Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Chief Counterintelligence and Export Control Section (Supvy Attorney-Advisor)

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Chief of the Counterintelligence and Export Control Section investigates and prosecutes cases affecting national security and foreign relations.

Supervisory Police Officer (Inspector)

Company: Department of the Treasury - U.S. Mint

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located at the US Mint Protection Department DC Field Office. As a Supervisory Police Officer Inspector, you will serve as second in command to the Field Chief of the United States Mint Police.

Aviation Safety Technician

Company: Department of Transportation - Federal Aviation Administration

Location: Spokane Valley, Washington Spokane Valley, Washington

Posted Sep 29, 2024

The incumbent serves as an Aviation Safety Technician, providing technical support to Aviation Safety Inspectors and the public, performing various certification, surveillance, and investigation duties.

IT Specialist

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located in the End User Support Section IT End User Services Division IT Partner Engagement Directorate Office of the Chief Information Officer. The position description number for this position is 060322. The salary range indicated reflects the locality pay adjustments for the Washington DC Metropolitan area.

Inspector General (IG)

Company: Other Agencies and Independent Organizations - Election Assistance Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Inspector General reports to the Chair of the US Election Assistance Commission and is responsible for leading the Office of the Inspector General program.

Principal Systems Engineer #208

Company: Legislative Branch - Senate

Location: Washington DC

Posted Sep 29, 2024

The Senate Sergeant at Arms is seeking a Principal Systems Engineer. The vacancy announcement and application can be found on the United States Senate Career Page.

PROGRAM ANALYST

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Sep 29, 2024

This flyer notifies interested applicants of anticipated vacancies and provides instructions on how to apply. It also notes that notice of result letters will not be sent to applicants who respond to the flyer.

IT Specialist ( Supervisory Network OPS Branch Chief)

Company: Department of the Army - Army National Guard Units

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This is a District of Columbia National Guard title 5 excepted service position. It is part of the G6 District of Columbia National Guard under Position Description Number T5234000. This is not a remote position.

Systems Engineer

Company: Department of Homeland Security - Immigration and Customs Enforcement

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This is a job posting for a nonbargaining unit position in the Department of Homeland Security Immigration and Customs Enforcement Office of Investment and Program Accountability in Washington, D.C.

Utility Systems Operator Worker Trainee

Company: Department of the Navy - Naval Facilities Engineering Systems Command

Location: Bangor, Washington Bangor, Washington

Posted Sep 29, 2024

This flyer notifies interested applicants of anticipated vacancies and provides instructions on how to apply. It also notes that notice of result letters will not be sent to applicants who respond to the flyer.

Food Service Worker-Dishwasher

Company: Department of the Navy - Commander, Navy Installations

Location: Bremerton, Washington Bremerton, Washington

Posted Sep 29, 2024

The incumbent will perform various duties related to cleaning and maintaining dishes, including removing soiled dishes, pre-rinsing, and loading them into the dishwasher.

Legal Assistant (OA)

Company: Department of Labor - Office of the Secretary of Labor

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located in the Office of the Consolidated Adjudicatory Boards, which are independent quasijudicial bodies with jurisdiction to hear and decide appeals from decisions from the lower administrative bodies within the Department of Labor.

Frequently Asked Questions

What are the typical salary ranges for tech support roles by seniority?
Entry‑level Tier 1 support: $45k‑$60k. Mid‑level Tier 2: $60k‑$80k. Senior Tier 3 or Support Engineer: $80k‑$110k. Specialist or Architecture level: $90k‑$130k. Manager/Director: $110k‑$150k. These ranges vary by region and industry.
What skills and certifications are most valuable for a tech support career?
Core skills: ticketing system (Zendesk, ServiceNow), OS troubleshooting (Windows, Linux), networking fundamentals, cloud platform knowledge (AWS, Azure, GCP), scripting (Python, PowerShell), and communication. Certifications: CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Azure Fundamentals, AWS Certified Cloud Practitioner, VMware Certified Professional.
Is remote work common in technical support positions?
Yes. Over 60% of support roles at SaaS and cloud companies offer full‑remote or hybrid options, with flexible hours to cover 24/7 support shifts and global customer bases.
What career progression paths exist within technical support?
Typical trajectories: Helpdesk Agent → Support Engineer → Solutions Engineer → Technical Account Manager → Support Manager/Director. Engineers may also move into product management, automation engineering, or cybersecurity specialist roles, leveraging their troubleshooting expertise.
What industry trends are shaping the future of technical support?
Key trends include AI‑powered ticket triage, automation of routine tasks, remote monitoring with SaaS tools, focus on security incident response, and a shift toward proactive support for cloud‑native and hybrid environments. Companies are also increasing investment in customer success metrics (CSAT, NPS) to drive support quality.

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