Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Administrative Services Specialist

Company: Department of Labor - Office of the Assistant Secretary for Administration and Management

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Office of the Chief Information Officer OCIO is a customer service organization dedicated to providing information technology IT solutions and leadership to advance DOLs mission.

General Physical Scientist

Company: Department of the Treasury - Bureau of Engraving and Printing

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is located at Bureau of Engraving and Printing within the Office of Quality Operations. As a General Physical Scientist, you will utilize scientific knowledge and expertise to lead laboratory technical efforts, conduct independent studies, develop laboratory test methods and procedures, and work collaboratively with other Offices and external stakeholders to support BEP's strategic objectives.

Senior Software Engineer-2

Company: Mastercard

Location: Washington DC

Posted Sep 30, 2024

The job posting is for a Senior Software Engineer position at Mastercard, requiring expertise in frontend frameworks, secure coding, and test-driven development. The company emphasizes inclusivity, diversity, and a culture of respect and collaboration.

Regional Sales Manager

Company: Netskope

Location: Washington DC

Posted Sep 30, 2024

Netskope is a cloud security company that has built a market-leading cloud security company and an award-winning culture. The company is committed to implementing equal employment opportunities and does not discriminate in employment opportunities or practices.

Operations Research Analyst

Company: Department of Transportation - Federal Aviation Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is for a Technical Analyst in the FAA's Office of Accident Investigation and Prevention, supporting the System Safety Management Transformation program.

Administrative Specialist

Company: Other Agencies and Independent Organizations - Federal Retirement Thrift Investment Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Federal Retirement Thrift Investment Board is looking for a highly qualified individual to serve as an Administrative Specialist.

Medical Assistant (MA-C)-Endo/Gastro-Full Time-Bellevue-Free training available

Company: Kaiser Permanente

Location: Bellevue, Washington

Posted Sep 30, 2024

The text describes a job opportunity for a Gastroenterology Technician at Kaiser Permanente. The company is committed to its employees, offering competitive wages with a recent 15% increase. The role involves assisting Gastroenterologists and RNs with colonoscopy and panendoscopy procedures, ensuring patient safety, and maintaining a clean and safe environment. The job requires a High School Diploma or GED, a Medical Assistant Certificate, and a Gastroenterology Technician Specialist Certificate within 6 months of hire. Preferred qualifications include six months of gastroenterology procedure experience and Advanced Cardiac Life Support.

Director, Directorate of Construction

Company: Department of Labor - Occupational Safety and Health Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is located in the US Department of Labor DOL Occupational Safety and Health Administration OSHA. All qualified applicants are encouraged to apply.

Supervisory Program Analyst

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The ideal candidate should have a strong knowledge of PA post award activities and policies, and be able to manage large nationwide complex disaster programs.

Program Analyst (RAT - Planner)

Company: Department of Transportation - Federal Aviation Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Office of Aerospace Medicine AAM develops and manages medical programs in support of Aviation Safety. The Regional Augmentation Team RAT supports the Office of Aerospace Medicine AAM regional program efforts.

Operations Specialist (Watch Officer) (Open to both U.S. Citizens and Federal Employees)

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is located in the Office of the Intelligence Security and Emergency Response S60 Operations Division Office of the Secretary Department of Transportation DOT. You will serve as a Watch Officer WO in the Transportation Operations Center TOC and will be responsible for monitoring the National Transportation System reporting on events and incidents and threats to the systems integrity.

Health Technician - Prosthetic/Orthotic Technician

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Sep 30, 2024

The positions are located within the Orthotics and Prosthetics Central Fabrication Laboratory at the VA Puget Sound Health Care System in Seattle, WA. Learn more about this agency.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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