Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Senior Manager - Technical Solutions / Quantum Computing

Company: Quantinuum

Location: USA

Posted Dec 15, 2025

Quantinuum seeks a Senior Manager Technical Solutions to drive quantum computing initiatives. The role offers a competitive salary, benefits, and opportunities to shape the future of quantum technology.

Intermediate Site Reliability Engineer - Database Operations

Company: GitLab

Location: EMEA

Posted Dec 15, 2025

This job description outlines a Site Reliability Engineer role focused on managing PostgreSQL infrastructure, automation, and scalability for GitLab's platform. The position emphasizes collaboration, system reliability, and impactful contributions to a large-scale open-source SaaS environment.

Staff - Software Engineer (L4)

Company: Twilio

Location: USA

Posted Dec 15, 2025

Twilio seeks a Staff Software Engineer for their Data Substrate team, focusing on scalable data solutions and mentoring. Requirements include expertise in distributed systems and big data technologies. The role is remote, with competitive compensation and benefits.

Senior Software Developer - Marketing

Company: Jane App

Location: Canada

Posted Dec 15, 2025

This job posting highlights Jane's mission to simplify healthcare through technology, offering remote work flexibility, growth opportunities, and a collaborative culture. The role emphasizes impact on healthcare professionals' lives, with competitive compensation and a focus on innovation and inclusivity.

Senior DevOps Engineer

Company: Inkitt

Location: Remote Mexico City

Posted Dec 15, 2025

Inkitt is a rapidly growing tech-driven publishing company leveraging AI and cloud infrastructure, offering roles in cloud infrastructure and data management with a focus on innovation and scalability.

Staff Engineer - Ads Privacy

Company: Reddit

Location: USA

Posted Dec 15, 2025

The text describes a Staff Engineer role at Reddit's Ads Privacy team, emphasizing opportunities to build technical infrastructure for privacy compliance and scalable data solutions. It highlights collaboration across teams, mentorship, and benefits like healthcare, equity, and flexible work arrangements.

Director of Education (EDU) Sales

Company: Guidebook

Location: USA

Posted Dec 15, 2025

Guidebook is a powerful event management platform used globally to create mobile apps for events, campuses, and training. The company emphasizes connecting people and values balance, togetherness, and fun. They seek a Director of Education Sales to drive revenue growth in higher education, offering competitive compensation, remote work flexibility, and a strong company culture.

Quantum Technical Solutions Account Executive (Lead)

Company: Quantinuum

Location: USA

Posted Dec 15, 2025

Quantinuum seeks a Technical Solutions Account Executive with quantum computing expertise. The role involves leading complex projects and offers competitive compensation, benefits, and a dynamic work environment.

Gerente Sr Tecnologia

Company: Skydropx - Frenet

Location: Remote

Posted Dec 15, 2025

This job description outlines leadership responsibilities for software engineering teams, including strategy alignment, team management, agile practices, and technical decision-making. It emphasizes metrics-driven decision making, process improvement, and requirements for experienced professionals with expertise in Microsoft technologies and scalable systems.

Senior Data Engineer

Company: Zencore

Location: Latin America

Posted Dec 15, 2025

Zencore is a fast-growing company seeking experienced data engineers to help customers transition to Google Cloud. They emphasize collaboration, innovation, and offer competitive benefits in a remote environment.

Site Reliability Engineer

Company: Podium

Location: Remote

Posted Dec 15, 2025

The job posting outlines a Site Reliability Engineer role with responsibilities in system reliability, collaboration, and oncall duties. It lists required experience in technologies like Kubernetes and AWS, along with benefits like healthcare and vacation time.

Senior Software Engineer Platform

Company: Omada Health

Location: USA

Posted Dec 15, 2025

Omada Health seeks an experienced engineer to contribute to their mission of inspiring lifelong health. The role involves designing scalable infrastructure and collaborating across teams. The position offers impactful work in digital health programs with opportunities for growth and innovation.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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