Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Werkstudent - FSS (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This job posting from IBM Client Innovation Center Germany describes a consulting role involving technical expertise delivery to public and private sector clients. Responsibilities include project management support, team collaboration, documentation, and project controlling. Requirements include academic qualifications, Microsoft Office proficiency, strong communication skills, and bilingual abilities.

PROCESS DELIVERY SPECIALIST-LEAD TO CASH

Company: IBM

Location: Gurgaon, IN

Posted Dec 15, 2025

This job description highlights a career in IBM Consulting focused on global client collaboration, digital transformation, and impactful work with innovative companies. It emphasizes growth opportunities, mentorship, and responsibilities in accounts receivable management with advanced technologies.

Project Manager-SAP HANA

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This job description outlines a Project Manager role at IBM Consulting, requiring expertise in project management, technical skills, and experience with SAP implementations. The position involves managing complex projects, client relationships, and traveling within India. Educational qualifications and certifications like PMP/ITIL are preferred.

Developer Processor Development (m/w/x)

Company: IBM

Location: Ehningen, DE

Posted Dec 15, 2025

IBM seeks a Developer mfx to innovate in high-performance computing, emphasizing collaboration and expertise in digital circuits and hardware development. The role involves designing cutting-edge processor architectures and optimizing systems for future technological challenges.

Package Consultant-SAP HANA SCM SD

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

The text describes a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients, technical expertise in SAP systems, and opportunities to drive innovation. It outlines responsibilities like project leadership, technical integration, and required skills in SAP configurations and business process integration.

Solution Architect-Data Platforms

Company: IBM

Location: Hyderabad, IN

Posted Dec 15, 2025

This job description outlines a role in IBM Consulting's delivery centers focusing on data platform design, cloud technologies, and customer collaboration. Responsibilities include solution architecture, presales support, and technical implementation. Required expertise spans data engineering, Azure cloud platforms, and big data technologies.

Client Availability Leader for Banking Client (m/f/x)

Company: IBM

Location: Hamburg, DE

Posted Dec 15, 2025

The text describes a job role for a Client Availability Leader, outlining responsibilities such as providing IT availability leadership, managing service deliverables, and supporting client collaboration. It lists required and preferred qualifications, including technical expertise, experience in IBM systems, and language skills.

Industry Consultant-Telecommunications

Company: IBM

Location: New Delhi, IN

Posted Dec 15, 2025

This job description outlines a role at IBM Consulting involving technical expertise, team leadership, and innovation in delivering solutions to clients. It highlights opportunities for skill development, cross-disciplinary work, and industry-specific knowledge growth.

Technical Support Professional

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This job description seeks a technically skilled QA Engineer with experience in test automation and collaboration across development teams. The role involves designing test plans, maintaining automated frameworks, and ensuring software quality through defect tracking and SDLC alignment. Requirements include 23 years of software testing experience, familiarity with QA methodologies, and proficiency in automation tools like Selenium and Postman.

Senior Quality Engineer

Company: IBM

Location: Brno, CZ

Posted Dec 15, 2025

IBM Software seeks a Senior Quality Engineer to contribute to innovative AI-powered solutions, emphasizing collaboration, quality standards, and growth opportunities in a dynamic team environment.

Data Engineer - Data Platform

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 15, 2025

This text describes a career in IBM Consulting, emphasizing long-term client relationships, collaboration with industry visionaries, and opportunities for growth. It highlights technical expertise in data engineering, Python, and big data technologies, while promoting a culture of innovation and continuous learning.

Quote to cash Intern

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

The role supports sales execution and compliance, emphasizing collaboration and client experience. It offers growth opportunities and a focus on innovation through tools like Watsonx.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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