Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Solutions Consultant Manager - Intel (Pre-Sales)

Company: Palo Alto Networks

Location: Washington, DC

Posted Oct 02, 2024

Palo Alto Networks is seeking a Solutions Consultant Manager to lead a team in providing technical guidance and solutions to customers, aiming to protect them from cyber threats. The role involves recruiting and mentoring team members, supporting complex customer evaluations, and driving Palo Alto Networks' platformization efforts. The ideal candidate should have a TS/SCI clearance, experience as a pre-sales System Engineer Manager, and industry knowledge of security product market trends. The company values diversity, innovation, and commitment to its mission of being the cybersecurity partner of choice.

IT Specialist

Company: Compass

Location: Washington, DC

Posted Oct 02, 2024

Compass is seeking an experienced IT Specialist for a full-time in-office position in Washington DC. The role involves providing support for Compass staff and real estate agents, maintaining and troubleshooting IT systems, assisting with new employee onboarding, and supporting various IT projects. The ideal candidate should have 3+ years of IT end-user support experience, expert proficiency with Mac, Microsoft, and mobile operating systems, and a solutions-driven attitude. The compensation includes a pay range of $20.00 - $30.00 per hour, bonuses, and a comprehensive benefits package. Compass values diversity, equity, inclusion, and offers professional growth opportunities.

Staff, Governance Risk and Compliance

Company: BetterUp

Location: Washington DC

Posted Oct 02, 2024

The company BetterUp is looking for a Governance Risk and Compliance Sr Manager to lead their GRC strategy. The job requires experience in third-party risk management, leadership, and communication skills. The company offers a competitive compensation plan, flexible paid time off, and a culture of compliance and risk awareness.

Data and AI Software Sales Representative

Company: IBM

Location: US Washington

Posted Oct 02, 2024

The job description is for a Brand Sales Specialist in IBM's Data amp AI brand, responsible for accelerating enterprises' success by providing solutions that enable data-driven insights. The role involves developing relationships with clients, showcasing IBM's technology value, and collaborating with the sales network.

Cyber Analyst

Company: Leidos

Location: Washington DC

Posted Oct 02, 2024

The Digital Modernization Sector at Leidos is hiring a Cyber Analyst to work in their Lorton, VA office. The job involves supporting the Department of Homeland Security's cybersecurity and information assurance services, and requires experience with Linux, Windows Server, and Nexus. The pay range is $81,250 to $14,687,500.

a Host-Based Security Systems (HBSS) Engineer and Administrator

Company: Leidos

Location: Washington, DC

Posted Oct 02, 2024

Leidos is seeking a Host-Based Security Systems (HBSS) Engineer and Administration professional for a position at the Washington Navy Yard. The role involves installing, configuring, and maintaining HBSS systems, evaluating new technologies, and enhancing current capabilities. The ideal candidate should have active Top Secret clearance with SCI eligibility, 2+ years of HBSS experience, and expertise in HBSS ePO and associated products. Preferred qualifications include active TS/SCI clearance, DOD 8570 IAT III, RedHat Enterprise Linux experience, and VMware/MS Hypervisor/RedHat VM Manager virtualization experience.

Senior Manager - Information Security

Company: CVS Health

Location: Washington, DC

Posted Oct 02, 2024

CVS Health is seeking a senior member for their Sr Manager Information Security team. The role involves managing and integrating security solutions on endpoint and network assets, including EDR, NIDS, HIDS, NAC, XDR, and Advanced WAF systems. The successful candidate should have proven expertise in deploying and managing CrowdStrike in a large environment, integrating it with Zscaler, and implementing various CrowdStrike features. They should also have expertise in web application security, API security, and client-side protection. Excellent communication skills and experience with PowerPoint, Tableau, PowerBi, or other Business Intelligence tools are required. The role involves working with multiple stakeholders and leading security technology and product assessments, evaluations, and product selection.

Physician - Non-Invasive Cardiology

Company: MultiCare Health System

Location: Yakima, Washington

Posted Oct 02, 2024

MultiCare Yakima Valley Memorial is seeking a BC/BE Non-Interventional Cardiology Physician to join their thriving practice. The position offers a competitive salary with a 2-year guarantee, patient volumes sufficient for financial goals, and a work-life balance. The clinic is equipped with echocardiograms, vascular labs, and 2 Cath Labs upgraded to Philips equipment. Benefits include excellent compensation, benefits, research opportunities, and a wellness program. The position requires board certification, WA license, DEA, NPI, prescriptive authority, and current BLS certification.

LPN, Urgent Care (On Call, Days)

Company: Kaiser Permanente

Location: Longview, Washington

Posted Oct 02, 2024

The job involves participating in a healthcare team to deliver quality patient care, both in-person and remotely. The LPN performs clinical tasks such as preparing patients for visits, conducting focused assessments, and administering medications. They also contribute to patient care plans and provide health education. The LPN performs various diagnostic tests, therapies, and procedures, and maintains clinician schedules. They also handle practice management activities, including responding to patient inquiries, facilitating follow-up duties, and coordinating care for complex health needs.

Management and Program Analyst

Company: NTT DATA Services

Location: Washington, DC

Posted Oct 02, 2024

NTT DATA is seeking a Management and Program Analyst for a position in Washington, DC. The role involves analyzing data, developing solutions, and documenting findings. The ideal candidate should have a Bachelor's degree, extensive analytical experience, and human resources experience. They must also possess a Top Secret Clearance. NTT DATA is a global innovator in business and technology services, committed to helping clients innovate and transform for long-term success.

Senior Network Engineer

Company: NTT DATA Services

Location: Washington, DC

Posted Oct 02, 2024

NTT DATA is seeking a Senior Network Engineer with extensive experience in network engineering, including LAN/WAN systems, routing protocols, and network access control management. The ideal candidate should have a Bachelor's degree in an IT-related field and at least 5 years of experience in each of the specified areas. The role involves managing network communications, providing work leadership, and troubleshooting network applications and devices. NTT DATA is an equal opportunity employer committed to creating a diverse and inclusive environment.

Cloud Engineer

Company: DLH Holdings Corp.

Location: Washington DC

Posted Oct 02, 2024

DLH Corporation is a company that delivers health and national security readiness solutions through science research and development. They have a team of experts who solve complex problems using advanced tools and technologies. The company is committed to innovation and improving the lives of millions. They also offer a range of benefits to their employees, including a 401k retirement plan and training opportunities.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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