Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Full Stack Software Engineer (L5) - Game Developer Tools

Company: Netflix

Location: USA

Posted Dec 11, 2025

Netflix is hiring for a Games Developer Tools Engineer role, detailing responsibilities, qualifications, and company culture. The position emphasizes fullstack development, developer tools, and end-to-end ownership. The company highlights diversity and inclusion, with a compensation structure based on annual salary.

Staff Financial Analyst - Corporate Finance

Company: Mozilla

Location: Canada

Posted Dec 11, 2025

Mozilla's mission to improve the internet through open-source innovation is highlighted, with a job role emphasizing financial analysis and collaboration, offering competitive benefits and a supportive work environment.

Sr Principal Product Management

Company: Twilio

Location: USA

Posted Dec 11, 2025

This job posting seeks a Senior Principal Product Manager for Twilio's AI infrastructure team, outlining responsibilities in defining product strategy, collaborating with engineering teams, and driving AI capabilities. It details qualifications, compensation ranges, and benefits, emphasizing remote work and travel requirements.

Sr Product Manager - Opt-In Rewards

Company: Kraken

Location: Poland

Posted Dec 11, 2025

Kraken promotes its mission-driven approach to crypto innovation, emphasizing global adoption, financial freedom, and a diverse, skilled team. The company highlights its focus on security, education, and client support while seeking passionate candidates for roles in product strategy and rewards programs.

Director - Federal Sales

Company: Figma

Location: USA

Posted Dec 11, 2025

Figma seeks a Director Federal Sales to lead expansion into the public sector, requiring 15+ years in federal sales and management. The role involves strategy development, relationship building, and performance metrics. Benefits include competitive compensation, equity, and remote work options.

Success Specialist

Company: Fortive

Location: USA

Posted Dec 11, 2025

The text describes a role focused on managing contractor relationships, utilizing CRM tools, and fostering collaboration across teams. It emphasizes communication skills, travel requirements, and the importance of contractor satisfaction while outlining specific responsibilities and qualifications.

Senior Software Engineer - Frontend

Company: Tines

Location: Remote

Posted Dec 11, 2025

This role offers opportunities to shape technical direction and product development in a supportive, collaborative environment with a focus on impactful, sustainable work.

Blackbaud Advisory+ Consultant - Education Management (K-12 & Higher Education)

Company: Blackbaud

Location: USA

Posted Dec 11, 2025

This text describes a job role for a Blackbaud Advisory+ Consultant, outlining responsibilities such as providing consulting services to customers, collaborating with stakeholders, and managing customer portfolios. It also mentions company benefits like remote work flexibility, healthcare, and career development opportunities.

PPC Specialist (Google Ads Focus)

Company: GrowthAssistant

Location: Philippines

Posted Dec 11, 2025

The job posting seeks a PPC Specialist with Google Ads experience to optimize campaigns and support client operations. It highlights a great opportunity to work with a well-known brand, offering benefits like work from home, bonuses, and health insurance. Responsibilities include campaign optimization, analytics monitoring, and SEO practices, with requirements such as 3+ years of experience and SEMRush proficiency.

SEO Lead

Company: Typeform

Location: UK

Posted Dec 11, 2025

Typeform, a successful form builder with 500 million annual responses, seeks an SEO Lead to drive organic growth and shape SEO strategy. The role involves executing technical SEO improvements, collaborating across teams, and ensuring SEO best practices across initiatives.

Technical Lead

Company: Oddball

Location: USA

Posted Dec 11, 2025

Wilcore emphasizes building quality software for federal spaces, offering competitive compensation and remote work. The Technical Lead role involves guiding cross-functional teams, mentoring engineers, and ensuring scalable development practices. Benefits include a stipend, comprehensive benefits, and flexible PTO.

Full Stack Engineer

Company: Oddball

Location: USA

Posted Dec 11, 2025

Oddball seeks a Full Stack Engineer to build quality software for the federal space, emphasizing impact, growth, and clean code. The role offers remote work, competitive compensation, and benefits like a stipend, 401k match, and flexible PTO. The company promotes inclusivity and values collaboration across Agile teams.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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