Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Director, Office of Information Technology and Data Services (Chief Technology Officer)

Company: Department of Transportation - Federal Highway Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Director is responsible for providing support to the DOT Chief Information Officer CIO and serves as the accountable executive for managing and overseeing FHWAs mission Information Technology IT resources.

Senior Identity Access Manager Engineer ( Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Sep 30, 2024

Fannie Mae is a flexible hybrid company that offers a range of benefits and opportunities for growth. The company is committed to fostering a diverse and inclusive workplace and is looking for a Senior Identity Access Manager Engineer to join its team.

Lead Financial and Audit Analyst / Foreign Military Sales #24274

Company: Aeyon

Location: Washington DC

Posted Sep 30, 2024

The job description is for a Financial Management position in the F35 Joint Program Office. The role involves managing financial data, creating visualizations, and working with stakeholders. The job requires experience with various platforms and systems, as well as a bachelor's degree.

Senior Counsel to the Inspector General (Legislative Affairs)

Company: Department of Energy - Department of Energy - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Department of Energy Office of Inspector General is seeking a highly qualified individual to fill its Senior Counsel for Legislative Affairs position. The role involves supporting the mission of strengthening the integrity, economy, and efficiency of the Department's programs.

Environmental Protection Specialist

Company: Department of Homeland Security - Immigration and Customs Enforcement

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This is a job posting for a nonbargaining unit position in the Department of Homeland Security's Immigration and Customs Enforcement Office of Assets and Facilities Management in Washington, D.C.

MF Risk - Risk Analysis - Lead Associate (Flexible-Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Sep 30, 2024

Fannie Mae is a company that helps make homes possible for millions of people. The job description is for a Risk Analysis Lead Associate role that involves monitoring and identifying risks, analyzing data, and leading teams. The company offers a flexible work environment, competitive salary, and comprehensive benefits package.

Advanced Practice Nurse (Administrative)

Company: Court Services and Offender Supervision Agency for DC - Court Services and Offender Supervision Agency for DC - Agency Wide

Location: Washington DC

Posted Sep 30, 2024

The position is located in the Office of Behavioral Interventions, overseeing evidence-based assessments, evaluations, and cognitive behavior interventions to mitigate recidivism risk factors and sustain positive change.

Media Content Manager

Company: Other Agencies and Independent Organizations - Peace Corps

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The position is located in the Office of Communications at Peace Corps headquarters in Washington DC. The incumbent reports directly to the Deputy Director of Communications and manages the agency's digital content team.

Mechanical Engineer

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The position is located in the Architect of the Capitol AOC Utilities and Power Plant Operations, providing a unique opportunity to support the mission and serve as a Mechanical Engineer.

Senior IAM Engineer (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Sep 30, 2024

Fannie Mae is a flexible hybrid company that offers a range of benefits and opportunities for growth. The company is committed to fostering a diverse and inclusive workplace and is looking for a Senior Identity Access Manager Engineer to join its team.

Information Technology Specialist (SysAdmin)

Company: Other Agencies and Independent Organizations - Smithsonian Institution

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Smithsonian Institution is a large museum complex with 21 museums and the National Zoo. The National Museum of African American History and Culture is a national museum for the study and exhibition of African American history and culture.

Senior Manufacturing Engineer, Intelligence Systems

Company: Anduril

Location: Washington DC

Posted Sep 30, 2024

Anduril Industries is a defense technology company that is seeking a Manufacturing Engineer to join their team. The company is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military. The role involves owning manufacturing of Anduril's intelligence systems, providing design for manufacturability and assembly feedback, and developing novel tooling solutions.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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