Technical Support Jobs

1,350,193 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Technical Support Engineer

Company: Varicent

Location: Argentina

Posted Dec 07, 2025

The job posting describes a technical support role at Varicent, where the candidate will serve as a frontline of customer success, helping clients maximize the value of their SaaS solutions. The role involves troubleshooting complex issues, providing expert guidance, collaborating with cross-functional teams, and maintaining detailed case documentation. The ideal candidate should have 2+ years of experience in technical support, strong understanding of relational databases and SQL, familiarity with client-server architecture and web-based application support, and experience with log file analysis and root cause identification.

AI-First Engineering Lead (Storypilot)

Company: Storyteller

Location: Hungary

Posted Dec 07, 2025

The job posting describes a senior engineering role at Storypilot, a fast-growing B2B SaaS platform for sports and media. The role involves leading a team of engineers, designing AI-first workflows, and using AI tools to solve complex problems. The company values autonomy, adaptability, and ownership, and is looking for candidates with technical leadership experience and an AInative mindset.

Senior Data Analyst

Company: labcorp

Location: USA

Posted Dec 07, 2025

The job posting is for a Senior Data Analyst position at Ovia, a healthcare company. The role involves using data to drive business and health impact, designing dashboards, performing deep dive analyses, collaborating with data engineers, and leveraging AI. The position is hybrid with a minimum of three in-office days per week at either the Burlington or Durham location. The ideal candidate should have advanced SQL skills, experience with modern data stacks, and familiarity with Python or R.

AI-First Engineering Lead (ClipCrop)

Company: Storyteller

Location: Hungary

Posted Dec 07, 2025

The job posting describes a senior engineering role at Storyteller, a fast-growing B2B SaaS platform that creates interactive stories for leading global sports brands. The role involves leading a team of engineers to build and scale ClipCrop, an AI-first product that automatically generates high-quality video clips from long-form content. The position requires technical leadership, end-to-end problem ownership, clear communication, and an AInative mindset.

Senior UX Designer

Company: labcorp

Location: USA

Posted Dec 07, 2025

The position involves working with design and product teams to create customer experiences that drive business impact. Responsibilities include designing digital products, collaborating with teams, interpreting data, conducting user research, creating wireframes and prototypes, and implementing UI solutions. The role requires a bachelor's degree, 5 years of UX/UI design experience, a strong portfolio, and proficiency in UX tools.

AI-First Engineering Lead (Storypilot)

Company: Storyteller

Location: Bulgaria

Posted Dec 07, 2025

The job posting describes a senior engineering role at Storypilot, a fast-growing B2B SaaS platform for sports and media. The role involves leading a team of engineers, designing AI-first workflows, and using AI tools to solve complex problems. The company values autonomy, adaptability, and ownership, and is looking for candidates with technical leadership experience and an AInative mindset.

Senior Statistical Programmer (Pharma/CRO)

Company: MMS

Location: India

Posted Dec 07, 2025

MMS is an award-winning data-focused clinical research organization that values its employees and fosters a supportive, innovative work environment. The company supports the pharmaceutical, biotech, and medical device industries with its proven scientific approach to complex trial data and regulatory submission challenges. MMS offers exciting opportunities for career advancement and is looking for experienced professionals with strong programming skills and knowledge of drug development.

Lead Product Data Analyst

Company: First Advantage

Location: USA

Posted Dec 07, 2025

First Advantage offers a rewarding career in data analysis with competitive benefits, remote work options, and opportunities for growth. The role involves data analysis, ETL processes, and collaboration with cross-functional teams.

Customer Accounting Specialist (Accounts Receivable)

Company: First Advantage

Location: USA

Posted Dec 07, 2025

First Advantage is a leading provider of mission-critical background screening solutions, fostering a global inclusive workforce that values diversity, respect, integrity, and fairness. The company is currently seeking a Customer Accounting Accounts Receivable Specialist to reduce past due balances, maintain customer-centric focus, and provide exceptional customer service.

Senior Manager - Client Strategy

Company: New Engen

Location: USA

Posted Dec 07, 2025

New Engen is a digital marketing agency focused on helping brands grow through strategic, collaborative solutions. They offer a range of services and perks, seeking a Senior Manager Client Strategy to drive innovation and client partnerships in a flexible, remote-friendly environment.

AI-First Engineering Lead (Web SDK)

Company: Storyteller

Location: Bulgaria

Posted Dec 07, 2025

The job posting describes a senior engineering role leading the development of a Web SDK for a fast-growing B2B SaaS platform used by leading global sports brands. The role involves technical leadership, end-to-end problem ownership, clear communication, and leveraging AI tools. The company values problem-solving, system design, and using AI to deliver outcomes efficiently.

AI-First Engineering Lead (ClipCrop)

Company: Storyteller

Location: Romania

Posted Dec 07, 2025

The job posting describes a senior engineering role at Storyteller, a fast-growing B2B SaaS platform that creates interactive stories for leading global sports brands. The role involves leading a team of engineers to build and scale the ClipCrop product, which automatically generates high-quality video clips from long-form content. The position requires technical leadership, end-to-end problem ownership, practical problem-solving skills, clear communication, and an AInative mindset. The company values capability, trajectory, and the ability to use AI and code as tools to deliver outcomes.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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