Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Application Developer-AWS Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise, and opportunities for impactful work through strategic partnerships and technology platforms.

Managing Consultant-SAP Billing & Digital Subscription

Company: IBM

Location: No City, US

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting with opportunities for professional growth, collaboration with global clients, and leadership in SAP solutions. The role emphasizes strategic SAP solution leadership, team management, and impactful project delivery while requiring expertise in SAP systems and technologies.

Senior TM Consultant

Company: IBM

Location: Stockholm, SE

Posted Dec 09, 2025

This text describes a career opportunity in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and professional growth. It outlines responsibilities involving SAP consulting, technical leadership, and project management, while highlighting required expertise and qualifications.

Software Engineer - OpenRAG FullStack

Company: IBM

Location: San Jose, US

Posted Dec 09, 2025

This job description highlights opportunities to work on innovative AI-powered cloud-native solutions at IBM, emphasizing collaboration, growth, and impactful technology development. The role involves building scalable systems and contributing to cutting-edge projects with a focus on customer success and team development.

Client Executive MIN NL Defense / Public Sector

Company: IBM

Location: AMSTERDAM, NL

Posted Dec 09, 2025

IBM's job description emphasizes innovation, collaboration, and solving complex challenges in technology. The role involves business relationship management, sales, and leveraging partner ecosystems. Required qualifications include advanced education and defense industry expertise, with a focus on hybrid cloud and AI domains.

Infrastructure Specialist-Red Hat Platform

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting involving technical expertise in delivering solutions for public and private sector clients. Responsibilities include designing mobile solutions, continuous improvement through agile frameworks, and implementing emerging technologies. Requirements emphasize Kubernetes, OpenShift, Docker, and cluster management skills, with preferred qualifications including advanced degrees and specific industry experience.

Software developer

Company: IBM

Location: Ahmedabad, IN

Posted Dec 09, 2025

IBM seeks a skilled Software Developer to join their innovative team, working on AI-powered cloud-native solutions with opportunities for growth and collaboration. The role involves developing enterprise asset management products using agile methodologies and advanced AI techniques, requiring expertise in Python, machine learning, and large language models.

Security Consultant Cloud Security Services

Company: IBM

Location: Doha, QA

Posted Dec 09, 2025

This job description outlines the role of a Digital Security Managing Consultant focused on cloud security, IAM, and hybrid/multi-cloud environments. The position requires expertise in security architecture, compliance standards, and delivering large-scale security transformation programs with global and local teams.

Growth Marketer Intern (8 months)

Company: IBM

Location: Markham, CA

Posted Dec 09, 2025

This job posting highlights IBM's commitment to innovation, continuous learning, and a supportive work environment. The role involves marketing campaigns, leveraging cutting-edge technologies, and collaborating with a global community of learners.

Entry Level Hardware and Systems Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text describes IBM's hardware engineering roles, highlighting opportunities to design and innovate next-generation compute systems. It outlines responsibilities such as developing mechanical/thermal components, testing prototypes, and collaborating across engineering disciplines. The job requires expertise in CAD tools, programming languages, and materials development, with emphasis on innovation and problem-solving in high-performance systems.

IBM Data Integration & Intelligence Senior Delivery Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text promotes an IBM Technology Expert Labs role emphasizing career growth, collaborative innovation, and impactful problem-solving. It highlights world-class services, client-focused teamwork, and professional development opportunities while outlining technical expertise requirements.

Quality Engineer-Automation

Company: IBM

Location: Hyderabad, IN

Posted Dec 09, 2025

This job description outlines a role as an Automation Testing Practitioner at IBM Consulting, involving designing testing solutions, automating processes, and requiring technical expertise in Java, Selenium, and Agile methodologies. It emphasizes skills in software testing, continuous delivery, and collaboration with teams.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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