Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Senior Fullstack Engineer (RoR/vue.js), Software Supply Chain Security: Authorization

Company: GitLab

Location: Canada,Netherlands,UK

Posted Dec 11, 2025

This job description highlights a Senior Full Stack Engineer role at GitLab focused on building secure authorization systems, collaborating with cross-functional teams, and solving complex technical challenges. It emphasizes impact on millions of users, performance optimization, and contributions to zero-trust architecture while offering professional growth opportunities.

AI Solutions Director

Company: Nearform

Location: USA

Posted Dec 11, 2025

Nearform seeks a Solutions Director with 12+ years in tech leadership to drive AI innovation. The role involves strategic partnerships, solution design, and client engagement. Benefits include remote work, flexible time off, and professional development.

Staff Full Stack Software Engineer - Churn

Company: Dropbox

Location: Poland

Posted Dec 11, 2025

This job description outlines a Staff Full Stack Software Engineer role focused on international growth and churn reduction. The position requires 10+ years of experience in backend/frontend technologies, strong problem-solving skills, and collaboration across teams. It emphasizes scalable systems, AI-enabled products, and cross-functional partnership while mentioning potential oncall responsibilities.

Manager, Software Engineering - Infrastructure

Company: Figma

Location: USA

Posted Dec 11, 2025

This job posting highlights a Leadership role in Figma's Infrastructure organization, emphasizing opportunities to shape future file management systems, collaborate with cross-functional teams, and contribute to global user experiences. The role offers career growth, inclusive culture, and competitive benefits including equity, health benefits, and remote work flexibility.

VP, Growth - Breakout Prop

Company: Kraken

Location: USA

Posted Dec 11, 2025

Kraken promotes its mission to accelerate crypto adoption through a worldclass team and innovative products. The company emphasizes security, education, and global accessibility while seeking growth marketing leaders to scale its impact in the crypto space.

Product Designer

Company: Warp

Location: USA

Posted Dec 11, 2025

The text highlights Warp's focus on design-driven innovation and seeks a passionate product designer to shape the future of software engineering. It emphasizes collaboration, user-centric design, and competitive compensation, showcasing the company's commitment to creating exceptional tools for developers.

AI Solutions Director

Company: Nearform

Location: Canada

Posted Dec 11, 2025

Nearform seeks a Solutions Director with AI expertise to drive client partnerships and innovation. The role offers remote work, flexible hours, and competitive benefits including a company bonus, healthcare, and training allowances.

Commercial Account Executive - Acquisition

Company: Grafana Labs

Location: Spain

Posted Dec 11, 2025

Grafana Labs seeks a Commercial Account Executive in Spain with sales experience and technical background. Responsibilities include prospecting, closing deals, and managing the sales pipeline. Compensation includes a competitive OTE and RSUs.

Solutions Architect II

Company: ExtraHop

Location: USA

Posted Dec 11, 2025

The ExtraHops Solutions Architecture team emphasizes customer success and tackling complex business/technology challenges across industries. The role involves designing data visualizations, analyzing network topologies, and developing solutions to improve incident response. Required qualifications include cybersecurity experience, networking knowledge, and scripting skills, with a focus on impactful technical and strategic contributions.

Staff Software Engineer - Build Stability

Company: Gusto, Inc.

Location: Canada

Posted Dec 11, 2025

This job description outlines a high-impact Software Engineer role focused on improving CI systems and developer productivity. The position requires 10+ years of experience and offers competitive compensation with stock equity. It emphasizes collaboration, AI integration, and building robust tools to enhance engineering workflows.

Principal Software Engineer

Company: Invisible Technologies

Location: Brazil

Posted Dec 11, 2025

This job description outlines a Principal Software Engineer role requiring extensive Linux and Python expertise, with responsibilities including system design, containerization, and API development. It highlights competitive salary ranges and benefits like oncall rotations and professional growth opportunities.

Training Enablement Manager

Company: GuidePoint Security

Location: USA

Posted Dec 11, 2025

This job description outlines the role of a Training Enablement Manager at GuidePoint Security LLC, detailing responsibilities such as managing learning management systems, vendor partnerships, and instructional design initiatives. It specifies requirements including a bachelor's degree, LMS management experience, and technical skills. The position emphasizes strategic leadership, continuous improvement, and collaboration across the organization.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages