Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Sr. Manager, Sales - PubSec

Company: Twilio

Location: USA

Posted Dec 16, 2025

This role involves leading Twilio's public sector sales team to drive revenue and social impact, requiring strategic leadership and technical expertise. Compensation ranges from $155k to $216k based on location.

Staff Engineer - Monopoly GO!

Company: Scopely

Location: USA

Posted Dec 16, 2025

Scopely is seeking a Staff Engineer to join their Monopoly GO game team, emphasizing innovation, global collaboration, and a diverse work environment. The role involves developing features, ensuring technical performance, and contributing to a game enjoyed by millions. The company highlights inclusive practices, equal opportunities, and competitive compensation.

Staff Software Engineer - Structure

Company: Webflow

Location: USA

Posted Dec 16, 2025

Webflow seeks a Staff Software Engineer to contribute to their innovative platform, offering equity, comprehensive benefits, and a remote-first culture focused on empowerment and inclusivity.

Sales Development Representative (Outbound)

Company: Hostaway

Location: UK

Posted Dec 16, 2025

Hostaway, a successful SaaS startup, seeks a remote Sales Development Representative in the UK. The role offers competitive pay, equity, and growth opportunities in a dynamic, remote-friendly environment.

VIP Relationship Manager

Company: Kraken

Location: UK,Australia,Switzerland,Hong Kong,Germany,Ireland

Posted Dec 16, 2025

Kraken emphasizes crypto innovation and global adoption, seeking passionate candidates to join their mission-driven team focused on financial freedom and industry leadership.

Senior Product Manager

Company: MariaDB plc

Location: Bulgaria

Posted Dec 16, 2025

MariaDB is making a significant impact globally, powering applications used by billions. The role seeks a Product Manager to drive strategy for distributed databases and high-availability solutions, emphasizing technical expertise and community collaboration. The company values diversity and innovation while offering hybrid work arrangements.

Corporate Marketing Events Analyst

Company: InvGate

Location: Argentina

Posted Dec 16, 2025

InvGate seeks a Corporate Marketing Events Analyst to support growth through event planning, stakeholder collaboration, and brand initiatives. The role involves coordinating global events, supporting sales/HR, and enhancing employer branding. Benefits include career development, remote work reimbursement, and a fixed bonus for gastronomy-related purchases.

Senior PSIRT Security Engineer

Company: GitLab

Location: EMEA

Posted Dec 16, 2025

This job description outlines a role within GitLab's Product Security Incident Response Team (PSIRT), focusing on vulnerability analysis, collaboration with engineering teams, and managing coordinated vulnerability disclosure programs. It details responsibilities like vulnerability validation, remediation support, and security improvement initiatives, along with required skills in security research, programming, and communication.

Senior Enterprise Account Executive - Health Plans

Company: H1

Location: Remote

Posted Dec 16, 2025

H1's mission is to provide equitable healthcare through data and AI, offering roles like Enterprise Account Executive with competitive compensation and a focus on diversity. The company emphasizes innovation and impactful work in healthcare.

Senior Product Manager

Company: MariaDB plc

Location: Croatia

Posted Dec 16, 2025

MariaDB is making a significant global impact with its database solutions. The role of a Product Manager is crucial for driving innovation in distributed systems and high availability solutions, requiring technical expertise and collaboration with communities and partners.

Solution Architect - Ecosystems

Company: GitLab

Location: Asia,Australia

Posted Dec 16, 2025

This job description outlines the role of an Ecosystem Solutions Architect at GitLab, focusing on guiding partners through technical activation, collaboration with cross-functional teams, and driving partner-led growth while maintaining expertise in GitLab technologies.

Customer Success Manager

Company: Elicit

Location: USA

Posted Dec 16, 2025

Elicit is an AI research assistant with a mission to enhance reasoning and decision-making across multiple fields. The company has achieved strong product-market fit and seeks experienced professionals to drive enterprise growth. The role involves customer success, onboarding programs, and collaboration with sales teams. Benefits include competitive compensation, flexible work arrangements, and professional development opportunities.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages