Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Advisory Delivery Consultant - DB2

Company: IBM

Location: Markham, CA

Posted Dec 09, 2025

This role offers opportunities to work with IBM clients, leverage technical expertise, and contribute to impactful solutions within a collaborative environment. The position emphasizes career growth, technical guidance, and collaborative problem-solving to deliver world-class services and optimize client outcomes.

Data Engineer-Data Warehouse

Company: IBM

Location: Bhubaneswar, IN

Posted Dec 09, 2025

This job description outlines a Software Developer role at IBM Consulting, emphasizing work in innovation centers with technical expertise, collaboration with diverse teams, and responsibilities involving data analysis, predictive modeling, and Agile methodologies. It highlights required skills in database management and preferred qualifications like teamwork and communication abilities.

HPC Infrastructure Specialist Linux

Company: IBM

Location: TIMISOARA, RO

Posted Dec 09, 2025

The text describes a job opening for an Infrastructure Specialist requiring Ansible and Linux skills, highlighting responsibilities like automation development, collaboration, and continuous improvement. It outlines qualifications, preferred education, and experience in infrastructure development.

Security Consultant - Cloud Security Engineer

Company: IBM

Location: Mumbai, IN

Posted Dec 09, 2025

This job description highlights a Cloud Security Engineer role at IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and career growth opportunities. The position requires expertise in Prisma Cloud, cloud security strategies, and compliance frameworks, with a focus on automation and security integration across multicloud environments.

EMEA Recruiter

Company: IBM

Location: BUDAPEST, HU

Posted Dec 09, 2025

IBM emphasizes innovation and collaboration in recruitment. Recruiters manage end-to-end hiring, collaborate with managers, and ensure talent aligns with organizational goals. The role requires experience in tech hiring and strong communication skills.

Senior Consultant - SAP S/4HANA SCM EAM / APM (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This role involves consulting on SAP S4HANA solutions, requiring a bachelor's degree, 3+ years of SAP experience, and fluency in English and German. The position emphasizes technical expertise, project management, and collaboration with clients across public and private sectors.

Oracle Cloud Core HR/Comp Lead

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description outlines a role in Oracle Cloud HCM consulting, requiring expertise in configuration, collaboration with clients, and technical leadership. It emphasizes problem-solving, process improvement, and teamwork in a fast-paced environment.

GCG Technology Expert Labs Solution Architect

Company: IBM

Location: Beijing, CN

Posted Dec 09, 2025

The text highlights career opportunities at IBM Technology Expert Labs, emphasizing collaborative culture, professional growth, and impactful work. It describes the role of a Solution Architect, required expertise in Data and AI technologies, and the benefits of contributing to world-class solutions.

Consultor(a) SAP EWM

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description outlines a SAP Consultant role at IBM Consulting, emphasizing technical expertise, client collaboration, and responsibilities in SAP EWM AMS support. It details required skills, educational background, and global teamwork expectations.

Application Architect - IBM Technology

Company: IBM

Location: Mumbai, IN

Posted Dec 09, 2025

This job description outlines a senior data architecture role at IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and career growth opportunities. The position requires expertise in modern data platforms, architectural leadership, and compliance with regulatory standards, while promoting a culture of continuous learning and impactful problem-solving.

Webmethod developer

Company: IBM

Location: Giza, EG

Posted Dec 09, 2025

This job description highlights a WebMethods developer role with opportunities to work on innovative integration solutions, collaborate with clients, and leverage IBM's industry-leading technologies. The position emphasizes career growth, technical expertise, and impactful projects that drive business value and global scalability.

Digital Sales Technical Specialist - Automation Platform for Italian Market

Company: IBM

Location: Valencia, ES

Posted Dec 09, 2025

This text promotes a Digital Sales Technical Specialist role at IBM, emphasizing career growth, collaboration, technical expertise, and impactful work. It highlights opportunities for professional development, client engagement, and contributing to business success through innovative solutions.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages