Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Principal Product Manager - Search

Company: Mapbox

Location: USA

Posted Dec 12, 2025

Mapbox is a leading location platform offering tools for businesses and developers. They seek a Principal Product Manager to drive innovation in geospatial solutions, emphasizing collaboration and customer success.

Account Executive - Government & Healthcare

Company: Canva

Location: UK

Posted Dec 12, 2025

This job description highlights a senior sales role at Canva focused on expanding enterprise solutions for UK government agencies. The position offers opportunities to work on impactful projects with a supportive team, along with benefits like equity packages, flexible leave, and a collaborative work environment.

Salesforce Technical Architect

Company: Guidehouse

Location: USA

Posted Dec 12, 2025

This job posting seeks a Salesforce Solution Architect with expertise in public sector and enterprise implementations, requiring 14+ years of experience and specific certifications. The role involves designing solutions, leading projects, and collaborating with teams, with compensation ranging from $171,000 to $285,000. Guidehouse offers competitive benefits, career development opportunities, and a supportive work environment.

AI Engineer

Company: Guidehouse

Location: USA

Posted Dec 12, 2025

This job posting outlines a Software Development and AI Engineering role with responsibilities including AI application development, cloud platform management, and collaboration with cross-functional teams. It highlights competitive compensation, comprehensive benefits, and opportunities for growth, while also detailing technical requirements and security clearance expectations.

Staff Software Engineer

Company: Visa

Location: Brazil

Posted Dec 12, 2025

Pismo is a technology company founded in 2016 that provides cloud-based solutions for banking and fintech, collaborating with Visa to address legacy system challenges. The job description highlights remote opportunities requiring expertise in Java/Golang, AWS, and microservices architecture with a focus on security and compliance.

Program Manager

Company: ReflexAI

Location: USA

Posted Dec 12, 2025

ReflexAI seeks a Program Manager to lead a global social impact initiative, offering competitive compensation, remote flexibility, and opportunities to drive innovation in AI-driven solutions. The role emphasizes cross-functional collaboration, strategic leadership, and alignment with core values of impact and inclusion.

Senior Agile Scrum Master

Company: Blackbaud

Location: India

Posted Dec 12, 2025

This job description outlines a Scrum Master role focused on agile project management and SAFe practices. The position emphasizes collaboration, continuous improvement, and delivering high-quality solutions. It highlights a supportive agile environment, flexible work arrangements, and opportunities for professional growth.

Compliance & Legal Officer

Company: Gcore

Location: Poland,Lithuania,Cyprus

Posted Dec 12, 2025

Gcore seeks a Compliance and Legal Officer to manage regulatory compliance, data protection, and legal operations. The role involves working with global partners and ensuring adherence to EU, US, and UK regulations. Benefits include flexible work and global opportunities.

Vice President of Sales

Company: Alopex Powered by ShiFox

Location: USA

Posted Dec 12, 2025

This job posting highlights a leadership opportunity in a growing remote care management organization with competitive compensation, flexibility, and impactful roles. The position offers remote work flexibility, collaborative culture, and direct influence on company growth, attracting candidates with strong sales and leadership experience.

Senior Product Researcher / Senior UX Researcher

Company: ApprovalMax Limited

Location: Serbia

Posted Dec 12, 2025

ApprovalMax is growing with a £10 million investment, expanding its Money Out automation capabilities and seeking product research professionals. The company emphasizes automation, compliance, and scaling while offering competitive benefits and remote work flexibility.

Data Architect

Company: Magnet Forensics

Location: USA

Posted Dec 12, 2025

Magnet Forensics promotes itself as a global leader in digital forensics with innovative solutions for crime fighting and national security. The job posting for a Data Architect emphasizes strategic leadership, technical expertise, and collaboration across platforms. The company highlights competitive compensation, inclusive values, and opportunities for growth while maintaining a strong commitment to diversity and operational excellence.

Power Automate Desktop Specialist

Company: Data Meaning

Location: USA

Posted Dec 12, 2025

This job posting seeks a Power Automate Desktop Specialist to design, develop, and deploy RPA solutions that streamline manual processes. The role involves migrating RPA solutions from legacy platforms, integrating systems, and supporting adoption across teams. Qualifications include a bachelor's degree, Microsoft certification, and experience with RPA migration. Preferred skills include knowledge of Power Apps, Power BI, and other RPA tools. The position emphasizes collaboration, innovation, and delivering high-quality automation solutions in a global team environment.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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