Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Senior Full Stack Engineer - Developer API, Poe

Company: Quora

Location: USA

Posted Dec 06, 2025

Quora is a remote-first company with a mission to grow collective intelligence through its platforms Quora and Poe. The company is seeking a Senior Full Stack Engineer to work on the Poe product, building features for the Developer API and enabling third-party developers. The role involves collaborating with cross-functional teams, rapid prototyping, and implementing new product features.

Associate Digital Analytics Specialist

Company: Typeform

Location: Spain

Posted Dec 06, 2025

The role is for an Associate Digital Analytics Specialist to join the Data Tracking team. The role involves contributing to tracking plans, maintaining data standards, translating business needs into tracking specifications, managing key tools, and facilitating integration with engineering teams. The ideal candidate has a foundation in digital data, familiarity with the tech stack, experience tracking impact, understanding of user journeys, and a collaborative mindset.

Talent Sourcer

Company: Kraken

Location: Canada,UK,Spain,Portugal,Ireland

Posted Dec 06, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global crypto adoption. They offer a remote work environment with a focus on security, education, and client support. The company is looking for a Sourcer to join their team on a 12-month contract to help increase crypto adoption.

Finance and Systems Data Lead

Company: Incode Technologies

Location: USA

Posted Dec 06, 2025

Incode is a Series B unicorn with a $125B valuation that provides AI-powered identity verification solutions to leading banks, fintechs, marketplaces, and governments. They are seeking an experienced NetSuite Senior Consultant/Administrator to lead the support, optimization, and expansion of their global ERP platform. The role involves defining a category-defining narrative, developing go-to-market strategies, competitive intelligence, content creation, full-funnel enablement, voice of customer insights, metrics tracking, and team leadership.

Expert Data Platform Engineer

Company: Typeform

Location: Germany,Ireland,Netherlands,Portugal,Spain,UK

Posted Dec 06, 2025

The role is for an Expert Data Platform Engineer to lead the data platform and tracking teams at Typeform. The position involves shaping the next-generation data and AI platform architecture, introducing modern governance, and owning mission-critical components that power Typeform's AI strategy. The role requires technical leadership, architecture design, platform ownership, optimization, governance, mentorship, and cross-team collaboration.

Project Associate

Company: Array

Location: USA

Posted Dec 06, 2025

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs launch consumer products faster. They offer credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or API. Array is a remote-first company focused on providing opportunities for high-performing individuals to have a deep impact in the fast-growing fintech space.

Senior UX Engineer - Prototyping Platforms

Company: Reddit

Location: USA

Posted Dec 06, 2025

The role is completely remote-friendly and focuses on building a robust prototyping platform for Reddit. The Senior UX Engineer will lead the evolution from disposable prototypes to a scalable experimentation platform, shaping the technical architecture, building the web-based React/Next.js environment, accelerating velocity, bridging the gap between design and production, leading tooling efforts, and mentoring the design team. The position requires 5+ years of experience in UX engineering, frontend development, or design technology, with a focus on building systems, platforms, or complex internal tools. The base pay range is $180,200 - $252,300 USD.

Manager - Solutions Engineering

Company: HubSpot

Location: USA

Posted Dec 06, 2025

The role is for a Manager of Solutions Engineering to lead a team of SEs, drive technical win motion, and ensure customer value. The ideal candidate should have leadership experience, SE background, and a data-driven mindset. Key responsibilities include team management, deal strategy, process ownership, and cross-functional collaboration.

Analytics Engineer

Company: Hightouch

Location: USA

Posted Dec 06, 2025

The job posting is for an Analytics Engineer role that involves working with various business teams to develop data models and systems that drive business value. The role requires strong SQL skills, experience with cloud data warehouses and dbt, and the ability to communicate effectively with both technical and non-technical audiences. The company offers a competitive salary range of $160k-$180k per year and meaningful equity compensation.

Copywriter - Breakout Prop

Company: Kraken

Location: USA

Posted Dec 06, 2025

Kraken promotes crypto adoption through innovation and security, seeking a Copywriter to shape brand messaging and drive growth. The role involves crafting content across platforms while aligning with crypto values and mission-driven goals.

Manager - Customer Success Engineer

Company: Hightouch

Location: USA

Posted Dec 06, 2025

The role involves leading a team of Customer Success Engineers to quickly remove customer blockers, improve experiences, and provide technical support throughout the customer journey. The ideal candidate should have 3-5 years of people management experience, strong technical understanding, and excellent communication skills. The company offers a competitive salary range of $130,000-$160,000 USD per year.

Sr. Compliance Associate - Equities

Company: Kraken

Location: USA

Posted Dec 06, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer industry-leading security, education, and client support through products like Kraken Pro, Desktop Wallet, and Kraken Futures. The company is hiring a Compliance Analyst with broker-dealer and investment advisor experience to oversee a retail equities ETF and option platform, ensuring compliance with FINRA, SEC, and state regulations.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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