Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Project Manager – SAP HANA (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 07, 2025

The text describes a role at IBM Consulting where the individual will work closely with clients worldwide to improve their hybrid cloud and AI journey. The role involves project planning, management, and implementation, with a focus on SAP projects. The ideal candidate should have experience in SAP project management, knowledge of SAP S/4HANA modules, and strong communication and problem-solving skills.

Team Leader SAP ATTP

Company: IBM

Location: Multiple Cities

Posted Dec 07, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as an Application Architect for SAP Advanced Track and Trace for Pharmaceuticals (ATTP). The role involves designing and delivering end-to-end serialization and traceability solutions for clients in the life sciences industry, ensuring compliance with global regulations and seamless integration within digital supply chains. The position requires strong technical expertise in SAP ATTP, SAP ERP, SAP ICH, SAP EM, and SAP S/4HANA, as well as excellent communication and stakeholder management skills.

Lead AI Architect

Company: IBM

Location: Multiple Cities

Posted Dec 07, 2025

The text describes a career opportunity at IBM Consulting as a Lead AI Architect specializing in AI and AIOps solutions. The role involves working with clients globally, demonstrating technical leadership, and providing strategic consulting to drive business value through innovative AI solutions.

Senior SAP MM Consultant (cutover activities exp)

Company: IBM

Location: Giza, EG

Posted Dec 07, 2025

The text describes a career opportunity at IBM Consulting as a SAP Package Consultant. The role involves working with clients to deliver high-quality SAP solutions, leveraging deep understanding of SAP functionalities and business processes. The position requires strong communication, strategic thinking, and adaptability skills.

PROCESS DELIVERY SPECIALIST-LEAD TO CASH

Company: IBM

Location: BANGALORE, IN

Posted Dec 07, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Process Associate in Order to Cash. It highlights the collaborative and innovative work environment, the use of agile methodologies and AI, and the support provided by mentors and coaches. The role involves managing order management and receivables, coordinating activities, recognizing potential threats, and adhering to SLAs and timelines.

Application Developer-Oracle Cloud Reports

Company: IBM

Location: BANGALORE, IN

Posted Dec 07, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The consultant will serve as a client-facing practitioner, selling and implementing expert services using IBM's offerings and technologies. The role requires building, automating, and releasing solutions based on client priorities, exploring and resolving issues, and ensuring integration solutions meet client specifications and are delivered on time.

Application Developer-SAP Commerce

Company: IBM

Location: BANGALORE, IN

Posted Dec 07, 2025

The text describes a career opportunity at IBM Consulting, focusing on assisting clients with application packaged solutions like SAP, Oracle, Salesforce, and Microsoft Dynamics. The role requires expertise in Java, J2EE, Spring Frameworks, SAP Commerce Cloud, Hybris, and related technologies. A bachelor's degree is required, with a master's degree preferred. The position offers the chance to work with visionaries across industries and make meaningful changes for clients.

Package Consultant-Oracle Finance Cloud

Company: IBM

Location: Kolkata, IN

Posted Dec 07, 2025

This job description outlines a role in IBM's consulting delivery centers, requiring expertise in Oracle applications, Agile methodologies, and technical solutions. Responsibilities include partnership development, system implementation, and training, with emphasis on Oracle R12 and cloud experience.

Package Consultant-SAP HANA SCM MM

Company: IBM

Location: BANGALORE, IN

Posted Dec 07, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves assisting clients in selecting, implementing, and supporting SAP Supplier Relationship Management and Materials Management modules. Required qualifications include a bachelor's degree and 8-12 years of SAP functional experience, with a specialization in SAP MM and HANA modules.

Group Manager- F&A operations

Company: IBM

Location: Noida, IN

Posted Dec 07, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role in IBM BPO that accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. The role involves owning client engagements, monitoring and managing transformation, leading business change management, and providing mentorship and training. The position requires extensive experience in the finance domain, expertise in ERP or Oracle tools, and strong interpersonal and technical skills.

Full-Stack Engineer, Data platforms (GCP) H/F - IBM Client Innovation Center

Company: IBM

Location: Bois Colombes Cedex, FR

Posted Dec 07, 2025

The role of a Senior FullStack Engineer involves designing, building, and operating a next-generation software delivery platform. The engineer will work within an Agile team, contributing to automation pipelines, prompts, and governance mechanisms. Required skills include expertise in Python, TypeScript, React, SQL, CICD pipelines, Docker, Terraform, and cloud platforms like GCP or Azure. Familiarity with AI-assisted coding tools and LLMs is also preferred.

Infrastructure Specialist-AWS DevOps

Company: IBM

Location: BANGALORE, IN

Posted Dec 07, 2025

This job description outlines a role at IBM Consulting's Client Innovation Centers, focusing on IT infrastructure, AWS cloud services, and technical expertise. Requirements include a bachelor's degree, specific technical skills in Python, AWS, and DevOps tools, along with experience in cloud environments and scripting languages.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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