Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Sr. Threat Analyst - Quality Assurance

Company: Optiv

Location: USA

Posted Dec 11, 2025

This job description outlines a remote Sr QA Analyst role with responsibilities in quality assurance, security analysis, and compliance. It highlights required experience in cybersecurity and offers benefits like remote work flexibility and professional development opportunities.

Senior Product Manager - Payments

Company: Pleo

Location: Denmark,Sweden,Spain,Portugal,UK,Netherlands

Posted Dec 11, 2025

The role involves leading the Payments team to create seamless customer experiences. Responsibilities include shaping the payment platform's vision, driving results, and collaborating with stakeholders. The position offers competitive salaries and benefits like a Pleo card, catered meals, and mental health support.

Customer Training Manager

Company: Masabi

Location: Colombia

Posted Dec 11, 2025

Masabi is driving the fare payment revolution, offering a remote Customer Training Manager role with benefits like flexible work, training allowances, and a focus on innovation. The company emphasizes purpose-driven growth, collaboration, and making transit accessible for all.

Forward Deployed Engineer - Strategist

Company: ElevenLabs

Location: Ukraine

Posted Dec 11, 2025

ElevenLabs is a leading audio AI company with significant growth and innovative offerings. They seek Forward Deployed Engineers to drive impactful solutions through cutting-edge technology and global collaboration.

Customer Training Manager

Company: Masabi

Location: Canada

Posted Dec 11, 2025

Masabi is revolutionizing fare payment systems with global platforms used in over 250 locations. The job posting highlights a Customer Training Manager role with remote work options, competitive benefits, and a mission to make transit fair and accessible for all.

Staff Technical Lead

Company: HubSpot

Location: USA

Posted Dec 11, 2025

This job posting seeks a Staff Technical Lead to spearhead API development for HubSpot's data platform, emphasizing scalable systems and customer impact. The role combines hands-on engineering with leadership, offering competitive compensation and benefits aligned with HubSpot's innovation-driven culture.

Vice President, Strategic Accounts - ICHRA

Company: Gravie

Location: USA

Posted Dec 11, 2025

Gravie seeks a VP Strategic Accounts to drive growth in the ICHRA market, offering competitive salaries, unique benefits, and a mission-driven culture focused on transforming healthcare access.

Senior IT & Security

Company: n8n

Location: Germany,Spain,Finland,Sweden,Poland,Ireland,UK

Posted Dec 11, 2025

n8n highlights its rapid growth, strong community, and achievements, offering a leadership role in IT and Security with competitive benefits and a focus on innovation and diversity.

Technical Writer

Company: TrustArc

Location: Philippines

Posted Dec 11, 2025

TrustArc emphasizes data privacy solutions, global team collaboration, employee support initiatives, and core values. The job description highlights technical writing roles with opportunities for growth, while promoting diversity and inclusion in the workplace.

Senior Security Engineer

Company: Magnet Forensics

Location: Canada

Posted Dec 11, 2025

Magnet Forensics, a global leader in digital forensics, seeks a Senior Security Engineer to enhance security measures. The role involves designing security protocols, collaborating with teams, and ensuring data protection. Benefits include competitive compensation and professional growth opportunities.

Regulatory Affairs Specialist – Consultant

Company: ClinChoice

Location: Mexico

Posted Dec 11, 2025

The job description outlines a Regulatory Affairs Specialist role with responsibilities including managing product licenses, FDA submissions, and compliance. Requirements include 3+ years of experience, technical skills, and a focus on quality. ClinChoice emphasizes a supportive culture and global opportunities.

Machine Learning Engineer

Company: Spotify

Location: North America

Posted Dec 11, 2025

Spotify's teams focus on enhancing user experience through personalization and storytelling, seeking ML engineers to innovate. The company emphasizes inclusivity and global impact, offering competitive benefits.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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