Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

SAP Functional Consultant - RTR

Company: IBM

Location: Bedford, CA

Posted Dec 07, 2025

This job description highlights a career in IBM Consulting focused on SAP Finance expertise, global client collaboration, and innovation in hybrid cloud and AI. Responsibilities include SAP implementation, compliance, and cross-functional teamwork with emphasis on technical and industry expertise.

System Support Tech Apprentice

Company: IBM

Location: POUGHKEEPSIE, US

Posted Dec 07, 2025

IBM offers an apprenticeship program for Systems Support Apprentices to work with experienced engineers and mentors, applying hardware knowledge and learning new technologies. The program provides a nationally-recognized credential and the opportunity to apply for full-time roles at IBM upon completion.

Test and Failure Analysis Engineer for Storage Hardware

Company: IBM

Location: Houston, US

Posted Dec 07, 2025

This job description outlines a role within IBM's Infrastructure Storage Hardware Organization, focusing on hardware and firmware design, verification testing, and debugging for storage systems. Responsibilities include failure analysis, testing new platforms, and collaboration with development teams. Required skills involve hardware expertise, Linux experience, and communication abilities.

Security Consultant - SOAR

Company: IBM

Location: Mumbai, IN

Posted Dec 07, 2025

This job description outlines a role in IBM Consulting focused on security operations, requiring expertise in SIEM tools like Qradar, threat hunting, and SOC environments. It emphasizes collaboration, innovation, and career growth opportunities within IBM's technology ecosystem.

エンタープライズのお客様向け・パートナーセールス

Company: IBM

Location: Tokyo, JP

Posted Dec 07, 2025

This job posting highlights IBM's recruitment for a sales role focused on enterprise customers in finance, manufacturing, and retail. The position emphasizes collaboration with partners, innovative solutions, and building strategic technology partnerships. It outlines key responsibilities, required skills, and the company's commitment to growth and skill development.

AI Software Engineer

Company: IBM

Location: POUGHKEEPSIE, US

Posted Dec 07, 2025

The text is a job posting for an internship at IBM, focusing on developing AI solutions for IBM Z mainframe environments. The role involves working with cutting-edge AI technologies, building automation scripts, and collaborating with cross-functional teams to modernize mainframe workflows.

Sales Development Representative Intern - Entry Level Sales Program 2026

Company: IBM

Location: Markham, CA

Posted Dec 07, 2025

IBM's Sales Internship Program offers a collaborative and experiential environment for students to develop sales skills, engage with clients, and contribute to digital transformation solutions. The role emphasizes technical expertise, client-focused approaches, and growth opportunities within a supportive team.

Senior Product Analyst_Monopoly GO

Company: Scopely

Location: Remote

Posted Dec 06, 2025

Scopely seeks a Senior Product Analyst to join their Monopoly Go team, emphasizing innovation, player engagement, and a diverse, supportive work environment with competitive compensation.

Entry Level Technical Enablement Specialist 2026

Company: IBM

Location: Multiple Cities

Posted Dec 07, 2025

The text is a job description for an Entry Level Technical Enablement Specialist role at IBM, focusing on the IBM Z and LinuxONE ecosystem. It outlines the responsibilities, required education, and preferred technical expertise for the position, highlighting the opportunity to work with cutting-edge technology and contribute to performance testing, capacity studies, and client-ready demos.

Procurement Support Specialist

Company: IBM

Location: BANGALORE, IN

Posted Dec 07, 2025

The job description outlines the roles and responsibilities of a Procurement Support Specialist and SpotTactical Buyer. The Procurement Support Specialist provides support to client procurement specialists, managers, and owners with Source to Contract (S2C) related tasks, including responding to queries, generating draft agreements, and completing tactical assessments. The SpotTactical Buyer develops and executes sourcing strategies, conducts market research, negotiates contracts, manages procurement projects, and seeks cost savings opportunities. The role requires strong communication skills, procurement knowledge, adaptability to new tools, time management, problem-solving abilities, and proficiency in Microsoft Office Suite and ERP systems.

Intel and Crisis Analyst

Company: IBM

Location: BANGALORE, IN

Posted Dec 07, 2025

This role involves monitoring geopolitical risks, managing crises with AI tools, and coordinating global teams. Requirements include relevant degrees, experience in intelligence analysis, and proficiency in multiple languages.

Senior Managing Consultant – SAP HANA SCM EWM

Company: IBM

Location: COPENHAGEN, DK

Posted Dec 07, 2025

This job description highlights a career in IBM Consulting with opportunities to work on innovative projects, collaborate with global clients, and develop expertise in SAP solutions. It emphasizes career growth, technical challenges, and the impact of the role on client success.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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