Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Channel Manager

Company: Yubico

Location: USA

Posted Dec 16, 2025

Yubico promotes secure login solutions globally, offering competitive benefits and a collaborative culture. They seek a Channel Manager to expand cybersecurity partnerships.

Staff Fullstack Engineer - Reservation Management

Company: Airbnb

Location: USA

Posted Dec 16, 2025

This job posting highlights opportunities to lead engineering initiatives, collaborate with cross-functional teams, and drive product innovation at Airbnb. The role emphasizes scalable development, mentorship, and contributing to inclusive tech practices. Remote work options are available with potential in-office requirements.

Data Engineer - Data Platform

Company: Kraken

Location: Remote

Posted Dec 16, 2025

Kraken promotes a mission-driven culture focused on crypto innovation and global adoption. They seek skilled Data Engineers to build scalable data systems, emphasizing security, education, and client support. The company values diversity and equal opportunity, encouraging passionate candidates to apply.

Brand Operations Manager

Company: Glitch Productions

Location: USA

Posted Dec 16, 2025

Glitch Productions, an Australian animation studio with 17M subscribers, seeks a Brand Operations Manager to streamline brand workflows. The role involves cross-department coordination, asset management, and campaign planning. The company emphasizes creativity, innovation, and a supportive work environment.

People Operations Associate

Company: Kraken

Location: UK,Canada,Portugal,Ireland,Cyprus

Posted Dec 16, 2025

Kraken promotes its mission to advance crypto adoption through a global, diverse team committed to innovation and financial inclusion. The company emphasizes its industry-leading security, education, and client support while offering remote job opportunities with a focus on HR operations and cultural values.

Customer Support Specialist

Company: HubSpot

Location: Colombia

Posted Dec 16, 2025

This job description outlines the role of a Customer Support Specialist at HubSpot, including responsibilities like resolving customer issues, collaborating with teams, and providing technical support. It highlights required skills such as fluency in English and Spanish, a growth mindset, and technical curiosity. The onboarding process is detailed, emphasizing training and development opportunities.

Senior Manager - Developer Advocacy

Company: GitLab

Location: Remote

Posted Dec 16, 2025

This role as Senior Manager Developer Advocacy at GitLab combines team leadership with technical advocacy, focusing on creating content, engaging communities, and shaping product strategy. The position emphasizes driving adoption through technical content, deepening community engagement, and influencing product direction with a global team.

Lead Software Engineer - ICHRA

Company: Gravie

Location: USA

Posted Dec 16, 2025

Gravie seeks a Lead Software Engineer to innovate healthcare solutions. The role involves leading engineering teams, mentoring, and improving CICD processes. The company offers competitive salaries, unique benefits, and a mission-driven environment.

Senior Contract Support Specialist

Company: Blue Water Thinking

Location: USA

Posted Dec 16, 2025

Blue Water Thinking emphasizes values like integrity and customer service, supporting federal clients with innovative solutions. They seek Senior Contract Support Specialists for acquisition roles, highlighting teamwork and mission-driven goals.

Security Consultant - SIEM L3

Company: IBM

Location: Mumbai, IN

Posted Dec 16, 2025

This text describes a career in IBM Consulting focused on cybersecurity roles with opportunities to work on hybrid cloud and AI initiatives, requiring technical expertise in platforms like XSOAR, XDR, and XSIAM. It emphasizes career growth, innovation, and collaboration with global clients.

Software Engineer (Frontend)

Company: Cyberhaven

Location: Europe

Posted Dec 16, 2025

This job description highlights opportunities to work on advanced SaaS product development with modern tech stacks, collaborate with industry leaders, and contribute to innovative data security solutions. The role emphasizes technical challenges, user experience improvements, and career growth within a well-funded company.

Vice President Customer Support

Company: Vultr

Location: Remote

Posted Dec 16, 2025

Vultr is a leading cloud infrastructure company with global reach, offering scalable solutions and robust employee benefits.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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