedures associated with various threat actors and demonstrate expertise in offensive security tactics. The role requires strong experience with threat intelligence tools and defensive tools for actioning threat intelligence. The position offers a competitive salary range of $95,000.00 - $143,700.00 per year and is eligible for discretionary incentives and benefits.

Senior Data Engineer

Company: Disney

Location: Washington, DC

Posted Oct 05, 2024

Disney Entertainment & ESPN Technology is a dynamic team that reimagines viewing experiences for beloved stories and transforms Disney's media business. They build and operate platforms for Disney+, Hulu, ESPN+, and more, reaching millions daily. The Data Measurement team, a part of this group, ensures data reliability and quality through SQL, Scala, and Python. The ideal candidate for a Senior Data Engineer role will have 5+ years of experience in data assessment, familiarity with statistical methods, and proficiency in database technologies. A Master's degree is preferred.

Information Security Manager II

Company: Solutions³ LLC

Location: Washington DC

Posted Oct 05, 2024

Solutions3 LLC is seeking an experienced Information Security Manager II to support a US Government customer on a large mission critical development and sustainment program. The position requires providing 24/7 watch, supporting continuous monitoring and incident response, and developing mitigation plans.

Store Supervisor (Navy Yard)

Company: TD Bank

Location: Washington, DC

Posted Oct 05, 2024

TD Bank is seeking a Store Supervisor for a position in the United States. The role involves supervising a team to ensure operational excellence, compliance with policies, and meeting operational, customer, and sales objectives. The supervisor will manage the store, run the teller side, and handle customer escalations. They will drive sales and advice activities to create personalized, connected experiences. The ideal candidate will have a high school diploma or equivalent, 2+ years of related experience, and a notary license (preferred). They should have strong organizational skills, effective communication, and the ability to multi-task. The role requires proficiency in Customer relationship tools, services, and products, and a broad understanding of financial literacy. The candidate will be responsible for acquiring and deepening the store customer base, providing financial advice, and deepening relationships through lead management activities. They will also lead and coach the team on delivering exceptional service at every customer interaction.

Lead Director Observability Governance

Company: CVS Health

Location: Washington, DC

Posted Oct 05, 2024

CVS Health is seeking a Lead Director of Observability Governance to develop and maintain a governance framework for observability standards, practices, and platforms. The role involves collaborating with various teams to establish observability standards, manage costs, and ensure efficient use of observability platforms. The ideal candidate should have extensive experience in IT operations, DevOps, SRE, or observability within a large enterprise, with a strong background in observability concepts, solutions, and enterprise KPI development. The role requires excellent communication, project management, and analytical skills, with a focus on promoting a culture of diversity, inclusion, and belonging.

Lead Performance Engineer

Company: Disney

Location: Washington, DC

Posted Oct 05, 2024

Disney Experiences (DX) Technology & Digital is seeking an experienced Lead QA Performance Engineer. The role involves leading performance testing and analysis of critical services, troubleshooting performance issues with Cloud services and applications, and recommending accurate Cloud scaling parameters. The ideal candidate should have a minimum of 7 years of related work experience, expertise in Performance Engineering Fundamentals, JMeter, Code Profiling, APM tools, Test Data Management, and Chaos Testing. They should also have experience in Agile Project Management, Cloud Infrastructure, Java fundamentals, and Database fundamentals. The position requires excellent communication skills and the ability to articulate sophisticated technical topics to both technical and non-technical staff. The hiring range for this position in Glendale, CA is $136,000 to $182,500 per year.

Marketing Director

Company: HiLabs

Location: Washington DC

Posted Oct 05, 2024

HiLabs is a leading provider of AI-powered solutions to clean dirty data, transforming the healthcare industry through innovation and collaboration. The company is committed to improving patient outcomes and is seeking a Marketing Director to support its core marketing operations and grow its market presence.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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