Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Software Engineer - Distributed Systems

Company: Figma

Location: USA

Posted Dec 12, 2025

This job description highlights a Software Engineer role at Figma focusing on infrastructure design and distributed systems. It emphasizes collaboration, scalability, and innovation while outlining requirements for experienced engineers and benefits like equity, competitive compensation, and remote work flexibility.

Strategic Programs Director

Company: ‎ConnectWise

Location: USA

Posted Dec 12, 2025

The Director of Strategic Programs role involves strategic alignment, operational governance, program leadership, and executive partnership. Key responsibilities include driving strategic priorities, managing cross-functional initiatives, and enabling data-driven decisions through governance frameworks and reporting.

Senior Software Developer - Booking

Company: Jane App

Location: Canada

Posted Dec 12, 2025

Jane is seeking a Senior Software Developer to build and scale their booking platform, emphasizing collaboration, growth, and impact on healthcare. The role offers remote flexibility, competitive compensation, and a mission-driven environment with opportunities for professional development.

Customer Support Manager

Company: Maven

Location: USA

Posted Dec 12, 2025

Maven is transforming postgraduate education with expert-led courses and high engagement rates, seeking a support manager to scale operations as they grow rapidly. The role offers ownership of customer operations, collaboration with key stakeholders, and opportunities to shape the company's future.

Senior Program Manager - Brand Operations

Company: Webflow

Location: USA

Posted Dec 12, 2025

Webflow seeks a Senior Program Manager to build operational infrastructure for Brand Marketing, offering growth opportunities and strategic influence. The role emphasizes scalability, cross-functional collaboration, and financial acumen, with competitive compensation and remote-first flexibility.

Senior Web Strategist

Company: Typeform

Location: UK

Posted Dec 12, 2025

This job description outlines a remote role focused on transforming Typeform's web function through optimization, technical improvements, and cross-functional collaboration. Responsibilities include leading CRO initiatives, managing publishing workflows, and enhancing site performance while aligning with SEO and data teams.

Front-End Engineer (Senior/ Staff)

Company: Equilibrium Energy

Location: USA

Posted Dec 12, 2025

Equilibrium seeks a Frontend/FullStack Engineer to innovate in renewable energy software, shaping scalable solutions for complex power systems. The role involves strategic decisions, collaboration across teams, and leveraging AI tools to build a resilient grid.

Energy Analyst (Staff / Sr Staff)

Company: Equilibrium Energy

Location: USA

Posted Dec 12, 2025

The Energy Analyst role focuses on advancing data systems to empower teams, requiring expertise in energy markets, SQL, Python, and collaboration skills. The position emphasizes data engineering, quality assurance, and aligning with clean energy goals while working across technical and business domains.

Software Engineer (L5) - Ads Identity, Signals & Audiences - Advertiser User Engagement Signals

Company: Netflix

Location: USA

Posted Dec 12, 2025

Netflix highlights its leading entertainment service with over 300 million members, introduces an ad-supported tier, and outlines a Software Engineer role with competitive compensation and comprehensive benefits, emphasizing privacy and diversity.

Client Relations Specialist

Company: UZ Marketing (US Company)

Location: Latin America

Posted Dec 12, 2025

This job offers competitive pay, big bonuses, and paid training with no experience required. Remote work is available, and there are clear paths for advancement and performance-based rewards.

Data Recruiter

Company: Stripe

Location: USA

Posted Dec 12, 2025

Stripe enables online payments globally, aiming to boost internet GDP. They seek a collaborative Tech Recruiter with growth mindset and data-driven skills to scale their Data team.

SMB Customer Success Manager

Company: Newsela

Location: USA

Posted Dec 12, 2025

The role offers impactful work in education with opportunities for growth, data-driven strategies, and competitive compensation. Benefits include remote work, professional development, and a supportive environment.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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