Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Performance Test Engineer

Company: Groundswell

Location: Washington DC

Posted Oct 01, 2024

Groundswell is a technology integrator seeking an experienced Performance Software Engineer to support the development of web-based applications. The company offers a range of benefits, including comprehensive medical and dental plans, flexible work schedule, and tuition reimbursement.

Pre-Sales AI Director - Federal

Company: C3 AI

Location: Washington DC

Posted Oct 01, 2024

C3ai Inc is a leading Enterprise AI software provider. The company provides comprehensive services to build enterprisescale AI applications. The Presales AI Director role is a customerfacing solution and product advisory role with a focus on delivering AI transformation for the federal government.

Senior Database Developer

Company: Planet Technologies

Location: Washington DC

Posted Oct 01, 2024

Planet Technologies is looking for a Senior Database Developer to join their growing team. The role involves creating database objects, supporting impactful projects, and communicating with customers. The company provides a range of benefits and is an equal opportunities employer.

Federal Proposal Writer

Company: Prometheus Federal Services (PFS)

Location: Washington DC

Posted Oct 01, 2024

The job posting is seeking a proposal writer/editor to support the growth team in federal proposals. The ideal candidate should have a strong grasp of language, attention to detail, and experience writing and editing technical documents.

SAP Test Automation Consultant

Company: IBM

Location: US Washington

Posted Oct 01, 2024

The job description highlights the importance of long-term relationships, collaboration, and innovation in IBM Consulting. The role involves working with clients to deliver high-quality solutions, leading design workshops, and mentoring team members. The position requires a strong understanding of SAP and Agile concepts, as well as excellent communication and analytical skills.

Salesforce Administrator

Company: Brivo

Location: Washington DC

Posted Oct 01, 2024

Brivo is seeking a highly skilled Salesforce Administrator to implement and manage Salesforce solutions, particularly in CPQ Sales Cloud and Service Cloud environments. The ideal candidate will have a deep understanding of Salesforce best practices, configuration, and customization, as well as strong problem-solving and process improvement skills.

Support Engineer

Company: Tricentis

Location: Washington DC

Posted Oct 01, 2024

The job posting is for a technical support engineer position at Tricentis, requiring experience in software testing, customer-facing roles, and technical documentation. The company offers a competitive salary and attractive compensation packages.

Community Empowerment Specialist

Company: TelevisaUnivision

Location: Washington DC

Posted Oct 01, 2024

The job posting is for a Community Empowerment Specialist at TelevisaUnivision in Washington DC. The role involves leading day-to-day efforts for the CSR platform, supporting television and radio stations, and building relationships with community leaders. The company offers a wide range of benefits and is an equal opportunity employer.

Field Account Manager

Company: Forcepoint

Location: Washington DC

Posted Oct 01, 2024

Forcepoint is a cybersecurity company looking for a Field Account Manager to join their team. The job requires experience in sales, cybersecurity, and account management. The company is committed to diversity and inclusion and offers equal employment opportunities.

Lead UX/UI Designer

Company: Gucci

Location: Washington DC

Posted Oct 01, 2024

GEICO is looking for a Lead UXUI Designer to design high-quality solutions that put the customer at the center. The ideal candidate will be comfortable collaborating with business owners, engineers, and product management to lead design programs.

Windows Endpoint Systems Administrator

Company: The Aerospace Corporation

Location: Washington DC

Posted Oct 01, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is committed to providing an inclusive and diverse workplace, and offers a competitive compensation package and benefits.

Security Operations Analyst

Company: MassMutual

Location: Washington DC

Posted Oct 01, 2024

The job posting is for a Senior Security Operations Center SOC analyst position at MassMutual. The role involves advanced malware analysis, threat intelligence, and incident response. The ideal candidate has a bachelor's degree in cyber security, certifications, and experience with Python, PowerShell, and SIEM platforms.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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