Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Division Product Manager (FIELD)

Company: PulteGroup

Location: Washington DC

Posted Oct 01, 2024

PulteGroup is a FORTUNE 500 company and one of Americas top residential builders, committed to diversity and inclusion, with a vision to Build Consumer Inspired Homes and Communities to Make Lives Better.

Intacct Consultant

Company: Withum

Location: Washington DC

Posted Oct 01, 2024

Withum is a forward-thinking technology-driven advisory and accounting firm that encourages a work-life balance. They are looking for professionals who thrive in an entrepreneurial environment and want to specialize in management and technology challenges. The company offers a competitive benefits package and bonus program.

Sr. DevOps Engineer

Company: Red Gate Group

Location: Washington DC

Posted Oct 01, 2024

The job description is for a Sr DevOps Engineer to support the Defense Threat Reduction Agency in Reston, VA. The role involves developing and maintaining mission-critical IT systems, leading the design and development of DevOps tools, and mentoring junior developers.

Communication Analyst

Company: BLN24

Location: Washington DC

Posted Oct 01, 2024

BLN24 is a digital creative agency that supports the US Federal Government. They are looking for a Communication Analyst with experience in digital marketing, social media, and content creation. The company offers competitive benefits, flexibility, and opportunities for growth and development.

Desktop Engineer/Lead Systems Administrator

Company: Red Gate Group

Location: Washington DC

Posted Oct 01, 2024

The job description is for a Desktop EngineerLead Systems Administrator to support the Defense Threat Reduction Agency DTRA in Reston VA. The role involves providing technical leadership and support for protecting critical information systems and assets, and collaborating with team members to identify and resolve technical challenges.

Environmental Health & Safety Specialist

Company: The Aerospace Corporation

Location: Washington DC

Posted Oct 01, 2024

The Aerospace Corporation is seeking an EHS Specialist to manage and implement Occupational Safety and Environmental programs. The job requires a bachelor's degree in occupational health and safety or a related field with a minimum of 1 year of experience. The company offers a range of benefits, including comprehensive health care, paid holidays, and professional growth and development programs.

Conference Technology Team Lead

Company: Crowell & Moring

Location: Washington DC

Posted Oct 01, 2024

The job description is for a Conference Technology Team Lead at Crowell amp Moring LLP. The role involves administering technical and operational support for audiovisual equipment, providing conference technology support, and maintaining conference room technology equipment. The job requires advanced technical skills, experience with video conferencing technologies, and ability to communicate clearly and effectively.

Solution Architect

Company: KeenLogic

Location: Washington DC

Posted Oct 01, 2024

KeenLogic is seeking a skilled Documentum xCP Developer to work on a federal government project. The candidate will design and deliver ECM solutions, collaborate with stakeholders, and ensure successful implementation.

Senior Staff Software Engineer - Networking (REMOTE)

Company: GEICO

Location: Washington DC

Posted Oct 01, 2024

GEICO is seeking an experienced Cloud Network Software Engineer to design and develop high-performance software-defined network platform. The ideal candidate will have in-depth experience with network protocols and SDN technologies and their applications in business settings.

Program Manager (Remote)

Company: Steel Point Solutions

Location: Washington DC

Posted Oct 01, 2024

Steel Point Solutions is a company that offers integrated business solutions to government and commercial enterprises. They are seeking an experienced Program Manager to establish and lead program management offices and provide advisory and administrative support services to public sector entities.

Principal Engineer, Operations Research Analyst (R2689)

Company: Shield AI

Location: Washington DC

Posted Oct 01, 2024

Shield AI is building an Operations Analysis team to support development and deployments. The team will provide rigorous analytical products to guide product development and convince customers of their value. The Operations Analysis expert will interface with stakeholders, design math and physics analyses, and lead studies to support requirements definitions and operational effectiveness.

Social Media Specialist

Company: BLN24

Location: Washington DC

Posted Oct 01, 2024

BLN24 is a digital creative agency that supports the US Federal Government. They are looking for a Social Media Specialist to join their team. The role involves developing and implementing social media strategies, creating engaging content, and analyzing performance metrics.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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