Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

IT Business Analyst II – Scrum Master

Company: GAMA-1 Technologies

Location: Washington DC

Posted Oct 01, 2024

The job posting is seeking a qualified IT Business Analyst II Scrum Master to join a team in supporting a large-scale government program. The candidate must have experience in leading by example, instilling lean agile practices, and guiding with a system-thinking mindset to achieve higher productivity.

SAP Functional Analyst - MUST BE US Citizen with Active Secret Clearance

Company: EDC Consulting

Location: Washington DC

Posted Oct 01, 2024

EDC Consulting is a small business provider of enterprise solutions and strategic business support to the Federal Government. They offer a rich corporate culture with driven and determined leadership in a dynamic environment.

Change Implementation Specialist

Company: Technical Assent

Location: Washington DC

Posted Oct 01, 2024

Technical Assent is seeking a Change Implementation Specialist to work on government programs. The successful candidate will have experience in change management, project management, and communication. The company offers a competitive benefits package and a remote work option.

Sr. Tech Portfolio Manager

Company: GEICO

Location: Washington DC

Posted Oct 01, 2024

GEICO is seeking a Senior Tech Portfolio Manager to join the Field Engineering team. The ideal candidate thrives in a collaborative dynamic environment and can adapt quickly to meet the needs of our stakeholders.

Cloud System Engineer I

Company: GAMA-1 Technologies

Location: Washington DC

Posted Oct 01, 2024

The job posting is seeking a Cloud Systems Engineer I to support a growing Cloud Services practice. The ideal candidate will have hands-on experience administering cloud technologies and will work directly with multiple teams and business units to understand business needs and translate those to IT business capabilities.

Principal Data Engineer

Company: Lovelytics LLC

Location: Washington DC

Posted Oct 01, 2024

Lovelytics is seeking an accomplished Databricks Certified Principal Consultant with expertise in delivering strategic Databricks and data engineering solutions. The role involves designing end-to-end data pipelines, architecting data lakes and warehouses, and collaborating with stakeholders to translate business requirements into technical specifications.

Commercial Operations Specialist

Company: LGC

Location: Washington DC

Posted Oct 01, 2024

The job description is for a Commercial Operations Specialist at LGC Biosearch Technologies, a leading global life science tools company. The role involves providing support to the commercial team, implementing Salesforce, and streamlining sales operations. The company values passion, curiosity, integrity, brilliance, and respect.

Senior Technical Project Consultant, Technology Consulting

Company: DelCor Technology Solutions

Location: Washington DC

Posted Oct 01, 2024

DelCor Technology Solutions is a privately held consulting firm that provides technology consulting and IT support to associations and nonprofits. They have a team of highly qualified and motivated individuals who are dedicated to their clients and employees. The company offers a range of benefits and perks to its employees, including PTO, health insurance, and professional development opportunities.

Staff Software Engineer - Networking (REMOTE)

Company: GEICO

Location: Washington DC

Posted Oct 01, 2024

GEICO is seeking a Staff Engineer with expertise in network engineering, automation, and cloud systems. The role requires a strong understanding of network design, architecture, and security technologies. The company offers a competitive salary range, benefits, and a total rewards program.

Informatics Data Scientist Lead

Company: Prometheus Federal Services (PFS)

Location: Washington DC

Posted Oct 01, 2024

The job posting is for an Informatics Data Scientist Lead at Prometheus Federal Services, responsible for developing and maintaining Python codebase, focusing on ETL processes and bioinformatics pipelines. The role requires technical expertise in data science and bioinformatics, with a strong emphasis on Python programming, data processing, and high-performance computing.

Firewall Engineer

Company: CACI International Inc

Location: Washington DC

Posted Oct 01, 2024

CACI is seeking TSSCI-cleared Firewall Engineers to join their Network Security Services team. The role involves working with leading-edge technologies, designing and implementing network security solutions, and collaborating with corporate and customer leadership.

Staff Engineer - Networking (REMOTE)

Company: GEICO

Location: Washington DC

Posted Oct 01, 2024

The job description is for a Staff Engineer position at GEICO, responsible for designing, developing, and troubleshooting high-quality SDN solutions for next-gen network hardware. The ideal candidate will have in-depth experience with network protocols and SDN technologies, and will lead the strategy and execution of a technical roadmap.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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